Consumer Protection Law
Consumer Protection Law Questions? Ask a Lawyer Now.
I am Loren, a licensed attorney for over 30 yrs. Thank you for your patience as I review the question. I will post my response shortly.
You may qualify under the so-called Lemon Law and be entitled to a repurchase or replacement from the manufacturer (not the dealer) if:1. three or more repair attempts and the problem continues to exist; OR2. the car is out of service by reason of repair for a cumulative total of 15 days or more (although unavailability of parts may extend this time).Once that happens, you need to contact the manufacturer's customer service division (NOT the dealer) to apply for arbitration. You will find the number in you owner's manual.They say the process can take around 10 days for a decision, but my experience has been that it will be closer to a month. There are attorneys who handle these types of claims, but you can do it yourself, at least to start.
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