Consumer Protection Law
Consumer Protection Law Questions? Ask a Lawyer Now.
Good afternoon. I am Loren, a licensed attorney, and I look froward to assisting you.
I am sorry to hear of your dilemma. I realize how frustrating this is for you, but I believe I have information which you will find helpful.
Was the $3500 offered as part of an arbitration process?
If not, because you are still covered under the manufacturer's warranty, you may qualify under the so-called Lemon Law and be entitled to a repurchase or replacement from the manufacturer (not the dealer) if:1. three or more repair attempts and the problem continues to exist; OR2. the car is out of service by reason of repair for a cumulative total of 15 days or more (although unavailability of parts may extend this time).Once that happens, you need to contact the manufacturer's customer service division to apply for arbitration. You will find the number in you owner's manual.They say the process can take around 10 days for a decision, but my experience has been that it will be closer to a month. There are attorneys who handle these types of claims, but you can do it yourself, at least to start.
Did you have further questions? Have I answered your question?