Purchased vehicle in Reno, Nevada Thursday, July 16, end of day. Purchase was made, based on misrepresentations from sales person. Told vans, of which there were four of them, these were 2014 leftover inventory, lack of demand, getting rid of at cost, were marked down 10k from msrp, making no profit. Negotiated 2k additional discount, was told would get cash back. So, agreed to msrp, less 12k. Prior to signing contract, found there is a 2k vehicle rebate from manufacturer, which was not mentioned. I was writing a check for purchase, and they had me wait, wait, and wait. Finally, said I had to leave, so a guy comes out, with printout off computer (not a contract) and had deal number, contract date, and numbers on it. There was no msrp sticker, and I assumed these numbers were what I was told, wrote check, and left. The sales person followed me home, driving the new vehicle, and the person that picked him up, got signatures from my husband and I. We were not provided a copy of the contract, but did not realize this, because was on a bike ride, when they stopped to get signature. I assumed the papers were left with us, and did not realize we had none until Friday. I called several times to get the papers, but was told there people were gone, with a big sales event going on at the Grand Casino. I also contacted our sales person on Friday afternoon, and he said a person named Tony will get it ready, and would let me know when done. Did not hear back until Saturday around 2pm. I also informed sales person, that the van had been delivered, and we did not even have temporary license plates. I drove to dealership, and went to business office, and person gave me documents. Walked out, and looked at the contract, and wanted to verify the msrp price listed. Ran into sales person, and he said the msrp sticker price was in glove box of the van, which was at home. After getting home, found the msrp inside glove box, as was mentioned, and the price was different by just over $3000.00, as well, there was no mention on the contract of the $2000.00 cash back. Immediately contacted sales person - and informed the contract price was incorrect, and need to check into discrepancy today. I also called the dealership
several times, and informed business office people work Mon-Fri, and the others were at the Grand Casino for the auto sale, and would be Monday before someone could get back to me. Meanwhile, sales person texted me a sticker price with higher amount, with dealer mark-up of $2960 + another fee of $79.95, of which the $79.95 for the same thing was included on the sales contract. Now, the sales person is telling me, I have the wrong sticker, and the one that was on the van must have been thrown away, when the vehicle was cleaned. Told me his manager was off, and he would have him call me tomorrow. By this time, my opinion was the sale price was misrepresented, I was unable to get hold of anyone, and felt the best option was to place stop payment on the check, which was done Saturday night. The salesman's manager called me Sunday evening, after I contacted sales person again, to find out when I would be called. The manager basically told me I had the incorrect msrp sticker, matter of factly, that was that, and I signed a contract. He did agree there was an overcharge of the $79.95, and there was no mention of the 2k cash back. Did not hear from anyone else, and was unsure if my stop payment would be honored, until Monday/Tuesday, because banking activity updates in middle of night. Finally, Tuesday early morning, emailed sales person, and informed stop payment was placed on check, and van would be returned. Received text back from sales person, that the DEAL was 10k off of $73k plus 2k cash back and that's what your getting. The vehicle isn't returnable. We are doing what we agreed to. The vehicle has not been driven, and had not heard from the dealer, I suspected, because they had not received the returned check. They got this yesterday, Thursday, which is when I got call to meet with the general manager. My plans currently are to drop the van by the dealership this morning, at 7am, when the service department opens, and leave keys in an envelope, with copy of the msrp sticker, photo of mileage on vehicle, and some other photos. No matter what, we do not like the business practices of the sales people, and do not want to do business with them. We want van returned, and have been in contact with the van conversion representative, to purchase from another dealer. We were also informed the msrp sticker I have is the correct msrp sticker, and I feel the reason we were not shown the other, assuming they had it, was that is showed the dealer profit, when they told us they were not making money on the deal. If I had seen it, we would not have agreed to it, when they specifically said otherwise.
Submitted: 2 years ago.
Category: Consumer Protection Law