Consumer Protection Law

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My car is at the dealership and they say it needs a new

Customer Question
My car is at...

My car is at the dealership and they say it needs a new engine because part of a spark plug breaking off and has been rattling in the cylinder and previously the car was at a local shop and they ended up putting new spark plugs in the car and I want to k ow if the local repair shop is liable for the repair

Lawyer's Assistant: What state is this in? And how old is the car?

Pennsylvania the car is a 2001 Volkswagen passat

Lawyer's Assistant: Have you contacted the manufacturer?

The car is too old I don't think they will do anything

Lawyer's Assistant: Anything else you want the lawyer to know before I connect you?

I just want to know if I have a case I stopped by the shop that did the spark plugs and he kinda blew me off

Submitted: 8 months ago.Category: Consumer Protection Law
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Answered in 5 minutes by:
12/17/2017
Consumer Protection Lawyer: KnowYourRights, Lawyer replied 8 months ago
KnowYourRights
Category: Consumer Protection Law
Satisfied Customers: 32,823
Experience: Experience protecting consumers against unfair, deceptive, or fraudulent advertising, marketing and financial practices.
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Hi! I will be the professional that will be helping you today. I look forward to providing you with information to help with your question and concern

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Consumer Protection Lawyer: KnowYourRights, Lawyer replied 8 months ago

Good afternoon. I am sorry to hear about this. Do you know if the spark plug was properly installed and this broke and happened after the way?

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Customer reply replied 8 months ago
I would hope it was they are supposedly a certified repair shop
Consumer Protection Lawyer: KnowYourRights, Lawyer replied 8 months ago

Thank you. Yes, they could be liable if they were negligent. By that, I mean if you can show they improperly installed these and as a result, they broke off and caused the damage, you could sue and go after them for the cost of a new engine. They would be liable for their negligence and failure to perform the work requested in a workmanlike manner and you could sue them.

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Customer reply replied 8 months ago
Ok I can get a report from the dealer
Consumer Protection Lawyer: KnowYourRights, Lawyer replied 8 months ago

You are welcome. Yes, you do and want to be able to get them to testify in court as needed, as an expert, if there is evidence of this. Please let me know if there is anything else, as I would be happy to respond. If not, please remember to rate my help at this time at the top of this page, prior to leaving, so I can receive the proper credit, for our time together. A 5 STAR rating is greatly appreciated. Thank you.

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Consumer Protection Lawyer: KnowYourRights, Lawyer replied 8 months ago

I just wanted to follow up and see if you had any other questions or needed me to clarify something. I am here to help, so please let me know. Thanks!

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DISCLAIMER: Answers from Experts on JustAnswer are not substitutes for the advice of an attorney. JustAnswer is a public forum and questions and responses are not private or confidential or protected by the attorney-client privilege. The Expert above is not your attorney, and the response above is not legal advice. You should not read this response to propose specific action or address specific circumstances, but only to give you a sense of general principles of law that might affect the situation you describe. Application of these general principles to particular circumstances must be done by a lawyer who has spoken with you in confidence, learned all relevant information, and explored various options. Before acting on these general principles, you should hire a lawyer licensed to practice law in the jurisdiction to which your question pertains.

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