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Asad Rahman
Asad Rahman, Lawyer
Category: Consumer Protection Law
Satisfied Customers: 2170
Experience:  Practicing Attorney with 10 years experience
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Verizon was our phone and internet provider. We used a "jet

Customer Question

Verizon was our phone and internet provider for years. We used a "jet pack" to give us wi Fi / internet. The device started to malfunction and we kept calling their help desk, with no satisfaction. Finally they billed us for using over 30th in a month, which we didn't use. We don't want to pay the bill, but don't want it to go to collections either. We tried talking/negotiating with them, but they won 't budge. Suggestions?
Submitted: 1 year ago.
Category: Consumer Protection Law
Expert:  Asad Rahman replied 1 year ago.
You may need to consider filing a claim im small claims court for breach of the warranty. This would force them to either repair/replace the item or release the money they are claiming.