Consumer Protection Law

Consumer protection law questions? Ask a lawyer now.

Ask a Lawyer,
Get an Answer ASAP!

On or about August 13, 2014, I upgraded my phone at the Verizon…

Customer Question
On or about August 13...
On or about August 13, 2014, I upgraded my phone at the Verizon store. When I got home, the phone indicated that Verizon Wireless had no access in this area. Called the Verizon store where I purchased the phone. The told me to come and they could upgrade me to the "Edge" which would anywhere. I returned home, the phone also registered, I had no access. I called the Verizon store. I was told to buy a MiFi and that would solve everything. I bought a Mifi. I went home the Mifi registered that I lived in a non-accessible area. I went back to the Verizon store, the said they would not accept the equiptment without an inspection to confirm. After 6 months, and a phone call from me at least every Saturday, a technition arrived and confirmed I lived in a non-accessible area. I tried to return all the equipment andwas told I could not because I had not resolved the issue within the 14 day time limit. I stated all the dates of contact via phone and visits to Verizon store. 40 times I was connected to the managerial staff via phone who promised to refund my money and would allow me to keep the equipment free of charge. By then I had had my landlord install a lan line and with an addition charge to all tenants. I tried to return all the equipment to upgrade accesss to the Verizon Store in Santa Clara, I had the manager on the phone. She promised on or about March 14, 2015, that upon return the case would be closed. I drove to the Santa Clara Store. The store manager denied any such call from Verizon corporate head quarters and refused to take back the equipment. The manager refused to speak to me and intead, a large burly red-headed man came out and started harassing me taunting me to "take it to court. The customers try to do this all the time.
You will not will." Got back on the phone to Verizon customer care manager who could not be located. Continued every Saturday afternoon to resolve the issue would be resolved.
I asked for the information in writing. It was never sent. Oh or about May 11,2015, my phone was shut off due to owing $600 for equipment( I had the iphones appraised at the Apple store, the value was $290.00.) I called the Customer Care Verizon manager and reported the situation. I was told if I paid by phone $280, the cost of a monthly plan, the $600 dollars would be deleted and I could keep the equipment. On June 15, 2015, at 12:10 pm. I realized Verizon had again shut off my phone. I called customer care Manager and was told I had to pay the $600. I needed a phone desperately so I paid the $600 as long as I was mailed emailed, texted confirmation with the condition that I would dispute the matter later when I was not at work. I was put on hold. No call back.
I am seeking full compensation plus maximum damages for pain and suffering, and for lowering my good credit rating of 700 to less than 500.
Submitted: 2 years ago.Category: Consumer Protection Law
Show More
Show Less
Ask Your Own Consumer Protection Law Question
Answered in 4 minutes by:
6/15/2015
Consumer Protection Lawyer: Dwayne B., Lawyer replied 2 years ago
Dwayne B.
Dwayne B., Lawyer
Category: Consumer Protection Law
Satisfied Customers: 34,389
Experience: Practicing for over 20 years and handled many cases and trials for consumers.
Verified
Hello and thank you for contacting us. This is Dwayne B. and I’m an expert here and looking forward to assisting you today. If at any point any of my answers aren’t clear please don’t hesitate to ask for clarification. Also, I can only answer the questions you specifically ask and based on the facts that you give so please be sure that you ask the questions you want to ask and provide all necessary facts.
Is there a specific legal question with which I can assist? The only thing I see is the part about regaining your credit rating.
Ask Your Own Consumer Protection Law Question
Customer reply replied 2 years ago
15 June 2015 01:48
On or about August 13, 2014, I upgraded...
On or about August 13, 2014, I upgraded my phone at the Verizon store. When I got home, the phone indicated that Verizon Wireless had no access in this area. Called the Verizon store where I purchased the phone. The told me to come and they could upgrade me to the "Edge" which would anywhere. I returned home, the phone also registered, I had no access. I called the Verizon store. I was told to buy a MiFi and that would solve everything. I bought a Mifi. I went home the Mifi registered that I lived in a non-accessible area. I went back to the Verizon store, the said they would not accept the equiptment without an inspection to confirm. After 6 months, and a phone call from me at least every Saturday, a technition arrived and confirmed I lived in a non-accessible area. I tried to return all the equipment andwas told I could not because I had not resolved the issue within the 14 day time limit. I stated all the dates of contact via phone and visits to Verizon store. 40 times I was connected to the managerial staff via phone who promised to refund my money and would allow me to keep the equipment free of charge. By then I had had my landlord install a lan line and with an addition charge to all tenants. I tried to return all the equipment to upgrade accesss to the Verizon Store in Santa Clara, I had the manager on the phone. She promised on or about March 14, 2015, that upon return the case would be closed. I drove to the Santa Clara Store. The store manager denied any such call from Verizon corporate head quarters and refused to take back the equipment. The manager refused to speak to me and intead, a large burly red-headed man came out and started harassing me taunting me to "take it to court. The customers try to do this all the time.
You will not will." Got back on the phone to Verizon customer care manager who could not be located. Continued every Saturday afternoon to resolve the issue would be resolved.
I asked for the information in writing. It was never sent. Oh or about May 11,2015, my phone was shut off due to owing $600 for equipment( I had the iphones appraised at the Apple store, the value was $290.00.) I called the Customer Care Verizon manager and reported the situation. I was told if I paid by phone $280, the cost of a monthly plan, the $600 dollars would be deleted and I could keep the equipment. On June 15, 2015, at 12:10 pm. I realized Verizon had again shut off my phone. I called customer care Manager and was told I had to pay the $600. I needed a phone desperately so I paid the $600 as long as I was mailed emailed, texted confirmation with the condition that I would dispute the matter later when I was not at work. I was put on hold. No call back.
I am seeking full compensation plus maximum damages for pain and suffering, and for lowering my good credit rating of 700 to less than 500.
Consumer Protection Lawyer: Dwayne B., Lawyer replied 2 years ago
I understand the facts, what specific question can I answer for you?
Ask Your Own Consumer Protection Law Question
Was this answer helpful?
Ask Infolawyer Your Own Question
Infolawyer
Infolawyer
Infolawyer, Lawyer
Category: Consumer Protection Law
Satisfied Customers: 7,073
7,073 Satisfied Customers
Experience: Licensed attorney helping individuals and businesses.

Infolawyer is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Mr. Kaplun clearly had an exceptional understanding of the issue and was able to explain it concisely. I would recommend JustAnswer to anyone. Great service that lives up to its promises!

Gary B.Edmond, OK

My Expert was fast and seemed to have the answer to my taser question at the tips of her fingers. Communication was excellent. I left feeling confident in her answer.

EricRedwood City, CA

I am very pleased with JustAnswer as a place to go for divorce or criminal law knowledge and insight.

MichaelWichita, KS

PaulMJD helped me with questions I had regarding an urgent legal matter. His answers were excellent.

Three H.Houston, TX

Anne was extremely helpful. Her information put me in the right direction for action that kept me legal, possible saving me a ton of money in the future. Thank you again, Anne!!

ElaineAtlanta, GA

It worked great. I had the facts and I presented them to my ex-landlord and she folded and returned my deposit. The 50 bucks I spent with you solved my problem.

TonyApopka, FL

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

< Previous | Next >

Meet the Experts:

Infolawyer

Infolawyer

Lawyer

7,073 satisfied customers

Licensed attorney helping individuals and businesses.

Ely

Ely

Counselor at Law

3,422 satisfied customers

Private practice with focus on family, criminal, PI, consumer protection, and business consultation.

Barrister

Barrister

Lawyer

1,607 satisfied customers

Attorney,17 years experience in consumer protection areas

Tina

Tina

Lawyer

1,587 satisfied customers

17 years legal experience including consumer protection law.

P. Simmons

P. Simmons

Lawyer

1,184 satisfied customers

16+ yrs. of legal experience.

LADY LAWYER

LADY LAWYER

Lawyer

748 satisfied customers

Consumer Lawyer

RGMacEsq

RGMacEsq

Lawyer

582 satisfied customers

Licensed Texas General Practice Attorney

< Previous | Next >

Related Consumer Protection Law Questions
I took out a business line of credit back in 2007 that I
I took out a business line of credit back in 2007 that I personally signed for. Due to the financial crisis, I stopped paying the loan as of December 2011. I received a letter from a debt collection l… read more
Ray
Ray
Lawyer
Doctoral Degree
32,653 satisfied customers
I have my pickup truck at Aamco for another transmission
i have my pickup truck at Aamco for another transmission problem. Sixth time in 11 months since I paid $2700 for a rebuilt tranny and it keeps going back again. This time they say they don't know what's wrong. Puzzles them. But for $1200 more they can fix it and give me 3yr warranty. I said I haven't any money and I do have a 3yr warranty already. I have hardly used my truck in 11 months. Six rebuilt transmissions and still no run. Should not they give me my money back? … read more
Legal Eagle
Legal Eagle
Attorney
Doctoral Degree
11,368 satisfied customers
I think I have been taken advantage of although it has taken
I think I have been taken advantage of although it has taken 2 years for me to realize it. I signed a contract that I thought I understood and did realize the 28.89% interest was extreme. I felt it wa… read more
WiseOwl58
WiseOwl58
JD Honors Graduate
4,126 satisfied customers
Law Educator Only Thank you for your patience in taking the
Law Educator OnlyGood DayThank you for your patience in taking the time to respond to my issues. I would like to address the information we have discussed previously. Is there any way I can do it in a… read more
PaulmoJD
PaulmoJD
Attorney At Law
Doctoral Degree
106 satisfied customers
I purchased a 2008 Ford truck for $19,600 and drove it 4
I purchased a 2008 Ford truck for $19,600 and drove it 4 days and would not run any more since then the warranty covered a new timing chain for it and only to find out that because of the timing chain… read more
Legal Eagle
Legal Eagle
Attorney
Doctoral Degree
11,368 satisfied customers
My husband bought a service truck from a dealership in North
My husband bought a service truck from a dealership in North Carolina. He saw it listed on Ebay. We live in Georgia. We have had nothing but trouble out of it, things that should not be happening with… read more
David C. Garner
David C. Garner
Attorney
Post-Doctoral Degree
897 satisfied customers
Hotel sent copy of my receipt that had personal information
Hotel sent copy of my receipt that had personal information (name, address, date I stayed) to someone that called in without my consent. What are my legal rights for damages for public disclosure of p… read more
Legal Eagle
Legal Eagle
Attorney
Doctoral Degree
11,368 satisfied customers
I purchased a car last week. The dealer arranged the
I purchased a car last week. The dealer arranged the financing, and I signed all the papers and drove the car home. I've been driving it for a week. They paid off my old loan for my trade in. Today th… read more
Legal Eagle
Legal Eagle
Attorney
Doctoral Degree
11,368 satisfied customers
Law Educator Only Saludos Thank you for taking time to
Law Educator OnlySaludosThank you for taking time to review my queries and provide a response for educational purposes only.My query is this: Referencing the issues previously discussed. Regarding the… read more
PaulmoJD
PaulmoJD
Attorney At Law
Doctoral Degree
106 satisfied customers
Is it legal that an employee(Cashier) to speak their native
Is it legal that an employee(Cashier) to speak their native language to another employee of the same nationality in the presence of a customer while paying for thier items at the cash register? … read more
RobertJDFL
RobertJDFL
Attorney
Juris Doctorate
5 satisfied customers
I was the plaintiff in a small claims court case 18 months
I was the plaintiff in a small claims court case 18 months ago, in upstate New York. I live in a town of about 10 thousand. The area is economically depressed. Brought small claims court case against … read more
Thelawman2
Thelawman2
Doctoral Degree
1,365 satisfied customers
My wife,, just called and received a preliminary answer to
My wife, ***** *****, just called and received a preliminary answer to our arbitration dilema. Can we upload a detailed explanation of event to receive a more thourough explanation of our case against… read more
Sean K
Sean K
Attorney/Member
JD
638 satisfied customers
I hope I'm asking the right type of lawyer. I stayed at a
Hello, I hope I'm asking the right type of lawyer. I stayed at a hotel about a week ago and when we left we forgot an envelope with a month worth of receipts inside. An hour later we called for it, it… read more
WiseOwl58
WiseOwl58
JD Honors Graduate
4,126 satisfied customers
I droped off my boat to get some scratches repaired on the
I droped off my boat to get some scratches repaired on the bottom of the hull on April 14th. We came to a agreement of $700.00 for the repair and I would be able to pick up the boat in 10 days. I told… read more
TJ, Esq.
TJ, Esq.
Juris Doctor (JD)
11,344 satisfied customers
In Pennsylvania I sold a car the buyer forced me to lie on
In Pennsylvania I sold a car the buyer forced me to lie on the title transfer what kind of trouble can I get in,or what can I do?… read more
Lori
Lori
Juris Doctor
1,375 satisfied customers
I have a consumer legal question regarding a used car
I have a consumer legal question regarding a used car purchase from a dealership … read more
LawGuy
LawGuy
Juris Doctor
123 satisfied customers
I have attended the Trump University course and did not
Second opinion] I have attended the Trump University course and did not realize that there was a Class Act settlement May of last year 2017 that I failed to enroll into but now the settlement is compl… read more
Barrister
Barrister
Lawyer
Doctoral Degree
1,607 satisfied customers
I would like to file a complaint with sweepstakes/lottery
I would like to file a complaint with sweepstakes/lottery prizes that I won and was given their bank information to deposit money in it … read more
Zoey, JD
Zoey, JD
Doctoral Degree
193 satisfied customers

DISCLAIMER: Answers from Experts on JustAnswer are not substitutes for the advice of an attorney. JustAnswer is a public forum and questions and responses are not private or confidential or protected by the attorney-client privilege. The Expert above is not your attorney, and the response above is not legal advice. You should not read this response to propose specific action or address specific circumstances, but only to give you a sense of general principles of law that might affect the situation you describe. Application of these general principles to particular circumstances must be done by a lawyer who has spoken with you in confidence, learned all relevant information, and explored various options. Before acting on these general principles, you should hire a lawyer licensed to practice law in the jurisdiction to which your question pertains.

The responses above are from individual Experts, not JustAnswer. The site and services are provided “as is”. To view the verified credential of an Expert, click on the “Verified” symbol in the Expert’s profile. This site is not for emergency questions which should be directed immediately by telephone or in-person to qualified professionals. Please carefully read the Terms of Service (last updated February 8, 2012).

DISCLAIMER: Answers from Experts on JustAnswer are not substitutes for the advice of an attorney. JustAnswer is a public forum and questions and responses are not private or confidential or protected by the attorney-client privilege. The Expert above is not your attorney, and the response above is not legal advice. You should not read this response to propose specific action or address specific circumstances, but only to give you a sense of general principles of law that might affect the situation you describe. Application of these general principles to particular circumstances must be done by a lawyer who has spoken with you in confidence, learned all relevant information, and explored various options. Before acting on these general principles, you should hire a lawyer licensed to practice law in the jurisdiction to which your question pertains.

The responses above are from individual Experts, not JustAnswer. The site and services are provided “as is”. To view the verified credential of an Expert, click on the “Verified” symbol in the Expert’s profile. This site is not for emergency questions which should be directed immediately by telephone or in-person to qualified professionals. Please carefully read the Terms of Service (last updated February 8, 2012).

Show MoreShow Less

Ask Your Question

x