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There are several steps that you can take to get the car repaired or returned for a refund. here is why you have certaim protections:
Used cars that are sold by a dealer may still include a Warranty of Merchantibility unless the car is sold "As Is." Since the car was sold as "Certified" (implying that the car is road worthy) and because you were sold an extended warranty, you have certain rights under the federal Magnuson Moss Warranty Act as well as state fair trade laws.
Here is what you can do:
1) You can file a complaint with the State Attorney General Office of Consumer Protection.
2) You can file a complaint with the Federal Trade Commission for the violation of the federal warranty law:
3) You can file a complaint with the Better Business Bureau:
These first three do not cost you any money and often will help get you a resolution to your problem
4) You can bring a lawsuit against the Dealer for Fraud, Breach of Contract, Breach of Warranty.
Depending on the cost of the vehicle or the cost of the repair you can bring the suit in Small Claims Court. The Small Claims Court Limit in Alabama is $6,000.00 or less. If the amount that you sue for is more than that you need to hire an attorney and sue in Circuit Court. YOu do not need an Attorney in Small Claims Court.
Here are the Forms that you need to use to file your suit:
Here is a guide on the process:
You can take any or all of the four steps above to try to get relief.
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