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Sue Samsung. Illinois. I bought a Samsung TV in 2012. There…

Customer Question
Sue Samsung Lawyer's Assistant:...

Sue Samsung

Lawyer's Assistant: Because laws vary from place to place, can you tell me what state this is in?

Illinois

Lawyer's Assistant: Have you contacted the manufacturer?

Yes

Lawyer's Assistant: Anything else you want the lawyer to know before I connect you?

I bought a Samsung TV in 2012.
There were two options of same TV with same specification except on additional.
One type of TV cost around $1,500, and TV with supporting Evolution Kit - $2,497.99.
As was advertised by Samsung, Evolution Kit for this TV (more expensive model) will be available for next 5 years (one per each year). So far Samsung has made Evolution Kit available for my 2012 TV in 2013 (SEK-1000) and then another one in 2014 (SEK-2000) and THAT''S IT !!. So my future-proof TV of 2012 can so far only get an upgrade up to 2 years after production-year!!!I paid almost double price and Samsung has broken how the tv was advertised ie future proof.

Submitted: 8 months ago.Category: Consumer Protection Law
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Answered in 4 hours by:
10/20/2017
Consumer Protection Lawyer: Phillips Esq., Attorney-at-Law replied 8 months ago
Phillips Esq.
Phillips Esq., Attorney-at-Law
Category: Consumer Protection Law
Satisfied Customers: 22,065
Experience: B.A.; M.B.A.; J.D.
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Hello: This isCustomer Welcome to JustAnswer! I am reviewing your post, and I will post my response very shortly. Thank you for your patience.

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Consumer Protection Lawyer: Phillips Esq., Attorney-at-Law replied 8 months ago

I am so sorry to read about your difficulties.

I have carefully reviewed your post. However, I did not see a specific question. What is your specific question?

Thank you for your cooperation,

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DISCLAIMER: Answers from Experts on JustAnswer are not substitutes for the advice of an attorney. JustAnswer is a public forum and questions and responses are not private or confidential or protected by the attorney-client privilege. The Expert above is not your attorney, and the response above is not legal advice. You should not read this response to propose specific action or address specific circumstances, but only to give you a sense of general principles of law that might affect the situation you describe. Application of these general principles to particular circumstances must be done by a lawyer who has spoken with you in confidence, learned all relevant information, and explored various options. Before acting on these general principles, you should hire a lawyer licensed to practice law in the jurisdiction to which your question pertains.

The responses above are from individual Experts, not JustAnswer. The site and services are provided “as is”. To view the verified credential of an Expert, click on the “Verified” symbol in the Expert’s profile. This site is not for emergency questions which should be directed immediately by telephone or in-person to qualified professionals. Please carefully read the Terms of Service (last updated February 8, 2012).

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