Consumer Protection Law

Consumer protection law questions? Ask a lawyer now.

Ask a Lawyer,
Get an Answer ASAP!

I have been trying to get money put back on my credit card…

Customer Question
I have been trying...

I have been trying to get money put back on my credit card where Comfort Inn charged me for hotel stay. My husband went through Priceline, they made the reservations and took money out of our credit card. Comfort Inn then took out money for the same stay. Priceline charged 7.99 fee and 406.20 for the room Comfort Inn also took out for the stay 541.20. I have tried to get someone to help and all I keep getting is a run around. Can you "PLEASE" help me!!!

Lawyer's Assistant: What state are you in? And is a local attorney or other consumer protection advocate helping with this?

I live in Florida but the stay was in Trussville Alabama

Lawyer's Assistant: Have you contacted the manufacturer?

It is not a manufacture it is a Hotel

Lawyer's Assistant: Anything else you want the lawyer to know before I connect you?

They charged for a pet fee but we made sure we told them it was a service dog they did refund our 125.00 for that but they still owe my credit card 416.20. It took forever to get them to do this

Submitted: 8 months ago.Category: Consumer Protection Law
Show More
Show Less
Ask Your Own Consumer Protection Law Question
Answered in 4 minutes by:
11/15/2017
Consumer Protection Lawyer: Lucy, Esq., Lawyer replied 8 months ago
Lucy, Esq.
Lucy, Esq., Lawyer
Category: Consumer Protection Law
Satisfied Customers: 32,264
Experience: Lawyer
Verified

Hi,

I'm Lucy, and I'd be happy to answer your questions today. I'm sorry to hear that this happened. The easiest way to get this resolved may be to ask your credit card company to investigate, explaining that the merchant made an error and you were double charged. If you show them the Priceline charge at the same time, you should be able to get reimbursed that way, and it may be easier than going to court. Another option is to send a demand letter to the hotel's legal department, explaining that you will sue them if they don't refund the charges. Include the documentation from Priceline so they can see that it was a mistake. They should reimburse you to save the time and hassle of a lawsuit. If that doesn't work, then you can file a suit in Small Claims Court to get your money back. If Priceline is the one that was supposed to charge you, then you'd file the lawsuit against Comfort Inn. The lawsuit would unfortunately have to be filed in Alabama, and you can't get reimbursed for travel expenses, so you may want to explore the other options first. If you have any questions or concerns about my response, please reply WITHOUT RATING. It's important that you are 100% satisfied with my courtesy and professionalism. Otherwise, please rate my service positively so I am paid for the time I spend answering questions. If you are on a mobile device, you may need to scroll to the right. There is no charge for follow-up questions. Thank you.
Ask Your Own Consumer Protection Law Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a consumer protection lawyerLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Lucy, Esq. Your Own Question
Lucy, Esq.
Lucy, Esq.
Lucy, Esq., Lawyer
Category: Consumer Protection Law
Satisfied Customers: 32,264
32,264 Satisfied Customers
Experience: Lawyer

Lucy, Esq. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Mr. Kaplun clearly had an exceptional understanding of the issue and was able to explain it concisely. I would recommend JustAnswer to anyone. Great service that lives up to its promises!

Gary B.Edmond, OK

My Expert was fast and seemed to have the answer to my taser question at the tips of her fingers. Communication was excellent. I left feeling confident in her answer.

EricRedwood City, CA

I am very pleased with JustAnswer as a place to go for divorce or criminal law knowledge and insight.

MichaelWichita, KS

PaulMJD helped me with questions I had regarding an urgent legal matter. His answers were excellent.

Three H.Houston, TX

Anne was extremely helpful. Her information put me in the right direction for action that kept me legal, possible saving me a ton of money in the future. Thank you again, Anne!!

ElaineAtlanta, GA

It worked great. I had the facts and I presented them to my ex-landlord and she folded and returned my deposit. The 50 bucks I spent with you solved my problem.

TonyApopka, FL

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

< Previous | Next >

Meet the Experts:

Infolawyer

Infolawyer

Lawyer

7,089 satisfied customers

Licensed attorney helping individuals and businesses.

Ely

Ely

Counselor at Law

3,436 satisfied customers

Private practice with focus on family, criminal, PI, consumer protection, and business consultation.

Barrister

Barrister

Lawyer

1,671 satisfied customers

Attorney,17 years experience in consumer protection areas

P. Simmons

P. Simmons

Lawyer

1,222 satisfied customers

16+ yrs. of legal experience.

LADY LAWYER

LADY LAWYER

Lawyer

748 satisfied customers

Consumer Lawyer

RGMacEsq

RGMacEsq

Lawyer

604 satisfied customers

Licensed Texas General Practice Attorney

John

John

Lawyer

516 satisfied customers

Licensed and practicing attorney experienced in consumer protection law.

< Previous | Next >

Related Consumer Protection Law Questions
Booked a Hotel with Booking .com it said that we would not
Booked a Hotel with Booking .com it said that we would not be charged till we got to hotel. gave our credit info. was charged over 300.00 right away. canceled right then because we didn't want that mo… read more
LegalKnowledge
LegalKnowledge
Juris Doctor
30,612 satisfied customers
I just recently booked 4 rooms for family members for a
I just recently booked 4 rooms for family members for a short weekend trip to Savannah, Ga through Ortbiz. When I was informed that some of the family weren't going, I attempted to cancel the reservat… read more
Law Educator, Esq.
Law Educator, Esq.
Attorney At Law
Doctoral Degree
244 satisfied customers
Price dipping of hotel rate: Hotel stayed: The Redbury
Price dipping of hotel rate:Hotel stayed: The Redbury NewarkI booked hotel using "hotwire hot rate" option more like priceline express deal. In this option it shows hotel rate, taxes and fees and radi… read more
Law Educator, Esq.
Law Educator, Esq.
Attorney At Law
Doctoral Degree
244 satisfied customers
I recently went online to the hotel site Trivago, I was in
Hello, I recently went online to the hotel site Trivago, I was in San Diego to pick up my vehicle from the Port that I had shipped back to the Mainland after retiring from the military, I wanted to bo… read more
N Cal Atty
N Cal Atty
JD
83 satisfied customers
We are going on a small trip and have reservations Hampton
Hi, we are going on a small trip and have reservations for a Hampton Inn. I made the reservation on-line. My daughter has an emotional issue that requires a service dog for her to go to public places.… read more
P. Simmons
P. Simmons
Lawyer
Doctoral Degree
1,222 satisfied customers
My wife and I were traveling on business in Florida (we are
My wife and I were traveling on business in Florida (we are based in Connecticut). She suffers from depression and panic disorder, is allergic to dogs and cats, and therefore has four ferrets as emoti… read more
Infolawyer
Infolawyer
Lawyer
Doctoral Degree
7,089 satisfied customers
I have not been able to obtain a refund from Priceline.com
I have not been able to obtain a refund from Priceline.com for a $953. ticket, bought and cancelled immediately in September, 2014, even though I have a confirmation email from them, assuring me that … read more
Dwayne B.
Dwayne B.
Juris Doctor
28,766 satisfied customers
Hi, I'm not US resident.I have problem with wrong Hotel charge
Hi, I'm not US resident.I have problem with wrong Hotel charge when I was visiting US. Unfortunately,I cannot fix this issue with the hotel directly.Is it possible to get help. Thanks. Izy.… read more
Law Pro
Law Pro
Doctoral Degree
19,000 satisfied customers
RE: Chestnut Tree Inn @ mall 205 I made 4 nights reservations,
RE: Chestnut Tree Inn @ mall 205 I made 4 nights reservations, sight unseen, on Priceline for a business/family visit to Portland. When I checked in the only window in the room was stuck in the wide o… read more
PhillipsEsq.
PhillipsEsq.
Attorney
JD
822 satisfied customers
In Feb 2011 I reserved a room for Penn State graduation at
In Feb 2011 I reserved a room for Penn State graduation at the elegant Atherton Inn. I paid in full for two nights ($597) and recieved an confirmation. 24 hours before our arrival last week, the Ather… read more
MShore Law
MShore Law
Doctoral Degree
1,233 satisfied customers
Hi I went to Priceline.com night before last to register
Hi I went to Priceline.com night before last to register for a room at a San Antonio, TX hotel/motel. I specifically ask for a non-smoking room, on the first floor (if there wasn't an elevator), two d… read more
Alex Esquire
Alex Esquire
Managing Attorney
Doctoral Degree
153 satisfied customers
After deciding to spend the weekend in Ithaca, NY I Googled " Pet friendly" hote
After deciding to spend the weekend in Ithaca, NY I Googled " Pet friendly" hotels in the area. When the results one of the options was Priceline. Never having used it before, I thought I'd give it a … read more
Marcy
Marcy
Attorney At Law
Doctor of Law w/ highest honors
165 satisfied customers
I put hotel rooms on hold at a hotel in Charlotsville Va for
I put hotel rooms on hold at a hotel in Charlotsville Va for my job with my personal credit card. My boss changed her mind about the hotel. I got that hotel (Hampton Inn) confused with another Hampton… read more
Ely
Ely
Counselor at Law
Juris Doctor
3,436 satisfied customers
I have been trying to get a refund from a hotel in Florida
I have been trying to get a refund from a hotel in Florida that I booked with Priceline (what a joke!!) I have been going back and forth with both of them and the hotel says I have to get my money bac… read more
David C. Garner
David C. Garner
Attorney
Post-Doctoral Degree
921 satisfied customers
My wife and I have been charged 250.00 pet fine from a two
My wife and I have been charged 250.00 pet fine from a two night stay at a local hotel that prohibits pets. We didn't have a pet with us. They claim there was excessive pet hair left in our room when … read more
LADY LAWYER
LADY LAWYER
Lawyer
Juris Doctor
748 satisfied customers
On Oct 22, 2008, I made reservations thru Hotels.com w/Days
On Oct 22, 2008, I made reservations thru Hotels.com w/Days Inn Ridgefield nj for oct 30 thru Nov. 2, 2008, according to Hotels there is no cancellation fee, I read the review of the hotel after I mad… read more
Infolawyer
Infolawyer
Lawyer
Doctoral Degree
7,089 satisfied customers
I made a reservation for a 5 day stay at a hotel through PRICELINE.COM.
I made a reservation for a 5 day stay at a hotel through PRICELINE.COM. 15 minutes after I finished making the reservation on line, I found out that I could not make the trip. I called the hotel and t… read more
Infolawyer
Infolawyer
Lawyer
Doctoral Degree
7,089 satisfied customers
Hello. I made a hotel reservation through expedia for 3 days
Hello. I made a hotel reservation through expedia for 3 days at the Intercontinental hotel in Monterey, CA. I was asked to leave the hotel on the second day because I made "too much noise" . When I ch… read more
Dwayne B.
Dwayne B.
Juris Doctor
28,766 satisfied customers

DISCLAIMER: Answers from Experts on JustAnswer are not substitutes for the advice of an attorney. JustAnswer is a public forum and questions and responses are not private or confidential or protected by the attorney-client privilege. The Expert above is not your attorney, and the response above is not legal advice. You should not read this response to propose specific action or address specific circumstances, but only to give you a sense of general principles of law that might affect the situation you describe. Application of these general principles to particular circumstances must be done by a lawyer who has spoken with you in confidence, learned all relevant information, and explored various options. Before acting on these general principles, you should hire a lawyer licensed to practice law in the jurisdiction to which your question pertains.

The responses above are from individual Experts, not JustAnswer. The site and services are provided “as is”. To view the verified credential of an Expert, click on the “Verified” symbol in the Expert’s profile. This site is not for emergency questions which should be directed immediately by telephone or in-person to qualified professionals. Please carefully read the Terms of Service (last updated February 8, 2012).

DISCLAIMER: Answers from Experts on JustAnswer are not substitutes for the advice of an attorney. JustAnswer is a public forum and questions and responses are not private or confidential or protected by the attorney-client privilege. The Expert above is not your attorney, and the response above is not legal advice. You should not read this response to propose specific action or address specific circumstances, but only to give you a sense of general principles of law that might affect the situation you describe. Application of these general principles to particular circumstances must be done by a lawyer who has spoken with you in confidence, learned all relevant information, and explored various options. Before acting on these general principles, you should hire a lawyer licensed to practice law in the jurisdiction to which your question pertains.

The responses above are from individual Experts, not JustAnswer. The site and services are provided “as is”. To view the verified credential of an Expert, click on the “Verified” symbol in the Expert’s profile. This site is not for emergency questions which should be directed immediately by telephone or in-person to qualified professionals. Please carefully read the Terms of Service (last updated February 8, 2012).

Show MoreShow Less

Ask Your Question

x