Consumer Protection Law
Consumer Protection Law Questions? Ask a Lawyer Now.
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I am sorry to read about your difficulties.
If the warranty is refusing to cover the work because of the alleged poor maintenance, the warranty company must provide you with the evidence that it used to arrive at the decision. Otherwise, the warranty company must pay for the work. If the warranty company still refuses to release the report to you, but still denies your claim, then you would need to file lawsuit against the warranty company for unfair and deceptive act and practice for refusing to pay for work covered by the warranty that you paid for.
You may consider retaining the services of a local consumer Attorney to send a demand letter to the warranty company and if necessary file lawsuit against the warranty company for this unfair and deceptive act and practice. Most consumer Attorneys would take a case on contingent fee basis. This means that the Attorneys may not charge upfront for their fees and would only get paid if they win the cases for the consumers. Even then most Courts award Attorney fees to prevailing consumers. So, you may not have to pay out of pocket to obtain a consumer Attorney to sue the warranty company for refusing to pay for work covered by the warranty.You can use the following sites to find local consumer Attorneys:
You may also consider contacting Ford's headquarters and requesting that the maker cover the work. Otherwise, you can start your own lawsuit against the maker, Ford.
Goodluck with your case,