Consumer Protection Law

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AAA did repairs on our vehicle; the repairs failed and we…

Customer Question
AAA did repairs on...

AAA did repairs on our vehicle; the repairs failed and we drove the vehicle back to the shop. The repair shop still has the vehicle because now it will not start!

Lawyer's Assistant: What state is this in? And how old is the car?

Maryland

Lawyer's Assistant: Have you contacted the manufacturer?

The vehicle is not under warranty; it is a 2008 model purchased from Carmax

Lawyer's Assistant: Anything else you want the lawyer to know before I connect you?

AAA did repairs when the vehicle malfunctioned en route to a destination an hour from our residence. When the repairs did not last beyond three weeks, we drove it back to the shop. After they worked on it to correct the problem, it will not start.

Submitted: 4 months ago.Category: Consumer Protection Law
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Answered in 5 minutes by:
12/14/2017
Consumer Protection Lawyer: Infolawyer, Lawyer replied 4 months ago
Infolawyer
Infolawyer, Lawyer
Category: Consumer Protection Law
Satisfied Customers: 60,896
Experience: Licensed attorney helping individuals and businesses.
Verified

Hello and welcome. I am working on your answer and will be right back!

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Consumer Protection Lawyer: Infolawyer, Lawyer replied 4 months ago

what outcome are you seeking?

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Customer reply replied 4 months ago
We expect the repair shop to be responsible to get the vehicle in an operable condition comparable to when brought in or be responsible to get it towed. Afterwards we can address the issue of the previous repairs that necessitated it be brought back to the shop!
Consumer Protection Lawyer: Infolawyer, Lawyer replied 4 months ago

Often this can be resolved by threat of legal action and complaint to the attorney general office. If threats fails, a lawyer letter can send the message with deadline for compliance. Then if needed, can file a civil lawsuit which can prompt a judgment or settlement for the balance owing plus costs and interest and repairs. If needed, counsel who practices consumer law can handle either at hourly or contingency fee basis. Please let me know if that is clear and helpful.

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Infolawyer
Infolawyer
Infolawyer, Lawyer
Category: Consumer Protection Law
Satisfied Customers: 60,896
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