Consumer Protection Law
Consumer Protection Law Questions? Ask a Lawyer Now.
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I am sorry to hear about what you had to deal with. First, you did not have to accept delivery of the product if it was not in brand new condition. If there were bends and other concerns, they need to return with a bran new, in the box item. Moreover, unless they have a no return policy, they should issue you a refund, as you never accepted delivery and there were issues. Finally, if their manager did this, you can speak with and file a complaint with their corporate office,to inform them of this, so they can take action. As far as the ability to sue them, you would need to show damages, as a result of what it said to you.
I just wanted to follow up and see if you had any other questions or needed me to clarify something. I am here to help, so please let me know. Thanks!