Consumer Protection Law
Consumer Protection Law Questions? Ask a Lawyer Now.
Hi,I'm Zoey.I've reviewed your post. Please be patient as I may need to research for you, and it also takes time to compose and type a reply.
First, see what you can negotiate. Contact the company and tell them that you don't recognize these charges and do not have or use their software. Tell them to cancel any subscription or membership plan you supposedly have with them. Back that up with a letter to their company.
If they won't let you cancel, talk to your credit card carrier. Tell them that the charges are unauthorized. If your Visa puts through further charges, dispute them. If necessary, cancel the card and open up a new one.
Meanwhile, report the company to the Better Business Bureau at BBB.org. They may be able to resolve this for you. Also, they will do it for free. You can also report them to your state attorney general's office and to the Federal Trade Commission.
Hopefully, they will just let you cancel whatever plan they say you're on and it need not come to anything further. They are an actual company, which means they may have a responsive customer service department.
Just checking in to see if you need more help or any clarification of my answer. If so, please reply here on this question thread.