Consumer Protection Law

Consumer protection law questions? Ask a lawyer now.

Ask a Lawyer,
Get an Answer ASAP!

Ordered auto replacement parts online. Within 15 minutes…

Customer Question
Ordered auto replacement parts online...
Ordered auto replacement parts online. Within 15 minutes after ordering found out was wrong parts. Called company to cancel order but they said couldn't cancel, was already sent for shipment. Informed me to just refuse shipment and would be returned at no cost to me. Wasn't home when shipment arrived so called FedEx next day to pickup parts. When they came to pickup told them I refused shipment but they wouldn't take product until I signed to release. No discussion of cost. Later received $309.00 ship charge for the $166.00 cost of parts returned. Have been discussing with both shipper and FEDEX that was not my charge for shipment. Now am facing activities from collection agency to settle shipping charge. Company gave me credit for product returned.
Submitted: 2 years ago.Category: Consumer Protection Law
Show More
Show Less
Ask Your Own Consumer Protection Law Question
Answered in 2 minutes by:
1/19/2016
Consumer Protection Lawyer: Infolawyer, Lawyer replied 2 years ago
Infolawyer
Infolawyer, Lawyer
Category: Consumer Protection Law
Satisfied Customers: 7,142
Experience: Licensed attorney helping individuals and businesses.
Verified

what outcome are you seeking at this point?

Ask Your Own Consumer Protection Law Question
Customer reply replied 2 years ago
I want them to quite billing me and I want the collection agency to discontinue sending me notices
Customer reply replied 2 years ago
I do not feel responsible for the shipping charges. Should I file in small claims court?
Consumer Protection Lawyer: Infolawyer, Lawyer replied 2 years ago

Consider contesting with card company as a chargeback

Ask Your Own Consumer Protection Law Question
Consumer Protection Lawyer: Infolawyer, Lawyer replied 2 years ago

You can file a complaint with the attorney general office.

Ask Your Own Consumer Protection Law Question
Consumer Protection Lawyer: Infolawyer, Lawyer replied 2 years ago

small claims court is a further and third option too.

Ask Your Own Consumer Protection Law Question
Consumer Protection Lawyer: Infolawyer, Lawyer replied 2 years ago

Kindly let me know if that is fast and clear.

Ask Your Own Consumer Protection Law Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a consumer protection lawyerLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Infolawyer Your Own Question
Infolawyer
Infolawyer
Infolawyer, Lawyer
Category: Consumer Protection Law
Satisfied Customers: 7,142
7,142 Satisfied Customers
Experience: Licensed attorney helping individuals and businesses.

Infolawyer is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Mr. Kaplun clearly had an exceptional understanding of the issue and was able to explain it concisely. I would recommend JustAnswer to anyone. Great service that lives up to its promises!

Gary B.Edmond, OK

My Expert was fast and seemed to have the answer to my taser question at the tips of her fingers. Communication was excellent. I left feeling confident in her answer.

EricRedwood City, CA

I am very pleased with JustAnswer as a place to go for divorce or criminal law knowledge and insight.

MichaelWichita, KS

PaulMJD helped me with questions I had regarding an urgent legal matter. His answers were excellent.

Three H.Houston, TX

Anne was extremely helpful. Her information put me in the right direction for action that kept me legal, possible saving me a ton of money in the future. Thank you again, Anne!!

ElaineAtlanta, GA

It worked great. I had the facts and I presented them to my ex-landlord and she folded and returned my deposit. The 50 bucks I spent with you solved my problem.

TonyApopka, FL

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

< Previous | Next >

Meet the Experts:

Infolawyer

Infolawyer

Lawyer

7,142 satisfied customers

Licensed attorney helping individuals and businesses.

Ely

Ely

Counselor at Law

3,436 satisfied customers

Private practice with focus on family, criminal, PI, consumer protection, and business consultation.

Barrister

Barrister

Lawyer

1,679 satisfied customers

Attorney,17 years experience in consumer protection areas

P. Simmons

P. Simmons

Lawyer

1,227 satisfied customers

16+ yrs. of legal experience.

LADY LAWYER

LADY LAWYER

Lawyer

748 satisfied customers

Consumer Lawyer

RGMacEsq

RGMacEsq

Lawyer

604 satisfied customers

Licensed Texas General Practice Attorney

RobertJDFL

RobertJDFL

Lawyer

517 satisfied customers

Experienced in multiple areas of the law.

< Previous | Next >

Related Consumer Protection Law Questions
SMALL WHOLESALER OF DISCOUNT CRAFT PRODUCT. WE SHIPPED A
i AM A SMALL WHOLESALER OF DISCOUNT CRAFT PRODUCT. WE SHIPPED A PALLET OUT THROUGH A FREIGHT COMPANY IT CAME BACK TO US BECAUSE THEY DAMAGED THE GOODS IN TRANSIT. wE THEN RECEIVED IT BACK TORE IT ALL … read more
Eric Y., Esq.
Eric Y., Esq.
Law/J.D.
610 satisfied customers
I attempted to buy a very expensive drone from this company
I attempted to buy a very expensive drone from this company about a month ago. I had added it to their online shopping cart. But never actually purchased it that day because I decided to buy a slightl… read more
socrateaser
socrateaser
1,031 satisfied customers
I received a phone call soliciting a product called Plankton,
I received a phone call soliciting a product called Plankton, a supplement type product. I had purchased two products from someone in this same office a month earlier. I had planned to wait until all … read more
Zoey, JD
Zoey, JD
Doctoral Degree
198 satisfied customers
What happens if I receive a package( about 5k worth) and it
What happens if I receive a package( about 5k worth) and it says signed but I never got. Who's response ability is to look for the sooner of the signature? The company is reputable and they sent me a … read more
CalAttorney2
CalAttorney2
Attorney
Doctoral Degree
8,845 satisfied customers
Question: Are we obligated to go to great lengths to return
Question: Are we obligated to go to great lengths to return damaged merchandise? We ordered a wine fridge that arrived dented and missing a wheel. After a month of being ignored, we got a replacement … read more
Alex Esquire
Alex Esquire
Managing Attorney
Doctoral Degree
153 satisfied customers
I have a non-US foreign Passport stamped with an H1B visa
I have a non-US foreign Passport stamped with an H1B visa valid until Jan 2018. I work in the tech field. I was getting a Canadian Visa and my passport was shipped on a pre-paid envelope from the Cana… read more
Maverick
Maverick
Doctoral Degree
6,319 satisfied customers
How can I claim and getting compensation regarding to my
how can I claim and getting compensation regarding to my delay shipment more than one month through expedite payment service , where it was missed until they founded… read more
PaulmoJD
PaulmoJD
Attorney At Law
Doctoral Degree
106 satisfied customers
We were in the Venetian hotel, had just had dinner and a drink
We were in the Venetian hotel, had just had dinner and a drink (We are not drinkers), walked out of the restaurant and were lured into a beauty store with the promise of a free demo and facial. Almost… read more
PaulmoJD
PaulmoJD
Attorney At Law
Doctoral Degree
106 satisfied customers
I ordered a SmartKat inflatable boat for my husband Justin
I ordered a SmartKat inflatable boat for my husband Justin through the US retailer ClickFold plastics on 8/27/14 for $6,495. My credit card was charged on 8/28 for this full amount. On 9/18 we receive… read more
Attorney 1
Attorney 1
2,703 satisfied customers
I ordered trial versions of a diet and a cleanse product (recomemended
I ordered trial versions of a diet and a cleanse product (recomemended by Dr. Oz on video) over the internet that gave a 30 day supply free and only required payment of shipping and handling for $4.95… read more
PaulmoJD
PaulmoJD
Attorney At Law
Doctoral Degree
106 satisfied customers
We are a company with our inventory in a fulfilment warehouse
We are a company with our inventory in a fulfilment warehouse that shipped our goods out (worth over $500) in poor packaging (an oversized box and no padding) and was all damaged in transit. We theref… read more
JBaxLaw
JBaxLaw
Attorney
Doctoral Degree
8,080 satisfied customers
We ordered custom furniture from a furniture manufacturer.
We ordered custom furniture from a furniture manufacturer. They told us it would take 6 weeks for delivery. When that timeframe grew near we tried to contact them and were unable to and got very nervo… read more
Law Pro
Law Pro
Doctoral Degree
19,000 satisfied customers
Can a merchant deny requests for cancellation of an order placed
Can a merchant deny requests for cancellation of an order placed through the internet if such cancellation notice is given before the order is shipped?… read more
LawGuy
LawGuy
Juris Doctor
123 satisfied customers
I live in Wisconsin and I ordered a statue by phone that I
I live in Wisconsin and I ordered a statue by phone that I seen on a company's website. I sent a check by FedEX. The company is located in St. Louis, MO but we both met half way in IL so I could pick … read more
Alex Esquire
Alex Esquire
Managing Attorney
Doctoral Degree
153 satisfied customers
I ordered a large outdoor item on eBay and it arrived damaged.
I ordered a large outdoor item on eBay and it arrived damaged. The seller has asked me to open the box and inventory the items that are damaged so those items can be replaced. I told her we want the i… read more
Infolawyer
Infolawyer
Lawyer
Doctoral Degree
7,142 satisfied customers
Renaissance Health at 925 S Federal Hwy Suite 500, Boca Raton,
Renaissance Health at 925 S Federal Hwy Suite 500, Boca Raton, FL 33432, ph XXX-XXX-XXXX sent my mother a shipment of Revatrol pills on her auto shipment. She does not want the pills and I called the … read more
Infolawyer
Infolawyer
Lawyer
Doctoral Degree
7,142 satisfied customers
In July we approached Global Shipping and Auto Sales, located
In July we approached Global Shipping and Auto Sales, located in the Bronx, New York, to ship used shoes to Ghana, West Africa on our behalf. Both parties agreed on shipment in three parts because he … read more
Law Pro
Law Pro
Doctoral Degree
19,000 satisfied customers
I live in Texas. I ordered a camera online. Later, I called
I live in Texas. I ordered a camera online. Later, I called to confirm the order and encountered a high pressure salesman. He offered some lens that he said were on sale from $600 for $300. I gave him… read more
socrateaser
socrateaser
1,031 satisfied customers

DISCLAIMER: Answers from Experts on JustAnswer are not substitutes for the advice of an attorney. JustAnswer is a public forum and questions and responses are not private or confidential or protected by the attorney-client privilege. The Expert above is not your attorney, and the response above is not legal advice. You should not read this response to propose specific action or address specific circumstances, but only to give you a sense of general principles of law that might affect the situation you describe. Application of these general principles to particular circumstances must be done by a lawyer who has spoken with you in confidence, learned all relevant information, and explored various options. Before acting on these general principles, you should hire a lawyer licensed to practice law in the jurisdiction to which your question pertains.

The responses above are from individual Experts, not JustAnswer. The site and services are provided “as is”. To view the verified credential of an Expert, click on the “Verified” symbol in the Expert’s profile. This site is not for emergency questions which should be directed immediately by telephone or in-person to qualified professionals. Please carefully read the Terms of Service (last updated February 8, 2012).

DISCLAIMER: Answers from Experts on JustAnswer are not substitutes for the advice of an attorney. JustAnswer is a public forum and questions and responses are not private or confidential or protected by the attorney-client privilege. The Expert above is not your attorney, and the response above is not legal advice. You should not read this response to propose specific action or address specific circumstances, but only to give you a sense of general principles of law that might affect the situation you describe. Application of these general principles to particular circumstances must be done by a lawyer who has spoken with you in confidence, learned all relevant information, and explored various options. Before acting on these general principles, you should hire a lawyer licensed to practice law in the jurisdiction to which your question pertains.

The responses above are from individual Experts, not JustAnswer. The site and services are provided “as is”. To view the verified credential of an Expert, click on the “Verified” symbol in the Expert’s profile. This site is not for emergency questions which should be directed immediately by telephone or in-person to qualified professionals. Please carefully read the Terms of Service (last updated February 8, 2012).

Show MoreShow Less

Ask Your Question

x