Consumer Protection Law

Consumer protection law questions? Ask a lawyer now.

Ask a Lawyer,
Get an Answer ASAP!

I have a question about online game company. The company…

Customer Question
I have a question about...
I have a question about online game company. The company took all my golds and claim the golds are illegal. However, I gained my gold legally. Just need to know what I can do? And the behavior of this company taking legal golds away is legal?
Submitted: 2 years ago.Category: Consumer Protection Law
Show More
Show Less
Ask Your Own Consumer Protection Law Question
Customer reply replied 2 years ago
I play online game. During the game, I made items and sold them in auction house. I also form a team to help other players to defeat a monster and these players paid us golds. I earned my golds from these methods. However, the game company took away all my golds. I emailed and asked them to solve the issue. They replied back and accused me that I earned my golds illegally. They just said their development team went through my account logs and records to make the decision. However, I can't accept their decision. I also asked them to send me my account logs and records. I can let the third party to check. However, they said they can't give it to me due to their company policy. Is anyway I can do? Should I report to the police or online fraud department to check this issue for me? Or where I can look for help? Thank you
Answered in 18 hours by:
3/6/2016
Consumer Protection Lawyer: Law Educator, Esq., Lawyer replied 2 years ago
Law Educator, Esq.
Category: Consumer Protection Law
Satisfied Customers: 126,712
Experience: Attorney experienced in commercial litigation.
Verified
Thank you for your question. I look forward to working with you to provide you the information you are seeking for educational purposes only.
Many of these games are scams. They take money from customers for playing and their terms are written in a manner that allows them to take the credits for "good cause" or "Gaming violations." If they take them for any reason that is not good cause, then they are in breach of contract and you can sue them for that breach. However, if you read the contract or terms of service, many times these companies are located in other states or countries from where you are located, which means that if you want to sue them then you have to do so in the state or country where they are located for the court to have personal jurisdiction over them.
If they are not providing you the proof of your alleged violations, you can report them to your attorney general's consumer protection unit and to the FBI internet fraud unit (http://www.ic3.gov). However, to sue them you would need to do so in the state/country where they are located.
Ask Your Own Consumer Protection Law Question
Customer reply replied 2 years ago
What is that behavior called when the online game company takes away its customer's legal golds and claims the gold is illegal? Is anyway I can get my game account logs and records from the online game company? Report the company to consumer protection and to the FBI Internet fraud unit can stop that company's scams?
Consumer Protection Lawyer: Law Educator, Esq., Lawyer replied 2 years ago
Thank you for your reply.
It is called breach of contract, that is what I stated above. It can also be deemed to be theft by fraud if they sold you the coins taking your money knowing they would not let you keep them.
Reporting the company can stop the scams, yes.
The only way to get the records would be by suing the company.
Ask Your Own Consumer Protection Law Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a consumer protection lawyerLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Law Educator, Esq. Your Own Question
Law Educator, Esq.
Law Educator, Esq.
Law Educator, Esq., Lawyer
Category: Consumer Protection Law
Satisfied Customers: 126,712
126,712 Satisfied Customers
Experience: Attorney experienced in commercial litigation.

Law Educator, Esq. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Mr. Kaplun clearly had an exceptional understanding of the issue and was able to explain it concisely. I would recommend JustAnswer to anyone. Great service that lives up to its promises!

Gary B.Edmond, OK

My Expert was fast and seemed to have the answer to my taser question at the tips of her fingers. Communication was excellent. I left feeling confident in her answer.

EricRedwood City, CA

I am very pleased with JustAnswer as a place to go for divorce or criminal law knowledge and insight.

MichaelWichita, KS

PaulMJD helped me with questions I had regarding an urgent legal matter. His answers were excellent.

Three H.Houston, TX

Anne was extremely helpful. Her information put me in the right direction for action that kept me legal, possible saving me a ton of money in the future. Thank you again, Anne!!

ElaineAtlanta, GA

It worked great. I had the facts and I presented them to my ex-landlord and she folded and returned my deposit. The 50 bucks I spent with you solved my problem.

TonyApopka, FL

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

< Previous | Next >

Meet the Experts:

Infolawyer

Infolawyer

Lawyer

7,125 satisfied customers

Licensed attorney helping individuals and businesses.

Ely

Ely

Counselor at Law

3,436 satisfied customers

Private practice with focus on family, criminal, PI, consumer protection, and business consultation.

Barrister

Barrister

Lawyer

1,679 satisfied customers

Attorney,17 years experience in consumer protection areas

P. Simmons

P. Simmons

Lawyer

1,227 satisfied customers

16+ yrs. of legal experience.

LADY LAWYER

LADY LAWYER

Lawyer

748 satisfied customers

Consumer Lawyer

RGMacEsq

RGMacEsq

Lawyer

604 satisfied customers

Licensed Texas General Practice Attorney

RobertJDFL

RobertJDFL

Lawyer

517 satisfied customers

Experienced in multiple areas of the law.

< Previous | Next >

Related Consumer Protection Law Questions
MY FRIEND MET THIS WOMAN ON AN INTERNET DATING SITE AND SHE
MY FRIEND MET THIS WOMAN ON AN INTERNET DATING SITE AND SHE SUPPOSEDLY SHIPPED GOLD , FOR WHICH HE PAID THE SHIPPING, INSURANCE AND RENT, FOOD AND CERTIFICATES WITH. TRHE GOLD IS IN THE US NOW AT CUST… read more
Zoey, JD
Zoey, JD
Doctoral Degree
198 satisfied customers
I'm wondering in your opinion if I have a legal basis to
Good day, I'm wondering in your opinion if I have a legal basis to pursue restitution of payments made to a company that has now blocked access to purchased goods for fraudulent reasons? I have been p… read more
Infolawyer
Infolawyer
Lawyer
Doctoral Degree
7,125 satisfied customers
I am looking to speak with someone regarding a situation I
I am looking to speak with someone regarding a situation I encountered as a player on an online gaming site. I feel I have evidence of the site cheating using a House account. I am compelled to share … read more
Legal Eagle
Legal Eagle
Attorney
Doctoral Degree
13,941 satisfied customers
I have documented video and hard copy proof that huge online
I have documented video and hard copy proof that huge online game developer, who is one of the major game suppliers to Facebook members has purposely programmed several of the games that I played so t… read more
DrakeLAW
DrakeLAW
Juris Doctorate
1,038 satisfied customers
On Line Sports I have done on line gambling on sports for a
On Line Sports I have done on line gambling on sports for a few months and noticed they where charging through say a jewelry company or something like that - but it was days later it was posted. My sp… read more
Law Educator, Esq.
Law Educator, Esq.
Lawyer
Doctoral Degree
126,712 satisfied customers
I have spent thousands of dollars on "in app purchases" for
I have spent thousands of dollars on "in app purchases" for the game, War of Nations, using an android phone. The game itself always has glitches and issues with all sorts of general aspects, function… read more
Infolawyer
Infolawyer
Lawyer
Doctoral Degree
7,125 satisfied customers
I fly regularly with Delta and recently they sent me an
I fly regularly with Delta and recently they sent me an email stating that they had merged my frequent flyer account with my son's on my request. As a result I lost my Gold status. I called them to re… read more
Phillips Esq.
Phillips Esq.
Attorney
JD
20,454 satisfied customers
I play an Online game that uses in game currency that u can
I play an Online game that uses in game currency that u can buy or win. Recently there has been cheating to win the in game currency. The company has been notified of the cheaters and presented with p… read more
Law Educator, Esq.
Law Educator, Esq.
Lawyer
Doctoral Degree
126,712 satisfied customers
i have made ingame purchases using googleplay on a game called
i have made ingame purchases using googleplay on a game called spartan wars by a company called tap4fun LTD totalling 5000$ and i played the game for 4 months. However inn recent purchases i changed m… read more
Law Educator, Esq.
Law Educator, Esq.
Lawyer
Doctoral Degree
126,712 satisfied customers
Having trouble finding an attorney. How do I find someone
Having trouble finding an attorney. How do I find someone to help me? I have tried the Nashville, Tn Bar Association for example, but they are unable to, or have failed to "hook me up" with an attorne… read more
Law Educator, Esq.
Law Educator, Esq.
Lawyer
Doctoral Degree
126,712 satisfied customers
Internet MMO on-line Gaming site. Libel, defamation, refusa
I am needing a lawyer to deal with my internet MMO on-line gaming site company, its moderators over the forum site, and the other players on the forum site postings. I am being cyber bullied, insulted… read more
LegalGems
LegalGems
Juris Doctorate
12,707 satisfied customers
Hello. Note:This question is in regards XXXXX XXXXX gaming and
Hello. Note:This question is in regards XXXXX XXXXX gaming and the name of the company is Jagex, while the game itself is known as Rune Scape. Recently the game has been updated to allow people to cli… read more
CounselorJim
CounselorJim
Attorney
Doctoral Degree
360 satisfied customers
My question Pertains to the nature of cyber crime; Ive recently
My question Pertains to the nature of cyber crime; I've recently invested in an online game that is listed on facebook as Global Warfare, Developed by the Company Kabaam. Over the past 21 days i have … read more
Law Educator, Esq.
Law Educator, Esq.
Lawyer
Doctoral Degree
126,712 satisfied customers
I have a very indepth, very complicated internet consumer based
I have a very indepth, very complicated internet consumer based legal matter that I would like an answer to. I play online games known as Massively Multiplayer Online Role Playing Games. MMORPG for sh… read more
JG
JG
Doctoral Degree
258 satisfied customers
A company(Nexon) took over the management of a free-to-play MMORPG(Atlantica Online) a whi
A company(Nexon) took over the management of a free-to-play MMORPG(Atlantica Online) a while ago. They had a migration system that would transfer player's accounts from the old company's database, ove… read more
Tina
Tina
Doctoral Degree
83 satisfied customers
Are online gaming companies legally responsible for replacement
Are online gaming companies legally responsible for replacement of ingame, virtual goods purchased with real money? A brief example so that I'm clear... A gaming company sells a virtual currency calle… read more
Infolawyer
Infolawyer
Lawyer
Doctoral Degree
7,125 satisfied customers
Hello I dont know if I am asking this at the right place or
Hello I don't know if I am asking this at the right place or not. My question concerns a billing issue with an online video game company. How to put this... The other day I signed up, purchased, or ho… read more
LawNinvest
LawNinvest
Attorney
Juris Doctorate
66 satisfied customers
My son was on a tournament baseball team in New York late this
My son was on a tournament baseball team in New York late this summer. It's a team that is run by an Atlanta Braves Scout who also has a son on the team as well. The object of this team is to show the… read more
Infolawyer
Infolawyer
Lawyer
Doctoral Degree
7,125 satisfied customers

DISCLAIMER: Answers from Experts on JustAnswer are not substitutes for the advice of an attorney. JustAnswer is a public forum and questions and responses are not private or confidential or protected by the attorney-client privilege. The Expert above is not your attorney, and the response above is not legal advice. You should not read this response to propose specific action or address specific circumstances, but only to give you a sense of general principles of law that might affect the situation you describe. Application of these general principles to particular circumstances must be done by a lawyer who has spoken with you in confidence, learned all relevant information, and explored various options. Before acting on these general principles, you should hire a lawyer licensed to practice law in the jurisdiction to which your question pertains.

The responses above are from individual Experts, not JustAnswer. The site and services are provided “as is”. To view the verified credential of an Expert, click on the “Verified” symbol in the Expert’s profile. This site is not for emergency questions which should be directed immediately by telephone or in-person to qualified professionals. Please carefully read the Terms of Service (last updated February 8, 2012).

DISCLAIMER: Answers from Experts on JustAnswer are not substitutes for the advice of an attorney. JustAnswer is a public forum and questions and responses are not private or confidential or protected by the attorney-client privilege. The Expert above is not your attorney, and the response above is not legal advice. You should not read this response to propose specific action or address specific circumstances, but only to give you a sense of general principles of law that might affect the situation you describe. Application of these general principles to particular circumstances must be done by a lawyer who has spoken with you in confidence, learned all relevant information, and explored various options. Before acting on these general principles, you should hire a lawyer licensed to practice law in the jurisdiction to which your question pertains.

The responses above are from individual Experts, not JustAnswer. The site and services are provided “as is”. To view the verified credential of an Expert, click on the “Verified” symbol in the Expert’s profile. This site is not for emergency questions which should be directed immediately by telephone or in-person to qualified professionals. Please carefully read the Terms of Service (last updated February 8, 2012).

Show MoreShow Less

Ask Your Question

x