Consumer Protection Law

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I bought a used car about 3 weeks ago from a used car

Customer Question
I bought a used...

I bought a used car about 3 weeks ago from a used car dealership, a 2013 Mini Cooper Cooperman with about $36,000 miles on it. Within that 1st week I brought it to a Mini Cooper service dealership for servicing and basic inspection. I was told that the timing chain was stretched and the tensioner had to be replaced. With that plus the servicing it came to a $3000.00 bill because of the length of time to do the job. I called the used car dealership and they told me to bring it in. However, I ended up having the Mini service place do it. I told the used car dealership I understand that their labor rate is different so I just want to be reimbursed for the parts and labor it would have cost them if they did. Today they told me they will not.

Lawyer's Assistant: What state is this in? And how old is the car?

This is in NYC, The car is about 5 years old.

Lawyer's Assistant: Have you contacted the manufacturer?

The manufacturer was the Mini Dealership, they did the repair.

Lawyer's Assistant: Anything else you want the lawyer to know before I connect you?

I guess that's about it.

Submitted: 8 months ago.Category: Consumer Protection Law
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Answered in 4 minutes by:
11/16/2017
Consumer Protection Lawyer: Infolawyer, Lawyer replied 8 months ago
Infolawyer
Infolawyer, Lawyer
Category: Consumer Protection Law
Satisfied Customers: 7,119
Experience: Licensed attorney helping individuals and businesses.
Verified

Hello and welcome. I am working on your answer and will be right back!

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Consumer Protection Lawyer: Infolawyer, Lawyer replied 8 months ago
On review of your facts, you have a good case.You have a few options. Let me outline them. You can pursue a complaint in civil court. You may sue for losses suffered plus costs and interest. You can also file a complaint with the attorney general office. You can threaten these options before pursuing and use for leverage. local counsel can also get involved! A lawyer letter alone can often bring about a settlement as the other side realizes that you are serious and gets concerned about its risk and legal fees.You want to prepare your case by creating a time line starting from the earliest event. For each event, write down key details and witnesses and if there is a document that relates to it, save it and refer to it. This timeline can be very valuable in narrating your case and presenting it later in a concrete and specific way.By being prepared and pressing your claim, the other side should feel the pressure and consider the risk of losing and legal fees. That realization can help bring about a settlement!martindale.com and findlaw.com are both excellent lookup directories. Both highly rated. Both used by lawyers. Easy to search and find local options.Please let me know if the reply is acceptable by responding “yes” or “acceptable”
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Consumer Protection Lawyer: Infolawyer, Lawyer replied 8 months ago
Awaiting your reply, thank you!
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DISCLAIMER: Answers from Experts on JustAnswer are not substitutes for the advice of an attorney. JustAnswer is a public forum and questions and responses are not private or confidential or protected by the attorney-client privilege. The Expert above is not your attorney, and the response above is not legal advice. You should not read this response to propose specific action or address specific circumstances, but only to give you a sense of general principles of law that might affect the situation you describe. Application of these general principles to particular circumstances must be done by a lawyer who has spoken with you in confidence, learned all relevant information, and explored various options. Before acting on these general principles, you should hire a lawyer licensed to practice law in the jurisdiction to which your question pertains.

The responses above are from individual Experts, not JustAnswer. The site and services are provided “as is”. To view the verified credential of an Expert, click on the “Verified” symbol in the Expert’s profile. This site is not for emergency questions which should be directed immediately by telephone or in-person to qualified professionals. Please carefully read the Terms of Service (last updated February 8, 2012).

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