Consumer Protection Law

Consumer Protection Law Questions? Ask a Lawyer Now.

Ask a Lawyer,
Get an Answer ASAP!

Consumer Protection Law

I just purchased a 2015 Honda CRV from a Honda Dealer with

Customer Question
641 miles was owned once...
I just purchased a 2015 Honda CRV from a Honda Dealer with 641 miles was owned once before. I purchased the vehicle 1300 dollars < the retail value. 22,500.00 to be exact.
the day of pickup I didn't notice before some deep scratches on the passenger side. I brought it to their attention and the general manager said he could have it repaired and I just needed to make an appointment with their guy that does exterior work. I brought it in and their own guy says it can't be repaired only at a auto body place the scratches are to deep. I have to wait till the General manager comes back from vacation to get the o.k.
Now today I'm stopped at a red light and notice some vibration when car is in drive and my foot on the brake. On park and neutral it's fine only when I'm at a complete stop with vehicle on Drive it vibrates. I looked up what could be causing this only to find out Honda CRV owners are all complaining about this. Lots of consumer complaints about this. At this time I've had the vehicle for 8 days and place 740 miles on the vehicle. Was proud at first took the family on two long trips one to the cape and other to central nh. Bot***** *****ne is, Is it too late to do anything about getting out of this situation. I placed three thousand down and financed 26000.00 because I purchased additional insurance and state taxes.
Submitted: 2 years ago.Category: Consumer Protection Law
Show More
Show Less
Ask Your Own Consumer Protection Law Question
Answered in 2 minutes by:
7/24/2015
Consumer Protection Lawyer: P. Simmons, Lawyer replied 2 years ago
P. Simmons
P. Simmons, Lawyer
Category: Consumer Protection Law
Satisfied Customers: 35,682
Experience: 16+ yrs. of legal experience.
Verified
Hi, My name is Philip. I am an attorney with over 16 years experience. Hopefully I can help you with your legal question.
Sorry...what do you mean is it too late to do anything? Are you asking if you can back out of the contract?
Ask Your Own Consumer Protection Law Question
Customer reply replied 2 years ago
Yes can I back out of the contract or can I ask for another vehicle?
Consumer Protection Lawyer: P. Simmons, Lawyer replied 2 years ago
The issue will be if they lied to you or misled you...can you tell me, did that happen? And if so how?
Ask Your Own Consumer Protection Law Question
Customer reply replied 2 years ago
One they did not disclose the deep scratches on the passenger side and the General Manager said that could be taken care of.
so I set up a time went back to them and they said it could not be done tthat it would need to go to an Autobody shop for complete repair.
Now I'm experiencing this vibration issue with the vehicle only to find out its a common problem for these CRV's . I have a funny feeling the original owner brought it back to them because of this problem.
Consumer Protection Lawyer: P. Simmons, Lawyer replied 2 years ago
ThanksDid you not inspect the car prior to purchase? If you did, why is it you did not see the scratches?
Ask Your Own Consumer Protection Law Question
Customer reply replied 2 years ago
They had the vehicle parked awkward in front of their entrance and I was not able to take it for a test ride until a day later.
I of course did a walk around and didn't notice it that day but the day of the pick up inside their store they had it all buffed and shinny and I did a walk around and brought that to their attention right away. I said listen for another two grand I should just walk out with a brand new vehicle that's when the General manager said that it can be taken care of just set up a appointment tomorrow for their exterior guy to do his thing.
Customer reply replied 2 years ago
Is it true Massachusetts lemon law states if I go back to them three times for the same problem within 30 to 90 days I can be reimbursed.
Consumer Protection Lawyer: P. Simmons, Lawyer replied 2 years ago
Thanks...I have an answer and just need to type it up
Ask Your Own Consumer Protection Law Question
Consumer Protection Lawyer: P. Simmons, Lawyer replied 2 years ago
Thank you for your patience. There is no &quot;right to rescind&quot; the purchase of a used automobile While there are some contracts that allow a &quot;cool off&quot; period (like time shares, or door to door sales), that law will not apply, in MA, to used car sales.And MA law does have a &quot;used car lemon law&quot;...but it is very specific. It provides that you get a 90 day warranty automatic. Then it provides that if during the warranty period you get the right to a refund if the vehicle was either:repaired 3 times for the same use or safety defect that continued to exist or recurred during the warranty period,ORout of service by reason of repair or invalid refusal to repair for at least 11 business days during the warranty period, not necessarily all at one time.The scratches will not qualify for a safety defect. But if they do not fix the scratches in 11 business days? That could be a basis to void the contract. Other than that, in order to void the contract, you would need to prove that they seller &quot;acted in bad faith&quot;. This is why I asked about if they lied or misled you. Under contract law, parties to a contract are obliged to negotiate in good faith....that means that they can not lie or mislead the other party.So, for example, if you purchased a used car, and say the dealer knew that the engine was worn out...so they put in gear oil into the motor to trick you? You could use that as a basis to void the sale.What you are describing it does not sound like they intentionally tricked you...but if there is evidence they did? That would be a basis to void the contract.And if they can not fix the car in 11 business days in the shop? That would be a basis to void the contractPlease let me know if you have more questions. I am happy to help if I can. Otherwise, please rate the answer so I may get credit for my work.
Ask Your Own Consumer Protection Law Question
Ask P. Simmons Your Own Question
P. Simmons
P. Simmons
P. Simmons, Lawyer
Category: Consumer Protection Law
Satisfied Customers: 35,682
35,682 Satisfied Customers
Experience: 16+ yrs. of legal experience.

P. Simmons is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Mr. Kaplun clearly had an exceptional understanding of the issue and was able to explain it concisely. I would recommend JustAnswer to anyone. Great service that lives up to its promises!

Gary B.Edmond, OK

My Expert was fast and seemed to have the answer to my taser question at the tips of her fingers. Communication was excellent. I left feeling confident in her answer.

EricRedwood City, CA

I am very pleased with JustAnswer as a place to go for divorce or criminal law knowledge and insight.

MichaelWichita, KS

PaulMJD helped me with questions I had regarding an urgent legal matter. His answers were excellent.

Three H.Houston, TX

Anne was extremely helpful. Her information put me in the right direction for action that kept me legal, possible saving me a ton of money in the future. Thank you again, Anne!!

ElaineAtlanta, GA

It worked great. I had the facts and I presented them to my ex-landlord and she folded and returned my deposit. The 50 bucks I spent with you solved my problem.

TonyApopka, FL

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

< Previous | Next >

Meet the Experts:

Infolawyer

Infolawyer

Lawyer

6,930 satisfied customers

Licensed attorney helping individuals and businesses.

Ely

Ely

Counselor at Law

3,422 satisfied customers

Private practice with focus on family, criminal, PI, consumer protection, and business consultation.

Barrister

Barrister

Lawyer

1,607 satisfied customers

Attorney,17 years experience in consumer protection areas

Tina

Tina

Lawyer

1,587 satisfied customers

17 years legal experience including consumer protection law.

P. Simmons

P. Simmons

Lawyer

35,682 satisfied customers

16+ yrs. of legal experience.

LADY LAWYER

LADY LAWYER

Lawyer

748 satisfied customers

Consumer Lawyer

RGMacEsq

RGMacEsq

Lawyer

582 satisfied customers

Licensed Texas General Practice Attorney

< Previous | Next >

Related Consumer Protection Law Questions
I live in California and I want to know about the lemon law.
Second opinion] I live in California and I want to know about the lemon law. I purchased a 2014 Ford Fusion from Car Max and it is very unsafe. The car shuts off on me while I'm driving with no warnin… read more
Phillips Esq.
Phillips Esq.
Attorney
Juris Doctor
18,366 satisfied customers
I live in California and I want to know about the lemon law.
I live in California and I want to know about the lemon law. I purchased a 2014 Ford Fusion from Car Max and it is very unsafe. The car shuts off on me while I'm driving with no warning. It happens on… read more
Thelawman2
Thelawman2
Doctoral Degree
1,295 satisfied customers
Does the "lemon law" cover used vehicles that have "as is"
Does the "lemon law" cover used vehicles that have "as is" on paperwork even though it is a "certified" used vehicle? Have only owned vehicle less than 2 months. … read more
LawGuy
LawGuy
Juris Doctor
123 satisfied customers
Does the Arizona Lemon Law apply to a leased new vehicle?
Does the Arizona Lemon Law apply to a leased new vehicle? That is, can the lessee file claims under the statute in the same way a buyer could?… read more
LegalGems
LegalGems
Juris Doctorate
10,717 satisfied customers
Do you know if there is a 'lemon law' for automobiles in the
Do you know if there is a 'lemon law' for automobiles in the state of Utah? … read more
Legal Eagle
Legal Eagle
Attorney
Doctoral Degree
7,385 satisfied customers
I have a question about a lemon law in nj. would you be able
I have a question about a lemon law in nj. would you be able to assist … read more
Infolawyer
Infolawyer
Lawyer
Doctoral Degree
6,930 satisfied customers
CA regarding RV lemon law. Damaged roof that the Forest
damaged roof that the Forest River said Beaumont RV dealer did not inform Forest River… read more
WiseOwl58
WiseOwl58
JD Honors Graduate
3,714 satisfied customers
Florida lemon law refrigerator? Kitchen Aid repaired 8 times
florida lemon law refrigerator? Kitchen Aid repaired 8 times since 2013 has quit again … read more
P. Simmons
P. Simmons
Lawyer
35,682 satisfied customers
I had asked a question in the past about a lemon. Well, lol
Good morning. I had asked a question in the past about a lemon. Well, lol and behold the same issue happened again this weekend with my truck. I am extremely upset. I was hoping you could give me some… read more
Infolawyer
Infolawyer
Lawyer
Doctoral Degree
6,930 satisfied customers
I was wondering if there was a lemon law for a person who
I was wondering if there was a lemon law for a person who sales a car "as is" when he claimed that the car had no mechanical issues or transmission issues before I purchased the car I have text messag… read more
Attorney 1
Attorney 1
2,571 satisfied customers
Can a used vehicle be covered under federal/ state lemon law
Can a used vehicle be covered under federal/ state lemon law in S.C. … read more
LawGuy
LawGuy
Juris Doctor
123 satisfied customers
What can I do if someone sold me a lemon. Pennsylvania, I
I took it to several mechanics. Just had a transmission put in on Friday after I told the dealer there was something wrong with the transmission … read more
LegalKnowledge
LegalKnowledge
Juris Doctor
28,157 satisfied customers
Does Maine's lemon law authorize a repurchase of vehicles by
Does Maine's lemon law authorize a repurchase of vehicles by the manufacturer when there is a defect?… read more
LegalKnowledge
LegalKnowledge
Juris Doctor
28,157 satisfied customers
I have questions regarding lemon law in pa, Not yet, I want
I have questions regarding lemon law in pa JA: Have you contacted the manufacturer? Customer: Not yet, I want sure what I need to do. JA: Anything else you want the lawyer to know before I connect you… read more
Attorney 1
Attorney 1
2,571 satisfied customers
Is there a lemon law for a used truck in fla 1998 gmc
Is there a lemon law for a used truck in fla 1998 gmc sonoma … read more
LawGuy
LawGuy
Juris Doctor
123 satisfied customers
My question is about the lemon law on a car,if u buy a car
my question is about the lemon law on a car,if u buy a car from a dealership andit is already having major problems.and u brought out right can u do anything … read more
Attorney 1
Attorney 1
2,571 satisfied customers
I have a question about the lemon aid law in Massachusetts.
I have a question about the lemon aid law in Massachusetts. does this law pertain to a consumer trading in a vehicle to a dealer? Do I have to disclose any problems with a vehicle when I am trading in… read more
PaulmoJD
PaulmoJD
Attorney At Law
Doctoral Degree
106 satisfied customers
This does not pertain to the lemon law. My husband and I
This does not pertain to the lemon law. My husband and I bought a used car last Thursday and I was told the rate would be under 4%, the paper we signed stated 7.44%. There are so many lies that was sa… read more
Bill Attorney
Bill Attorney
law
1,604 satisfied customers

DISCLAIMER: Answers from Experts on JustAnswer are not substitutes for the advice of an attorney. JustAnswer is a public forum and questions and responses are not private or confidential or protected by the attorney-client privilege. The Expert above is not your attorney, and the response above is not legal advice. You should not read this response to propose specific action or address specific circumstances, but only to give you a sense of general principles of law that might affect the situation you describe. Application of these general principles to particular circumstances must be done by a lawyer who has spoken with you in confidence, learned all relevant information, and explored various options. Before acting on these general principles, you should hire a lawyer licensed to practice law in the jurisdiction to which your question pertains.

The responses above are from individual Experts, not JustAnswer. The site and services are provided “as is”. To view the verified credential of an Expert, click on the “Verified” symbol in the Expert’s profile. This site is not for emergency questions which should be directed immediately by telephone or in-person to qualified professionals. Please carefully read the Terms of Service (last updated February 8, 2012).

DISCLAIMER: Answers from Experts on JustAnswer are not substitutes for the advice of an attorney. JustAnswer is a public forum and questions and responses are not private or confidential or protected by the attorney-client privilege. The Expert above is not your attorney, and the response above is not legal advice. You should not read this response to propose specific action or address specific circumstances, but only to give you a sense of general principles of law that might affect the situation you describe. Application of these general principles to particular circumstances must be done by a lawyer who has spoken with you in confidence, learned all relevant information, and explored various options. Before acting on these general principles, you should hire a lawyer licensed to practice law in the jurisdiction to which your question pertains.

The responses above are from individual Experts, not JustAnswer. The site and services are provided “as is”. To view the verified credential of an Expert, click on the “Verified” symbol in the Expert’s profile. This site is not for emergency questions which should be directed immediately by telephone or in-person to qualified professionals. Please carefully read the Terms of Service (last updated February 8, 2012).

Show MoreShow Less

Ask Your Question

x