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My car was totaled in an accident on 9/16, Toyota

Customer Question
My car was totaled...

My car was totaled in an accident on 9/16, Toyota automatically withdrew a lease payment on 9/15 , but the billing date was actually due 9/17. All payments to Toyota have been settled, including the GAP, but now after promising I would get my $325 lease payment back, they say it will not be forthcoming. I am entitled to this payment as I had no use of the car for the month of October, which I was billed for.

Lawyer's Assistant: What state is this in? And how old is the car?

NJ and the car was a Prius 2016

Lawyer's Assistant: Have you contacted the manufacturer?

I am in the process of writing the CEO of Toyota in Plano, Texas

Lawyer's Assistant: Anything else you want the lawyer to know before I connect you?

I have spoken with a number of Toyota reps but there is a disconnect between Toyota Financial services and Toyota Gap insurance which has left me frustrated.

Submitted: 7 months ago.Category: Consumer Protection Law
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Answered in 2 minutes by:
12/5/2017
Consumer Protection Lawyer: Infolawyer, Lawyer replied 7 months ago
Infolawyer
Infolawyer, Lawyer
Category: Consumer Protection Law
Satisfied Customers: 62,846
Experience: Licensed attorney helping individuals and businesses.
Verified
It should be credited to you as promised. You have a few options. Let me outline them. You can pursue a complaint in civil court. You may sue for losses suffered plus costs and interest. You can also file a complaint with the attorney general office. You can threaten these options before pursuing and use for leverage. local counsel can also get involved! A lawyer letter alone can often bring about a settlement as the other side realizes that you are serious and gets concerned about its risk and legal fees. Can also complain to insurer supervisor and insurance department.Please let me know if the reply is acceptable by responding “yes” or “acceptable”
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Customer reply replied 7 months ago
I believe they applied my $325 payment to the GAP settlement. I do not think this is legal.
Consumer Protection Lawyer: Infolawyer, Lawyer replied 7 months ago
Agreed. They reneged and you have the options I outlined above!
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Consumer Protection Lawyer: Infolawyer, Lawyer replied 7 months ago
Please select the 5 star (*****) rating on your page for the answer. Happy Holidays!
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The responses above are from individual Experts, not JustAnswer. The site and services are provided “as is”. To view the verified credential of an Expert, click on the “Verified” symbol in the Expert’s profile. This site is not for emergency questions which should be directed immediately by telephone or in-person to qualified professionals. Please carefully read the Terms of Service (last updated February 8, 2012).

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