Consumer Protection Law

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I ordered a Cal size mattress and Adjustable base with

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I ordered a Cal King...
I ordered a Cal King size mattress and Adjustable base with massage on the Walmart.com website. I submitted the order, received a receipt that says my order is processing and I would have delivery between Oct. 4 and 10th 2016. I was also told I would not be able to cancel the order once it was processing. I received a call approx. 5 hours later from the manager of the store who is selling and delivering the mattress and was told that Walmart made a mistake on the price of the item, it should be $1000 more. He offered me the same mattress and a lesser quality adjustable base for $300 more than I paid, else I could finance the original pkg at the correct price or they would cancel the order. This does not sound right to me.
Submitted: 1 year ago.Category: Consumer Protection Law
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10/1/2016
Consumer Protection Lawyer: Dwayne B., Lawyer replied 1 year ago
Dwayne B.
Dwayne B., Lawyer
Category: Consumer Protection Law
Satisfied Customers: 34,389
Experience: Practicing for over 20 years and handled many cases and trials for consumers.
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Hello and thank you for contacting us. This is Dwayne B. and I’m an expert here and looking forward to assisting you today.

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Consumer Protection Lawyer: Dwayne B., Lawyer replied 1 year ago

Before I ask questions about your situation, I need to make sure that you understand how the website and rating system works.

Many times in consumer law situations the law is not in favor of the buyer. When that happens we have to give the person asking the question bad news. It's true, but sometimes it's not in their favor.

On this website the customer rates us experts at the end of the question and answer and every now and then a customer is unhappy about the law and gives a negative rating. Unfortunately, that negative rating is taken by the website to be a reflection on me, indicating that I wasn't polite, wasn't prompt, or provided a wrong answer.

I'm more than happy to discuss this with you, but I just wanted to make sure that you understood how the system works and that you will rate me on my professionalism and not on whether the law is in your favor or not, since I have no control over that.

With that understanding, do you want me to discuss this in more detail with you?

Is there a specific question with which I could assist?

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DISCLAIMER: Answers from Experts on JustAnswer are not substitutes for the advice of an attorney. JustAnswer is a public forum and questions and responses are not private or confidential or protected by the attorney-client privilege. The Expert above is not your attorney, and the response above is not legal advice. You should not read this response to propose specific action or address specific circumstances, but only to give you a sense of general principles of law that might affect the situation you describe. Application of these general principles to particular circumstances must be done by a lawyer who has spoken with you in confidence, learned all relevant information, and explored various options. Before acting on these general principles, you should hire a lawyer licensed to practice law in the jurisdiction to which your question pertains.

The responses above are from individual Experts, not JustAnswer. The site and services are provided “as is”. To view the verified credential of an Expert, click on the “Verified” symbol in the Expert’s profile. This site is not for emergency questions which should be directed immediately by telephone or in-person to qualified professionals. Please carefully read the Terms of Service (last updated February 8, 2012).

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