Consumer Protection Law

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SURE, TO THIS, I HAVE A COUPLE OF QUESTIONS AND HOPE YOU CAN
IM NOT SURE , I'M NEW TO THIS, I HAVE A COUPLE OF QUESTIONS AND HOPE YOU CAN HELP ME.. # 1. I BOUGHT A PUPPY FROM A BREEDER IN TX ON MAY 23RD AND I STILL HAVEN'T GOTTEN THE PUPPY YET, IT'S BEEN GOING THROUGH THE TRAVEL COMPANY ROCKET PET DELIVERY AND ALL COMMUNICATIONS IS THROUGH EMAIL WITH THEM AND THEY ASK FOR MONEY FOR DIFFERENT THINGS BEFORE THEY SEND THE PUPPY TO ME AND I HAVE BROUGHT THIS TO THE BREEDERS ATTENTION AND THEY TELL ME JUST TO DO IT AND I CAN'T JUST SEND THE MONEY DIRECT TO THE COMPANY I HAVE TO SEND IT TO THE BREEDER FOR THEM TO TAKE IT TO THE MAIN OFFICE WHERE THEY SET UP THE INITIAL DELIVERY OF THE PUPPY EVEN THO I'M THE OWNER OF THE PUPPY NOW PER PAPERWORK THEY HAVE? AND THE COMPANY KEEPS TELLING ME WHEN I GET THE PUPPY DELIVERED TO ME ILL GET THE FULL REFUND OF ALL THE MONEY I PUT OUT FOR THE OTHER STUFF FOR THE FLIGHT? THEN AFTER I DID THAT I DIDNT HEAR ANYTHING FOR AWHILE NOT EVEN HOW THE PUPPY WAS DOING OR EVERYTHING WENT GOOD AND THE PUPPY WILL BE COMING TO ME THE NEXT DAY ON THE 26 TH OF MAY I GOT A EMAIL AFTER I CONTACTED THEM TO SEE WHAT WAS GOING ON AND THEY TOLD ME EVERY THING WAS PERFECT AND READY FOR THE PUPPY TO TRAVEL TO ME BUT THEN AGAIN SOMETHING ELSE CAME UP AND THE PUPPY DIDN'T COME TO ME NOW THEY TOLD ME FOR SOME REASON ANIMAL RESCUE CONTROL TEAM KEPT THE PUPPY AND THEY HAD TO CONTACT ME AND THE PUPPY IS NOW WITH THEM AND THEY HAVE NOTHING TO DO WITH THE PUPPY AND I WAITED MAY 28 TH THEN THEY EMAILED ME AND TOLD ME THAT I HAD TO PROVE MY INFORMATION WITH THEM BY EMAIL THAT I WAS WHO I WAS AND IM THE ONE THAT IS GOING TO GET THE PUPPY AND THE PAPERWORK ON ARRIVAL EVEN THO THEY HAVE ALL THAT WITH THE DOG FROM THE COMPANY AND THE BREEDER. AND THEN THEY TOLD ME I HAVE TO PAY THEM 1350.00 REFUNDABLE FEE TWO MONTHS HOLD TO MAKE SURE THE PUPPY WAS GOING TO BE TAKING CARE OF OR FOUR MONTH HOLD 1450.00 FEE AND IF I DIDN'T PAY THIS IN A 48 HRS THEN THE PUPPY WILL BE TAKEN TO A NATIONAL QUARANTINE DEPARTMENT. BUT THEY TOLD ME I HAVE ALREADY HAD INSURANCE ON THE PUPPY THAT THEY WOULD ADD THE REFUND THE MONEY TO ME WITH ALL THE OTHER MONEY FROM THE COMPANY THE DAY OF THE PUPPY ARRIVAL AND I LAST EMAIL THEM ON 5/30 AND TOLD THEM I COULD ONLY AFFORD 750 IN THAT SHORT TIME FRAME AND YOU WERE ALREADY GOING TO REFUNDING ME SOME OF MY MONEY THAT DAY WHEN I GET THE PUPPY SO YOU WE CAN WORK OUT OF TAKING THE REST OUT OF THE MONEY OWED TO ME AND THEY EMAIL ME AND SAID WE CAN LOWER THE PAYMENT TO 1100 BUT YOU HAVE 24 HRS TIGHT MATTER. AND I HAVENT HEARD ANYTHING FROM THEY SINCE?? AND I HAVE EMAILED THE PET COMPANY ABOUT MY REFUND AND NO RESPOND … read more
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DISCLAIMER: Answers from Experts on JustAnswer are not substitutes for the advice of an attorney. JustAnswer is a public forum and questions and responses are not private or confidential or protected by the attorney-client privilege. The Expert above is not your attorney, and the response above is not legal advice. You should not read this response to propose specific action or address specific circumstances, but only to give you a sense of general principles of law that might affect the situation you describe. Application of these general principles to particular circumstances must be done by a lawyer who has spoken with you in confidence, learned all relevant information, and explored various options. Before acting on these general principles, you should hire a lawyer licensed to practice law in the jurisdiction to which your question pertains.

The responses above are from individual Experts, not JustAnswer. The site and services are provided “as is”. To view the verified credential of an Expert, click on the “Verified” symbol in the Expert’s profile. This site is not for emergency questions which should be directed immediately by telephone or in-person to qualified professionals. Please carefully read the Terms of Service (last updated February 8, 2012).

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