What do you suggest I say?
Response 1: Regrettably, I cannot tell you exactly what to say because I am not your Attorney. This site does not offer legal representation.
Send the same letter I sent to you and ask for them to settle for 50% or total minus $500 Penalties minus 3mos worth of bills? What would be reasonable?? Anything else to say?
Response 2: I cannot tell you what to say and how to negotiate your bill because that amount to giving you legal advice, which I am prohibited from giving by terms of service. Nonetheless, you can send a simple letter outlining your concerns and what you think is a reasonable bill based on services received.
I never dealt with those organizations, please advise me how to proceed. OR Can you help find a VP of Consumere Services at Verizon ? I asked numerous times but they all say they dont have it, can't give it out .
Response 3: Unfortunately, I cannot help you find "VP of Consumer Services of Verizon" because I do not work for Verizon. So, I do not have contact information of the officers of the corporation.
The Massachusetts DPU does not cover phone service - "The DPU oversees investor-owned electric power, natural gas, and water companies in Massachusetts. In addition, the DPU regulates the safety of bus companies, moving companies, and transportation network companies. We also oversee the safety of natural gas pipelines." And, did you mean the FCC in Washington DC to contact? On the Verizon bill, it references, The Dept of Telecommunications and Cable-Consumer Div in Boston, MA under the section of "Questions and Correspondence" on the bill. Thank you.
Response 4: The Dept of Telecommunications and Cable-Consumer Div. Click here to file the complaint. You may also file complaint with FCC (Federal Communications Commission.
Goodluck with your case,
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Thank you for your cooperation.