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My husband went to Pep Boys 2 days ago with an issue on his…

Hi, my husband went...

Hi, my husband went to Pep Boys 2 days ago with an issue on his car. He picked it up yesterday, paid $1500 for the repair, and about an hour later the original issue still existed. (The check engine light continually came on) He has gone to them on many occassions and everytime he does, there is always something else wrong with his vehicle, as if they are purposely breaking something else in order to get him to return. This has been going on for atleast 4 of the 5 years that he has owned the vehicle, and quite frankly, I'm sick and tired of it. What are our options as far as suing for all of the back and forth and the headaches?

Lawyer's Assistant: What state is this in? And how old is the car?

The car is a 2008 ford edge, which he purchased used in Dec.2012. We are in Brooklyn, New York.

Lawyer's Assistant: Have you contacted the manufacturer?

No.

Lawyer's Assistant: Anything else you want the lawyer to know before I connect you?

Not that I can think of off the top of my head.

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9/20/2017
Infolawyer
Infolawyer, Lawyer
Category: Consumer Protection Law
Satisfied Customers: 62,167
Experience: Licensed attorney helping individuals and businesses.
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Hello and welcome. I am working on your answer and will be right back!

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On review of your facts, you have a good case.You have a few options. Let me outline them. You can pursue a complaint in civil court. You may sue for losses suffered plus costs and interest. You can also file a complaint with the attorney general office. You can threaten these options before pursuing and use for leverage. local counsel can also get involved! A lawyer letter alone can often bring about a settlement as the other side realizes that you are serious and gets concerned about its risk and legal fees.You want to prepare your case by creating a time line starting from the earliest event. For each event, write down key details and witnesses and if there is a document that relates to it, save it and refer to it. This timeline can be very valuable in narrating your case and presenting it later in a concrete and specific way.martindale.com and findlaw.com are both excellent lookup directories. Both highly rated. Both used by lawyers. Easy to search and find local options.By being prepared and pressing your claim, the other side should feel the pressure and consider the risk of losing and legal fees. That realization can help bring about a settlement!Please let me know if the reply is acceptable by responding "yes" or "acceptable"
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Customer reply replied 9 months ago
thank you for the answer. This is an acceptable answer. Thank you very much.

Thanks!

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Kindly rate me 5 stars.

Infolawyer
Infolawyer, Lawyer
Category: Consumer Protection Law
Satisfied Customers: 62,167
Experience: Licensed attorney helping individuals and businesses.
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DISCLAIMER: Answers from Experts on JustAnswer are not substitutes for the advice of an attorney. JustAnswer is a public forum and questions and responses are not private or confidential or protected by the attorney-client privilege. The Expert above is not your attorney, and the response above is not legal advice. You should not read this response to propose specific action or address specific circumstances, but only to give you a sense of general principles of law that might affect the situation you describe. Application of these general principles to particular circumstances must be done by a lawyer who has spoken with you in confidence, learned all relevant information, and explored various options. Before acting on these general principles, you should hire a lawyer licensed to practice law in the jurisdiction to which your question pertains.

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