Consumer Protection Law

Consumer protection law questions? Ask a lawyer now.

Ask a Lawyer,
Get an Answer ASAP!

I had a repair made to my pickup a few months ago. In the…

Customer Question
I had a repair...

I had a repair made to my pickup a few months ago. In the process the shop damaged one of the sensors in the area the repair was made. 7 visits later with my vehicle staying overnight and me buying parts that were unnecessary, vehicle is still broken and going to cost 1200-1500 to repair by the dealership. Do I have a case to sue the original repair shop for the bill at the dealership?

Lawyer's Assistant: What state is this in? And how old is the car?

Indiana, 2009

Lawyer's Assistant: Have you contacted the manufacturer?

No, my next step is to take the vehicle to the dealership for diagnoses and repair

Lawyer's Assistant: Anything else you want the lawyer to know before I connect you?

I don't think so

Submitted: 8 months ago.Category: Consumer Protection Law
Show More
Show Less
Ask Your Own Consumer Protection Law Question
Customer reply replied 8 months ago
I filed a complaint with the BBB. Here is the complaint and most of the details.Took vehicle to Fox for a transmission fluid leak. They fixed the leak but broke something else in the process and are unable to diagnose and fix it. Took vehicle to Fox & Fox on September 12, 2017 for a transmission leak repair. Once repair was made, my wife picked it up and dropped it off at my work. Once I got off that evening, the truck wouldn't start and I got it to Fox that evening and left it. They told me that the mechanic who had worked on it the previous day had said he had problems starting it up after he had made the repair to the transmission leak. It was showing several codes when I dropped it off, but they worked on it again and said it was fixed. I picked it up again and drove it for approximately 2.5 weeks and started getting the same codes so I took it back to Fox. They worked on it again and told me to purchase a harness that would fix the problem, which I did. They called me later and said that part doesn't even fit on my vehicle and that they didn't know where I had gotten the number at, even though they verified that I had the "right" part when I dropped it off. They returned the part to me which I still have as I can not return it for a refund. They worked on the issue again, kept my truck for several days and then called me and said they had the problem fixed. I again picked up my truck and immediately began having the same issue. I dropped the truck off again and again they kept it for several days. They told me a variety of things that was wrong with the truck, including a new transmission, a new valve body, transmission control module etc... They finally said in the end it just needed a new wiring harness, which they ordered and let me drive my vehicle until the part came in. I dropped it off again on 11-16-17. They told me the repair would only take a few hours. I called them at 4:45pm, knowing they close at 5 and was informed they would need my truck again over night. I had a heated conversation with the shop manager and he said my truck would be ready on 11-17-17. I paid for the new harness and picked up my truck. I drove my truck and did not notice any problems until 12-1-17, when I had the vehicle on the interstate and the same issues appeared as I had previously. I am reluctant to return the vehicle to Fox for any further attempts in allowing them to repair the issue as I have been buying parts for their misdiagnoses and having the same issues.
Answered in 22 minutes by:
12/3/2017
Consumer Protection Lawyer: Law Educator, Esq., Lawyer replied 8 months ago
Law Educator, Esq.
Category: Consumer Protection Law
Satisfied Customers: 126,726
Experience: Attorney experienced in commercial litigation.
Verified

Thank you for your question. I look forward to working with you to provide you the information you are seeking for educational purposes only.

First of all, you need to take the truck to a real repair shop and maybe the dealer. You need to get the truck properly diagnosed and find out exactly what is wrong. Once you do so and get an estimate for repair, you need to send a letter to Fox and inform them that this was a result of their negligent repair and you demand they pay that amount (adding in for the part you could not return that they said you needed) or you will pursue legal action.

If they refuse to pay you to have the other mechanic make the repairs, then you need to have the repairs made of course and you would be able to sue Fox in court for the negligent workmanship and damage to your vehicle caused by the repairs they made and also for loss of use of the vehicle all that time.

Please do not forget to leave positive feedback by clicking on the 5 stars at the top of your page, as the experts are not employees of the site and get no credit for spending time with customers unless they leave positive feedback. Thank you.

Ask Your Own Consumer Protection Law Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a consumer protection lawyerLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Law Educator, Esq. Your Own Question
Law Educator, Esq.
Law Educator, Esq.
Law Educator, Esq., Lawyer
Category: Consumer Protection Law
Satisfied Customers: 126,726
126,726 Satisfied Customers
Experience: Attorney experienced in commercial litigation.

Law Educator, Esq. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Mr. Kaplun clearly had an exceptional understanding of the issue and was able to explain it concisely. I would recommend JustAnswer to anyone. Great service that lives up to its promises!

Gary B.Edmond, OK

My Expert was fast and seemed to have the answer to my taser question at the tips of her fingers. Communication was excellent. I left feeling confident in her answer.

EricRedwood City, CA

I am very pleased with JustAnswer as a place to go for divorce or criminal law knowledge and insight.

MichaelWichita, KS

PaulMJD helped me with questions I had regarding an urgent legal matter. His answers were excellent.

Three H.Houston, TX

Anne was extremely helpful. Her information put me in the right direction for action that kept me legal, possible saving me a ton of money in the future. Thank you again, Anne!!

ElaineAtlanta, GA

It worked great. I had the facts and I presented them to my ex-landlord and she folded and returned my deposit. The 50 bucks I spent with you solved my problem.

TonyApopka, FL

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

< Previous | Next >

Meet the Experts:

Infolawyer

Infolawyer

Lawyer

7,125 satisfied customers

Licensed attorney helping individuals and businesses.

Ely

Ely

Counselor at Law

3,436 satisfied customers

Private practice with focus on family, criminal, PI, consumer protection, and business consultation.

Barrister

Barrister

Lawyer

1,679 satisfied customers

Attorney,17 years experience in consumer protection areas

P. Simmons

P. Simmons

Lawyer

1,227 satisfied customers

16+ yrs. of legal experience.

LADY LAWYER

LADY LAWYER

Lawyer

748 satisfied customers

Consumer Lawyer

RGMacEsq

RGMacEsq

Lawyer

604 satisfied customers

Licensed Texas General Practice Attorney

RobertJDFL

RobertJDFL

Lawyer

517 satisfied customers

Experienced in multiple areas of the law.

< Previous | Next >

Related Consumer Protection Law Questions
what rights do you have if you have paid $3000.00 co-pay for
what rights do you have if you have paid $3000.00 co-pay for radiator&transmission problems, and find out that a part that should have been replaced was not? I am on my way to a Doctors appt. will be … read more
Technician Chris
Technician Chris
Vocational, Technical or Trade School
366 satisfied customers
Second opinion] I took my 2011 ford edge to a FORD
Second opinion] I took my 2011 ford edge to a FORD dealerships to replace my APIM. cost $917.00 After learning my programs, MySync and my health report were missing, I took it back to dealer. That was… read more
Phillips Esq.
Phillips Esq.
Attorney
JD
20,465 satisfied customers
I recently took my truck in for transmission service and
I recently took my truck in for transmission service and headed out to southern california 400+ miles pulling my travel trailer. Stayed for about a week and before returning home I checked tire pressu… read more
LegalGems
LegalGems
Juris Doctorate
12,735 satisfied customers
Have a question! First thank you for your assistance. I
Hey My name is***** and have a question ! First thank you for your assistance. I brought my vehicle in the repair shop on October the 5 ,2016 for transmission repair. The contract was to rebuild and f… read more
Law Educator, Esq.
Law Educator, Esq.
Lawyer
Doctoral Degree
126,726 satisfied customers
Bought a 2012 certified used Dodge pickup with 20,000 miles
Bought a 2012 certified used Dodge pickup with 20,000 miles on it from Bayshore Dodge in Baytown,Texas with a factory warranty a month started having problems with the airbag took in 3 to 4 times befo… read more
TJ, Esq.
TJ, Esq.
Juris Doctor (JD)
11,461 satisfied customers
Have had an ongoing issue with national transmission shop
Have had an ongoing issue with national transmission shop now for 4 months and need advice. The short story here, I began having problems with teh transmission shifting hard but it was very sproadic a… read more
Law Educator, Esq.
Law Educator, Esq.
Lawyer
Doctoral Degree
126,726 satisfied customers
I bought a used truck in May of 2015, a 2010 Ford F-150 from
I bought a used truck in May of 2015, a 2010 Ford F-150 from a used car dealership in Vineland NJ. Along with this vehicle I also purchased an extended warranty for the major components, engine, trans… read more
Attorney 1
Attorney 1
2,703 satisfied customers
I purchased a new vehicle from a Chrysler/Dodge/Ram dealer
I purchased a new vehicle from a Chrysler/Dodge/Ram dealer in New Braunfels, TX. After 1 month of owning the vehicle, the "Check Engine" light came on. I took it to the dealership where I purchased it… read more
Phillips Esq.
Phillips Esq.
Attorney
JD
20,465 satisfied customers
I took my car in because It was suffering from power
I took my car in for repair because It was suffering from power loss. It could hardly go up a small hill. I was told after a diagnostic that I need to replace my catalytic convertors because they wer … read more
Dimitry Esquire
Dimitry Esquire
Attorney at Law
Doctoral Degree
113 satisfied customers
I recently bought a vehicle from a dealer and entered into
I recently bought a vehicle from a dealer and entered into an "as is" contract on said vehicle. Less than 24 hours later the vehicle broke down on me and left me stranded on the side of the road. I ha… read more
Phillips Esq.
Phillips Esq.
Attorney
JD
20,465 satisfied customers
I test drove a 2004 Honda Pilot on a Thursday.Friday I purchased
I test drove a 2004 Honda Pilot on a Thursday.Friday I purchased the vehicle.Within 10 miles, the truck began to stall at traffic lights.I pulled over and called dealership.They sent someone to meet m… read more
Law Pro
Law Pro
Doctoral Degree
19,000 satisfied customers
My truck has been to the shop now 3 times in the past couple
My truck has been to the shop now 3 times in the past couple months for the same problem. the truck has only 9300 miles on it and is going back to the shop again for the fourth time. Dealer says that … read more
Alex Esquire
Alex Esquire
Managing Attorney
Doctoral Degree
153 satisfied customers
I purchased a 2000 Chevrolet Silverado LS 2500 4x4 on January
I purchased a 2000 Chevrolet Silverado LS 2500 4x4 on January 18, 2012 from Moore Motors in Caro, MI on January 18,2012. The odometer read 118,000; however, the salesman put 144,000 on the sales recei… read more
MShore Law
MShore Law
Doctoral Degree
1,233 satisfied customers
I took my vehicle in to the dealership this week to diagnose
I took my vehicle in to the dealership this week to diagnose and fix a overheating problem. They told me the manifold intake gaskets were leaking and causing a misfire and causing the overheating prob… read more
Ely
Ely
Counselor at Law
Juris Doctor
3,436 satisfied customers
hello, my name is XXXXX XXXXX and on january 5 of 2011 I had
hello, my name is XXXXX XXXXX and on january 5 of 2011 I had purchased a car from a local dealership. Since that point I have had a amazing number of problems with the car I purchased. It is really so… read more
socrateaser
socrateaser
1,031 satisfied customers
Hello live in the state of Colorado purchased a ford f250 from
Hello live in the state of Colorado purchased a ford f250 from the dealer in Texas signed all paperwork payed cash for truck. The day I bought dealer had said everything was inspected, being serviced … read more
MShore Law
MShore Law
Doctoral Degree
1,233 satisfied customers
I bought a 2008 Chrysler Pacifica on 9-16-10, paid cash.Drove
I bought a 2008 Chrysler Pacifica on 9-16-10, paid cash.Drove it home and the next day it was leaking transmission fluid all over.Called the dealership right away and they said to bring it in and they… read more
MShore Law
MShore Law
Doctoral Degree
1,233 satisfied customers
We bought a used Chevy Z71 for our 17 yr old son from ...
We bought a used Chevy Z71 for our 17 yr old son from a used car dealer near our town. We were told that it was a single owner garage kept and that it had been a trade in. It looked great and drove OK… read more
Flagbridge-CP
Flagbridge-CP
Principal Consultant
B.Kin, B.C.L, C. Neg, C. Med, C. A
1,786 satisfied customers

DISCLAIMER: Answers from Experts on JustAnswer are not substitutes for the advice of an attorney. JustAnswer is a public forum and questions and responses are not private or confidential or protected by the attorney-client privilege. The Expert above is not your attorney, and the response above is not legal advice. You should not read this response to propose specific action or address specific circumstances, but only to give you a sense of general principles of law that might affect the situation you describe. Application of these general principles to particular circumstances must be done by a lawyer who has spoken with you in confidence, learned all relevant information, and explored various options. Before acting on these general principles, you should hire a lawyer licensed to practice law in the jurisdiction to which your question pertains.

The responses above are from individual Experts, not JustAnswer. The site and services are provided “as is”. To view the verified credential of an Expert, click on the “Verified” symbol in the Expert’s profile. This site is not for emergency questions which should be directed immediately by telephone or in-person to qualified professionals. Please carefully read the Terms of Service (last updated February 8, 2012).

DISCLAIMER: Answers from Experts on JustAnswer are not substitutes for the advice of an attorney. JustAnswer is a public forum and questions and responses are not private or confidential or protected by the attorney-client privilege. The Expert above is not your attorney, and the response above is not legal advice. You should not read this response to propose specific action or address specific circumstances, but only to give you a sense of general principles of law that might affect the situation you describe. Application of these general principles to particular circumstances must be done by a lawyer who has spoken with you in confidence, learned all relevant information, and explored various options. Before acting on these general principles, you should hire a lawyer licensed to practice law in the jurisdiction to which your question pertains.

The responses above are from individual Experts, not JustAnswer. The site and services are provided “as is”. To view the verified credential of an Expert, click on the “Verified” symbol in the Expert’s profile. This site is not for emergency questions which should be directed immediately by telephone or in-person to qualified professionals. Please carefully read the Terms of Service (last updated February 8, 2012).

Show MoreShow Less

Ask Your Question

x