Hello and thank you for contacting us. This is Dwayne B. and I’m an expert here and looking forward to assisting you today. If at any point any of my answers aren’t clear please don’t hesitate to ask for clarification. Also, I can only answer the questions you specifically ask and based on the facts that you give so please be sure that you ask the questions you want to ask and provide all necessary facts.
Unfortunately, there is only one route here that may work.
Hire a local attorney to write them a letter explaining that they have violated the terms of the agreement by failing to provide a service that is reliable or to correct the problem within a reasonable time and therefore you are rescinding the agreement. They can also go into the fact that you didn't see the contract and weren't provided a copy.
If that doesn't work then the only option is to sue them for breach of contract and ask the court to grant you a rescission of the contract as well as your attorney's fees. If there is anything that is reported on your credit report you can also ask the court to order them to correct it or you can even ask your attorney to ask the court to issue an injunction at the beginning of the case preventing them from reporting anything until the case is resolved.
Most attorneys have dealt with security companies or internet providers or some other provider who has similar issues with long term contracts so it won't be hard to find someone to take the case. You can go to www.lawyers.com and under area of practice enter "consumer law" or "civil litigation".
There is really no other way to resolve the matter, assuming they won't just agree (which they won't) because there is no governmental regulatory agency that controls them or which will handle a contractual dispute like this so you have to go to the courts.
If your question has been answered completely then I'd offer my best wishes to you and ask that you please not forget to leave a Positive Rating so I receive credit for my work.
Of course, please feel free to ask any follow up questions in this thread.