Consumer Protection Law
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If the company will not or cannot get the job done, you can bring an action in court for the cost to have the unit repaired/replaced. You should get a couple of estimates first so you know how much that will be, and therefore know how much to request in damages. In the meantime, if you can't wait for the outcome of a lawsuit, you can get the unit repaired/replaced from a different vendor and recover reimbursement through the courts.
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