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Infolawyer, Lawyer
Category: Consumer Protection Law
Satisfied Customers: 6850
Experience:  Licensed attorney helping individuals and businesses.
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My wife made a purchase with her American Express Card of an

Customer Question

My wife made a purchase with her American Express Card of an item of jewelry for about $1200.00 While in the store she decided she did not want the item and handed it back to the Jewler. She then left the store thinking the matter to be resolved by her handing back the item. But the Jewler kept the item and billed her anyway through American Express.
She wishe to have the charge removed. Please help in this matter.
Submitted: 1 year ago.
Category: Consumer Protection Law
Expert:  KnowYourRights replied 1 year ago.

Good afternoon. Do you know what the return policy is of the store? When she gave it back, why did she not receive a receipt, evidencing the return?