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How do I file a complaint about, being overcharged for my…

Customer Question
Hi. How do...

Hi. How do I file a complaint about, being overcharged for my car repair? I think an Auto Repair shop owner overcharged deliberately! I was taken in by surprise. Jin Lee

Lawyer's Assistant: What state is this in? And how old is the car?

The state I live in is Minnesota. My car is 2008, Saturn Aura.

Lawyer's Assistant: Have you contacted the manufacturer?

No, I haven't. It's manufacturer General Motors, stop making Saturn in 2009.

Lawyer's Assistant: Anything else you want the lawyer to know before I connect you?

Basically, I have heard other complaints, about car repair shops overcharging issues. It was beyond my normal expectation, that that shop owner overcharged me. I started going to that Auto shop in 2013. Jin Lee

Submitted: 8 months ago.Category: Consumer Protection Law
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Answered in 1 minute by:
11/18/2017
Consumer Protection Lawyer: Infolawyer, Lawyer replied 8 months ago
Infolawyer
Infolawyer, Lawyer
Category: Consumer Protection Law
Satisfied Customers: 7,119
Experience: Licensed attorney helping individuals and businesses.
Verified
You have a few options. Let me outline them. You can pursue a complaint in civil court. You may sue for losses suffered plus costs and interest. You can also file a complaint with the attorney general office. You can threaten these options before pursuing and use for leverage. local counsel can also get involved! A lawyer letter alone can often bring about a settlement as the other side realizes that you are serious and gets concerned about its risk and legal fees.You want to prepare your case by creating a time line starting from the earliest event. For each event, write down key details and witnesses and if there is a document that relates to it, save it and refer to it. This timeline can be very valuable in narrating your case and presenting it later in a concrete and specific way.martindale.com and findlaw.com are both excellent lookup directories. Both highly rated. Both used by lawyers. Easy to search and find local options.By being prepared and pressing your claim, the other side should feel the pressure and consider the risk of losing and legal fees. That realization can help bring about a settlement!If you sue in court you may end up with a judgment. The judgment generally allows you to levy on bank accounts, lien real estate and work with the sheriff office civil enforcement division. Many lawsuits result in settlement - which expect the judge to encourage. You stand to recover not only your actual losses (compensatory damages) but also interest, costs and legal fees. on occasion special damages (punitive damages) are also available.Please let me know if the reply is acceptable by responding “yes” or “acceptable”
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Customer reply replied 8 months ago
What is actually involved is, how much I think the owner of the shop overcharged me on fixing my car. Is it worth it? The charge amount is $821. What I think the amount should be anywhere in between $250 to $400? It's a matter of $400 to $500 difference somewhere, I think. That would be my rough guess. In most cases a consumer intuitively realized the shop owner overcharged for the repair. I need to find out from other shops what they charge for the same repair in this case. Jin Lee
Consumer Protection Lawyer: Infolawyer, Lawyer replied 8 months ago
Small claims court or attorney general good options with focus on settling.Please let me know if the reply is acceptable by responding “yes” or “acceptable”
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Consumer Protection Lawyer: Infolawyer, Lawyer replied 8 months ago
Awaiting your reply, thank you!
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DISCLAIMER: Answers from Experts on JustAnswer are not substitutes for the advice of an attorney. JustAnswer is a public forum and questions and responses are not private or confidential or protected by the attorney-client privilege. The Expert above is not your attorney, and the response above is not legal advice. You should not read this response to propose specific action or address specific circumstances, but only to give you a sense of general principles of law that might affect the situation you describe. Application of these general principles to particular circumstances must be done by a lawyer who has spoken with you in confidence, learned all relevant information, and explored various options. Before acting on these general principles, you should hire a lawyer licensed to practice law in the jurisdiction to which your question pertains.

The responses above are from individual Experts, not JustAnswer. The site and services are provided “as is”. To view the verified credential of an Expert, click on the “Verified” symbol in the Expert’s profile. This site is not for emergency questions which should be directed immediately by telephone or in-person to qualified professionals. Please carefully read the Terms of Service (last updated February 8, 2012).

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