Consumer Protection Law
Consumer Protection Law Questions? Ask a Lawyer Now.
File complaint with the Better Business Bureau for the deceptive practice. You are entitled to the pictures.
Also, file complaint with your Attorney General's Office.
As for the response time for your post, kindly note that I am only a site user just like you and as such, I do not have control over when a question is answered. I answer questions when I am online and see the question and I can answer the question. In any event, I apologize that the site did not meet its promised response time.
Thank you for your understanding,