Consumer Protection Law

Consumer protection law questions? Ask a lawyer now.

Ask a Lawyer,
Get an Answer ASAP!

I live in mississippi about 2 years ago I purchased a 2013…

Customer Question
I live in mississippi about...
I live in mississippi about 2 years ago I purchased a 2013 dodge charger with a 36000 manufacturer warranty also purchased an extended warranty for 85000 miles or 5 years and was told it would cover almost everything including all the electronics. In january this year had multiple diagnostic codes show up. I took the vehicle to the local dodge dealer and was told there was water intrusion into the ecm and it and the wiring harness needed to be replaced at a cost of $2400.00 and warranty wouldn't cover it because water caused it(even though this should be a water tight connection).I then filed a complaint with dodge to no avail, so I repaired myself by installing the wiring harness and ecm and then having the dealer reflash the ecm. The dealer had the car over 30 days by the way. Slowly but surely over past two months all the diagnostic codes have showed up again and now the car is undrivable even though it has only 46000 miles on it. I don't know what to do and any help would be appreciated.
Submitted: 2 years ago.Category: Consumer Protection Law
Show More
Show Less
Ask Your Own Consumer Protection Law Question
Answered in 8 minutes by:
6/10/2015
Consumer Protection Lawyer: CalAttorney2, Lawyer replied 2 years ago
CalAttorney2
CalAttorney2, Lawyer
Category: Consumer Protection Law
Satisfied Customers: 10,244
Experience: I am a civil litigation attorney representing individuals and businesses.
Verified
You need to start by identifying what exactly is causing the vehicle to be undrivable. Once you identify the cause you will be better able to pursue a remedy with the manufacturer (if appropriate). Either the dealership, or a trusted independent mechanic, should be able to assist you with this type of diagnostics test.If you find that the repair should have been covered under the extended warranty, you can start with the same process you went through for the ecm above (you need to go through this to start with), then, if it is unsuccessful, here are a few things you can try:File a dispute with the BBB - this is fast, easy, and free to you as a consumer (the BBB doesn't have any enforcement authority, so it is not always effective, but I offer it to customers because it takes relatively little investment and you don't compromise your claim by trying it): https://www.bbb.org/consumer-complaints/file-a-complaint/get-startedIf the BBB is unsuccessful, you can then move on to a breach of contract/products liability claim in small claims court (again, you need to identify the cause of the vehicle's current defect and the cost of repair, but hopefully you will fall within the small claims limit), a small claims case usually takes between 4-8 months to get to judgment, but it can result in both "declaratory relief" (forcing the dealer to fix the problem) or money damages (giving you money to pay a mechanic to do so).Short of filing a lawsuit, you can try to mediate the dispute with them - contact your local bar association and request referrals to mediators, a third party neutral can often help you reach a mutually agreeable resolution. Use the bar association's referrals to contact a mediator or two, the mediator will then contact the other party to set up a mediation session, and you can go from there - hopefully resulting in a formal or written settlement agreement, and save yourself the time and expense of litigation.If the fix is very expensive, you may want to consider hiring a local attorney to help you level the negotiations field. You can find local attorneys using the State and local Bar Association directories, or private directories such as www.AVVO.com; www.FindLaw.com; or www.Martindale.com (I personally find www.AVVO.com to be the most user friendly).
Ask Your Own Consumer Protection Law Question
Was this answer helpful?
Ask CalAttorney2 Your Own Question
CalAttorney2
CalAttorney2
CalAttorney2, Lawyer
Category: Consumer Protection Law
Satisfied Customers: 10,244
10,244 Satisfied Customers
Experience: I am a civil litigation attorney representing individuals and businesses.

CalAttorney2 is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Mr. Kaplun clearly had an exceptional understanding of the issue and was able to explain it concisely. I would recommend JustAnswer to anyone. Great service that lives up to its promises!

Gary B.Edmond, OK

My Expert was fast and seemed to have the answer to my taser question at the tips of her fingers. Communication was excellent. I left feeling confident in her answer.

EricRedwood City, CA

I am very pleased with JustAnswer as a place to go for divorce or criminal law knowledge and insight.

MichaelWichita, KS

PaulMJD helped me with questions I had regarding an urgent legal matter. His answers were excellent.

Three H.Houston, TX

Anne was extremely helpful. Her information put me in the right direction for action that kept me legal, possible saving me a ton of money in the future. Thank you again, Anne!!

ElaineAtlanta, GA

It worked great. I had the facts and I presented them to my ex-landlord and she folded and returned my deposit. The 50 bucks I spent with you solved my problem.

TonyApopka, FL

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

< Previous | Next >

Meet the Experts:

Infolawyer

Infolawyer

Lawyer

6,930 satisfied customers

Licensed attorney helping individuals and businesses.

Ely

Ely

Counselor at Law

3,422 satisfied customers

Private practice with focus on family, criminal, PI, consumer protection, and business consultation.

Barrister

Barrister

Lawyer

1,607 satisfied customers

Attorney,17 years experience in consumer protection areas

Tina

Tina

Lawyer

1,587 satisfied customers

17 years legal experience including consumer protection law.

P. Simmons

P. Simmons

Lawyer

1,184 satisfied customers

16+ yrs. of legal experience.

LADY LAWYER

LADY LAWYER

Lawyer

748 satisfied customers

Consumer Lawyer

RGMacEsq

RGMacEsq

Lawyer

582 satisfied customers

Licensed Texas General Practice Attorney

< Previous | Next >

Related Consumer Protection Law Questions
I purchased a extended warranty service contract from BMW of
I purchased a extended warranty service contract from BMW of Eugene (BMW) on 02/8/2017. The contract was being administered by Interstate National Dealer Services (INDS), Inc. (out of Atlanta, GA). Th… read more
Ray
Ray
Lawyer
Doctoral Degree
32,639 satisfied customers
Bought an extended warranty on used vehicle. I returned
Bought an extended warranty on used vehicle . I returned vehicle to dealer and selected another car. Still getting billed for warranty. Am I responsible for a warranty on a vehicle I do not own? … read more
LawGuy
LawGuy
Juris Doctor
123 satisfied customers
When attending mediation for custody changes, after two
When attending mediation for custody changes, after two hours can I ask to end mediation? I cannot really afford to mediate for hours. I have to pay half and it's $225 an hour so two hours would be a … read more
LegalKnowledge
LegalKnowledge
Juris Doctor
29,892 satisfied customers
I have just been informed by a negotiator and after almost
Gerald,I have just been informed by a negotiator and after almost two years of pending charges against me (that were based solely on a complaint filed against me), filed by the Alabama Board of Medica… read more
Gerald, Esq
Gerald, Esq
Juris Doctor
3,868 satisfied customers
Is the extended warranty on a new car a good deal? Was $2800
Is the extended warranty on a new car a good deal? Was $2800 extra for Chrysler Pacifica hybrid fully loaded. Takes us from 3 years to 7.… read more
WiseOwl58
WiseOwl58
JD Honors Graduate
4,113 satisfied customers
I was a defendant in a small claims court. Through mediation
I was a defendant in a small claims court. Through mediation we settled that I would pay him 600.00. Broken up into 2 payments of 300.00 each. Also in the agreement it states that if I am late with a … read more
lucy7368
lucy7368
Juris Doctor
763 satisfied customers
I have an HOA that was supposed to go to mediation but,
I have an HOA that was supposed to go to mediation but, after asked for over 2 years, will not go. It is court ordered Mediation. I am putting together a Motion For Contempt and a Notice Of Hearing To… read more
PaulmoJD
PaulmoJD
Attorney At Law
Doctoral Degree
106 satisfied customers
I wanted to chat with an attorney who can help me negotiate
I wanted to chat with an attorney who can help me negotiate with my own car insurance company. … read more
Irwin Law
Irwin Law
Juris Doctor JD
7,166 satisfied customers
I need an attorney to help me with a car Extended warranty
hello I need an attorney to help me with a car Extended warranty problem. Can you help me? … read more
Legal Eagle
Legal Eagle
Attorney
Doctoral Degree
11,365 satisfied customers
I have a 2013 Dodge Durango the has an extended warranty
I have a 2013 Dodge Durango the has an extended warranty through The Warranty Group. The vehicle needs a new engine. The shop has made a request to use a remanufactured engine. The warranty group has … read more
PaulmoJD
PaulmoJD
Attorney At Law
Doctoral Degree
106 satisfied customers
I have an extended warranty contract with a company called
I have an extended warranty contract with a company called Warrantech. They have sent an incompetent service provider who did not fix my refrigerator and may even have damaged it. I've called repeated… read more
PaulmoJD
PaulmoJD
Attorney At Law
Doctoral Degree
106 satisfied customers
I recently purchased an extended warranty for my 2010 chevy
i recently purchased an extended warranty for my 2010 chevy tahoe. when i was on the phone with the rep, i was told to give an estimated mileage of my vehicle. i told the rep i would have to call him back, being that i was at work and had to go outside to check the mileage and would have to call him back. he then told me this was a internet special for one call only and i could not call him back looking for the same price for the warranty. i gave 105,000 (i have not checked the mileage since i bought the vehicle a year ago) although the actual mileage was 111,000. now, i recently took the truck for repairs at a dealership, and the warranty company is denying to pay for the claim since i gave them the wrong mileage. the dealership has already begun repairs totalling $3500. is there anything i can do? i plan on calling the warranty company this morning to dispute their decision. … read more
TaxAttorneytoHelp
TaxAttorneytoHelp
Owner
Doctoral Degree
2,542 satisfied customers
If I was defaulted and the rest of the parties negotiated a
if I was defaulted and the rest of the parties negotiated a settlement agreement, am I automatically bounded by whatever they negotiated 6 months after my default with out my presence?? my default was… read more
PaulmoJD
PaulmoJD
Attorney At Law
Doctoral Degree
106 satisfied customers
Can I cancell extended warranty that I really didn't want
Can I cancell extended warranty that I really didn't want new car? … read more
PaulmoJD
PaulmoJD
Attorney At Law
Doctoral Degree
106 satisfied customers
I purchased a new car yesterday with an extended warranty.
I purchased a new car yesterday with an extended warranty. I've not taken delivery of the vehicle yet. I still want the car but don't want to purchase the extended warranty. The dealership is giving m… read more
Roy Hadavi
Roy Hadavi
Attorney
Juris Doctorate
1,212 satisfied customers
I have an extended warranty on my bike if i dont use it
i have an extended warranty on my bike if i dont use it should it be refunded … read more
Infolawyer
Infolawyer
Lawyer
Doctoral Degree
6,930 satisfied customers
I purchased a extended warranty to cover my car with 93,000.
I purchased a extended warranty to cover my car with 93,000. Currently, my car has a failed engine and the company is balking at paying for repairs. They say they don't know how it was maintained befo… read more
KLAW
KLAW
Juris Doctorate
2,115 satisfied customers
I finance an extended warranty along with the note and once
I finance an extended warranty along with the note and once I got home and looked at all the paperwork and found out how much the extended warranty costed extra in the loan I called the finance manage… read more
PaulmoJD
PaulmoJD
Attorney At Law
Doctoral Degree
106 satisfied customers

DISCLAIMER: Answers from Experts on JustAnswer are not substitutes for the advice of an attorney. JustAnswer is a public forum and questions and responses are not private or confidential or protected by the attorney-client privilege. The Expert above is not your attorney, and the response above is not legal advice. You should not read this response to propose specific action or address specific circumstances, but only to give you a sense of general principles of law that might affect the situation you describe. Application of these general principles to particular circumstances must be done by a lawyer who has spoken with you in confidence, learned all relevant information, and explored various options. Before acting on these general principles, you should hire a lawyer licensed to practice law in the jurisdiction to which your question pertains.

The responses above are from individual Experts, not JustAnswer. The site and services are provided “as is”. To view the verified credential of an Expert, click on the “Verified” symbol in the Expert’s profile. This site is not for emergency questions which should be directed immediately by telephone or in-person to qualified professionals. Please carefully read the Terms of Service (last updated February 8, 2012).

DISCLAIMER: Answers from Experts on JustAnswer are not substitutes for the advice of an attorney. JustAnswer is a public forum and questions and responses are not private or confidential or protected by the attorney-client privilege. The Expert above is not your attorney, and the response above is not legal advice. You should not read this response to propose specific action or address specific circumstances, but only to give you a sense of general principles of law that might affect the situation you describe. Application of these general principles to particular circumstances must be done by a lawyer who has spoken with you in confidence, learned all relevant information, and explored various options. Before acting on these general principles, you should hire a lawyer licensed to practice law in the jurisdiction to which your question pertains.

The responses above are from individual Experts, not JustAnswer. The site and services are provided “as is”. To view the verified credential of an Expert, click on the “Verified” symbol in the Expert’s profile. This site is not for emergency questions which should be directed immediately by telephone or in-person to qualified professionals. Please carefully read the Terms of Service (last updated February 8, 2012).

Show MoreShow Less

Ask Your Question

x