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I have a issue with Sears regarding a refrigerator that was…

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I have a issue...

I have a issue with Sears regarding a refrigerator that was returned. I have been trying for almost two months to have problem corrected. They currently owe me approx $1500 of which I am paying monthly interest, I have had about 6 phone calls and 2 store visits. No one seems willing or able to help me. Thank You

Lawyer's Assistant: What state are you in? And is a local attorney or other consumer protection advocate helping with this?

I am in Michigan and did not where to begin with my complaint.

Lawyer's Assistant: Have you contacted the manufacturer?

Sears delivered 3 different refrigerators (Kenmore) and they all had similar door issues. It is not a manufacturer problem, the problem lies with Sears Credit Card people.

Lawyer's Assistant: Anything else you want the lawyer to know before I connect you?

Am I being charged.for this?

Submitted: 11 months ago.Category: Consumer Protection Law
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Answered in 3 minutes by:
9/13/2017
Consumer Protection Lawyer: Loren, Lawyer replied 11 months ago
Loren
Loren, Lawyer
Category: Consumer Protection Law
Satisfied Customers: 39,279
Experience: 30 years experience in general legal matters.
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Thank you for using JA. I am Loren, a licensed attorney for over 30 yrs., and I am here to help.

I am a certified expert on JustAnswer since 2009, with nearly 100% in 5 star ratings. So, we should be able to work through your problem.

This is general information and no attorney client relationship is established.

The site may ask you if you wish to speak by phone for an extra charge. Many find the phone call to be the easiest and fastest way to get the information they need without posting on a public forum. I am also happy to continue online.

You can sue them in small claims court. Small claims court is designed to be a "user friendly", simplified process, so that you can present a claim without an attorney. Also, it moves much more quickly than regular court. You can get the necessary forms to start from the clerk of the court.

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DISCLAIMER: Answers from Experts on JustAnswer are not substitutes for the advice of an attorney. JustAnswer is a public forum and questions and responses are not private or confidential or protected by the attorney-client privilege. The Expert above is not your attorney, and the response above is not legal advice. You should not read this response to propose specific action or address specific circumstances, but only to give you a sense of general principles of law that might affect the situation you describe. Application of these general principles to particular circumstances must be done by a lawyer who has spoken with you in confidence, learned all relevant information, and explored various options. Before acting on these general principles, you should hire a lawyer licensed to practice law in the jurisdiction to which your question pertains.

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