Consumer Protection Law

Consumer Protection Law Questions? Ask a Lawyer Now.

Ask a Lawyer,
Get an Answer ASAP!

Consumer Protection Law

I received a phone call soliciting a product called Plankton,

Customer Question
a supplement type product. I...
I received a phone call soliciting a product called Plankton, a supplement type product. I had purchased two products from someone in this same office a month earlier. I had planned to wait until all three products arrived before I would consume any of them.
I placed an order for the Plankton. They would not accept a credit card and required that I send a check through electronic transfer of funds. Foolishly, I did so. The amount of that check was $1,590. (I feel stupid even admitting that!)
Problem:
I received no product. At one month inquiry I was told their shipment had not passed their quality control standards and that they would send my order when their next shipment arrived. At my two month inquiry I was told they had shipped it. I never received it. They said they had used US Postal and never bothered to insure the package. They said it must be lost in shipment. They couldn't trace it.
Now, at three and one half months I have no product (nor do I any longer want it), and they have had my money ($1,590).
I believe they have given my information to other solicitors from whom I have received additional calls. These solicitors have information on the check I authorized, both check number and amount of the check.
How do I get my money back. There are about five persons working in this office, and they refuse to answer me.
HELP!
Submitted: 1 year ago.Category: Consumer Protection Law
Show More
Show Less
Ask Your Own Consumer Protection Law Question
Answered in 10 minutes by:
2/5/2016
Consumer Protection Lawyer: Zoey, JD, Lawyer replied 1 year ago
Zoey, JD
Zoey, JD, Lawyer
Category: Consumer Protection Law
Satisfied Customers: 28,712
Experience: 18+ years of NYS litigation experience.
Verified
Hello, Do you have a website for this company? The big issue here is whether you are dealing with a bona fide company or whether you are dealing with outright scammers masquerading as a company selling a supplement. If the former, you have already taken steps to report them to the BBB and to the Federal Trade Commission for their failure to refund your money when your product never arrived. You can also report them to your State Attorney General's Office as they handle consumer complaints in your state. If none of that gets you anything, you would have to take them to court for the return of your money. You're out $1,500, which means that you can bring this matter yourself in small claims court, where you would not need a lawyer. If, on the other hand, they are not a real company, but only scammers, then you won't be able to find them to serve them unless/until law enforcement can discover who and where they really are and bring them to justice. So you would also want to report the company to your police and to the FBI. The latter handles matters like this on their Internet Crime Complaint Center at IC3.gov.
Ask Your Own Consumer Protection Law Question
Ask Zoey, JD Your Own Question
Zoey, JD
Zoey, JD
Zoey, JD, Lawyer
Category: Consumer Protection Law
Satisfied Customers: 28,712
28,712 Satisfied Customers
Experience: 18+ years of NYS litigation experience.

Zoey, JD is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Mr. Kaplun clearly had an exceptional understanding of the issue and was able to explain it concisely. I would recommend JustAnswer to anyone. Great service that lives up to its promises!

Gary B.Edmond, OK

My Expert was fast and seemed to have the answer to my taser question at the tips of her fingers. Communication was excellent. I left feeling confident in her answer.

EricRedwood City, CA

I am very pleased with JustAnswer as a place to go for divorce or criminal law knowledge and insight.

MichaelWichita, KS

PaulMJD helped me with questions I had regarding an urgent legal matter. His answers were excellent.

Three H.Houston, TX

Anne was extremely helpful. Her information put me in the right direction for action that kept me legal, possible saving me a ton of money in the future. Thank you again, Anne!!

ElaineAtlanta, GA

It worked great. I had the facts and I presented them to my ex-landlord and she folded and returned my deposit. The 50 bucks I spent with you solved my problem.

TonyApopka, FL

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

< Previous | Next >

Meet the Experts:

Infolawyer

Infolawyer

Lawyer

6,930 satisfied customers

Licensed attorney helping individuals and businesses.

Ely

Ely

Counselor at Law

3,422 satisfied customers

Private practice with focus on family, criminal, PI, consumer protection, and business consultation.

Barrister

Barrister

Lawyer

1,607 satisfied customers

Attorney,17 years experience in consumer protection areas

Tina

Tina

Lawyer

1,587 satisfied customers

17 years legal experience including consumer protection law.

P. Simmons

P. Simmons

Lawyer

1,184 satisfied customers

16+ yrs. of legal experience.

LADY LAWYER

LADY LAWYER

Lawyer

748 satisfied customers

Consumer Lawyer

RGMacEsq

RGMacEsq

Lawyer

582 satisfied customers

Licensed Texas General Practice Attorney

< Previous | Next >

Related Consumer Protection Law Questions
I inherited my fathers house when he passed away. He had
I inherited my fathers house when he passed away. He had solar panels that he had leased with 22 years left on the lease. We are paying monthly payment of $166. My electric bill for Dec. was $330, so … read more
LegalGems
LegalGems
Juris Doctorate
10,698 satisfied customers
How do I prosecute a USA federal agency, IE: HUD for fraud
Second opinion] How do I prosecute a USA federal agency, IE: HUD for fraud and misrepresentation.?… read more
Expert James
Expert James
Doctoral Degree
11,699 satisfied customers
In Nebraska, does a dealer have to tell you if a car was a
In Nebraska, does a dealer have to tell you if a car was a rental before they sell it to you? If they didn't tell you this, is there anything you can do after the sell? … read more
Phillips Esq.
Phillips Esq.
Attorney
Juris Doctor
18,356 satisfied customers
How much is the total amount of cash in USD I can receive as
How much is the total amount of cash in USD I can receive as gifts in 2018 from different people within US?… read more
LegalGems
LegalGems
Juris Doctorate
10,698 satisfied customers
I had filed for insurance with Texas wind storm insurance
I had filed for insurance with Texas wind storm insurance association due to the damage on my house from Hurricane Harvey and I got an accepted letter in the mail accepting the all the damages from adjuster and told me they have mailed out a check to me which will take between 7 to 10 business days … read more
WiseOwl58
WiseOwl58
JD Honors Graduate
3,712 satisfied customers
My husband was in an accident on a Friday and CHP would not
My husband was in an accident on a Friday and CHP would not let him call Auto Club for a tow. Truck was totaled and the tow company wanted $330 to store and 609.00 for a less than 10 mile tow! Truck i… read more
WiseOwl58
WiseOwl58
JD Honors Graduate
3,712 satisfied customers
My dog was ordered muzzled in Millbury MA. I wish to have
I wish to have the order reviewed in the Worcester district court. can you call me? I will pay for these services.(###) ###-####… read more
WiseOwl58
WiseOwl58
JD Honors Graduate
3,712 satisfied customers
I would like to ask a legal question on a remedy for a bank
I would like to ask a legal question on a remedy for a bank who hasn't "accepted for value, returned for value for settlement and closure" documents. I've also sent a legal letter which requests the b… read more
PaulmoJD
PaulmoJD
Attorney At Law
Doctoral Degree
106 satisfied customers
I am being sued by a hospital for a past due medical bill. I
I am being sued by a hospital for a past due medical bill. I want to try to settle this out of court, but I don't know how to go about it. … read more
Infolawyer
Infolawyer
Lawyer
Doctoral Degree
6,930 satisfied customers
My wife brought out 2010 Camry SE to Walmart for an oil
My wife brought out 2010 Camry SE to Walmart for an oil change today at about 2:45 pm (Jan 18, 2018). They denied her service saying they could not remove the oil drain plug because it was over tighte… read more
Thelawman2
Thelawman2
Doctoral Degree
1,291 satisfied customers
I have Amex $10k debt. They are suing me in state court. I
I have Amex $10k debt. They are suing me in state court. I responded to the summon. Court proceeding is still in progress. Amex is offering $5K settlement with 6 equal payments. I am planning to borro… read more
Thelawman2
Thelawman2
Doctoral Degree
1,291 satisfied customers
I bought a used car from a relative spouse. I was told the
I bought a used car from a relative spouse. I was told the car had a minor problem which was a broken gear rod. I called the dealership and was quoted a reasonable price to fix it 1,400.00. After havi… read more
Phillips Esq.
Phillips Esq.
Attorney
Juris Doctor
18,356 satisfied customers
My friend and i bought a unit to this place yesterday and
Hi. my friend and i bought a unit to this place yesterday and i've been having doubts about it since we left. I was wondering how we can get out of the contract :( … read more
Barrister
Barrister
Lawyer
Doctoral Degree
1,607 satisfied customers
Can you bring an action for failure to deal in good faith in
Can you bring an action for failure to deal in good faith in Las Vegas Small Claims court … read more
Phillips Esq.
Phillips Esq.
Attorney
Juris Doctor
18,356 satisfied customers
$11,000 came out of my Bank account today.... I reported it
$11,000 came out of my Bank account today.... I reported it as Fraud to my bank, Bank of America. After review they sent me to their Credit card 'charge off' department. I have never had a credit card… read more
PaulmoJD
PaulmoJD
Attorney At Law
Doctoral Degree
106 satisfied customers
A person hit my car a year ago and the arbitration between
Hello, a person hit my car a year ago and the arbitration between both of our insurance was in my favor 100%. Her insurance was supposed to repay me my out of pocket expenses but never did. I then fil… read more
LegalKnowledge
LegalKnowledge
Juris Doctor
28,141 satisfied customers
My 17 year old son bought a used car (2003 BMW) for $1500 in
My 17 year old son bought a used car (2003 BMW) for $1500 in cash without my permission (I'm his father) in California. He earned the money through his job at Taco Bell. The car arrived DOA (engine ov… read more
Phillips Esq.
Phillips Esq.
Attorney
Juris Doctor
18,356 satisfied customers
I was a plaintiff in a class action lawsuit against Chase. I
I was a plaintiff in a class action lawsuit against Chase. I believe it was regarding fair credit reporting. It was settled, but I was not notified. I did speak to someone at Chase who told me they ar… read more
Gerald, Esq
Gerald, Esq
Juris Doctor
3,537 satisfied customers

DISCLAIMER: Answers from Experts on JustAnswer are not substitutes for the advice of an attorney. JustAnswer is a public forum and questions and responses are not private or confidential or protected by the attorney-client privilege. The Expert above is not your attorney, and the response above is not legal advice. You should not read this response to propose specific action or address specific circumstances, but only to give you a sense of general principles of law that might affect the situation you describe. Application of these general principles to particular circumstances must be done by a lawyer who has spoken with you in confidence, learned all relevant information, and explored various options. Before acting on these general principles, you should hire a lawyer licensed to practice law in the jurisdiction to which your question pertains.

The responses above are from individual Experts, not JustAnswer. The site and services are provided “as is”. To view the verified credential of an Expert, click on the “Verified” symbol in the Expert’s profile. This site is not for emergency questions which should be directed immediately by telephone or in-person to qualified professionals. Please carefully read the Terms of Service (last updated February 8, 2012).

DISCLAIMER: Answers from Experts on JustAnswer are not substitutes for the advice of an attorney. JustAnswer is a public forum and questions and responses are not private or confidential or protected by the attorney-client privilege. The Expert above is not your attorney, and the response above is not legal advice. You should not read this response to propose specific action or address specific circumstances, but only to give you a sense of general principles of law that might affect the situation you describe. Application of these general principles to particular circumstances must be done by a lawyer who has spoken with you in confidence, learned all relevant information, and explored various options. Before acting on these general principles, you should hire a lawyer licensed to practice law in the jurisdiction to which your question pertains.

The responses above are from individual Experts, not JustAnswer. The site and services are provided “as is”. To view the verified credential of an Expert, click on the “Verified” symbol in the Expert’s profile. This site is not for emergency questions which should be directed immediately by telephone or in-person to qualified professionals. Please carefully read the Terms of Service (last updated February 8, 2012).

Show MoreShow Less

Ask Your Question

x