Consumer Protection Law

Consumer protection law questions? Ask a lawyer now.

Ask a Lawyer,
Get an Answer ASAP!

AwhIle back I had an auto shop put a new motor in my car, I…

Customer Question
AwhIle back I had an...
AwhIle back I had an auto shop put a new motor in my car, I bought the motor along with some head bolts from a company in Michigan and then had it shipped to the shop where my car is. The shop installed the motor and head bolts on my car. After driving for about 500 miles I heard a ticking noise so I took the car back into the shop and they said I needed to have the lifters changed out. I had the same shop who installed the new motor do the lifter change from the ticking noise.
When the shop was putting everything back together they broke a head bolt in half and one half of the bolt is stuck down in the motor. The shop doesn't want to risk taking the broken half bolt out of the motor with worry of damaging the new motor and want to have it sent out to special machine shop.
They said that this is going to fall on me and that I'll have to cover the machine shop bill, labor from them at the shop since they have to pull the motor out of the car, and if the block does get ruined from taking the bolt out it's on me as well. The shop says this because I bought the heads bolts from another company that I bought my motor from not through them even though it would've been the same type of bolts the same brand ARP, the shop would've ordered for me. The shop says that if I would've gotten the head bolts through them they would've warrantied it and that the bolt breaking is not their fault because it had to be a faulty bolt even though they had installed the bolt once before when they first installed the motor.
They now want me to sign a form in regards ***** ***** out the motor and that I'm accepting full responsibility for what happens.
Would this fall on me or is the shops responsibility since they broke the bolt?
Submitted: 2 years ago.Category: Consumer Protection Law
Show More
Show Less
Ask Your Own Consumer Protection Law Question
Answered in 2 minutes by:
6/3/2015
Consumer Protection Lawyer: Infolawyer, Lawyer replied 2 years ago
Infolawyer
Infolawyer, Lawyer
Category: Consumer Protection Law
Satisfied Customers: 61,534
Experience: Licensed attorney helping individuals and businesses.
Verified
Hello, the shop should repair this without charge. You also should not be signing a waiver, as if something goes wrong, they should repair it. If they refuse, consider complaint to the BBB, attorney general or civil court action.
Consider also whether a local lawyer placing a call may get them to take matter more seriously and address promptly.
Ask Your Own Consumer Protection Law Question
Customer reply replied 2 years ago
Ok because the shops only response is that I didn't buy the bolts from them so they won't warranty them because they charge more for the exact same bolts but it has their warranty or something on them which I didn't know about. What type of attorney do I need to find and how do I go about this to get the car finished? It's already been in their shop for two months before they even started working on it.
The shop said they won't touch anything on my car till I sign the form. I don't mind paying them for doing the lifters and what was originally suppose to be fixed but I don't want to pay for something they broke. The shop keeps telling me it's not their fault and that it was a faulty bolt even though it had been installed once before.
Consumer Protection Lawyer: Infolawyer, Lawyer replied 2 years ago
A consumer lawyer can speak with them and help reach agreement and work performance. Martindale.com and findlaw.com are good options.
Ask Your Own Consumer Protection Law Question
Customer reply replied 2 years ago
So regardless of where I purchased the bolts in no way should I be responsible for having to pay the get the bolt removed, the shops labor and machine shop cost? How do I get the shop to finish the car do I need to get an attorney first involved and go from there or do I have them finish the car and then take them to court?
Consumer Protection Lawyer: Infolawyer, Lawyer replied 2 years ago
Precisely. You have a few options. Let me outline them. You can pursue a complaint in civil court. You may sue for losses suffered plus costs and interest. You can also file a complaint with the attorney general office. You can threaten these options before pursuing and use for leverage. local counsel can also get involved!
Ask Your Own Consumer Protection Law Question
Customer reply replied 2 years ago
How would I go about filing a complaint and do I need to do it in small claims court? What else can I say to them to maybe get them to own up and pay for it without going to court? because I feel like they're holding my car from me till I come in and sign the document pretty much saying that I am paying for all the cost to get the bolt out. When I tried talking to the shop they got very defensive in saying they're not paying for it. I just don't know where to start on how to go about this legally and to get my car fixed.
Consumer Protection Lawyer: Infolawyer, Lawyer replied 2 years ago
If you dont retain a lawyer you go to local clerks office and fill out a civil complaint form with the clerk. To avoid a lawsuit you could send a letter first giving them 7 days to resolve or you will turn to a court action. That may prompt them to settle.
Ask Your Own Consumer Protection Law Question
Customer reply replied 2 years ago
How do I need to draw up the letter to send them? What all needs to be said in it? Does the letter come from me personally or do I have an attorney draw it up?
Consumer Protection Lawyer: Infolawyer, Lawyer replied 2 years ago
Better from a lawyer. It would outline the contract and warranty and demand compliance within seven days. martindale.com and findlaw.com are good resources.
Ask Your Own Consumer Protection Law Question
Was this answer helpful?
Ask Infolawyer Your Own Question
Infolawyer
Infolawyer
Infolawyer, Lawyer
Category: Consumer Protection Law
Satisfied Customers: 61,534
61,534 Satisfied Customers
Experience: Licensed attorney helping individuals and businesses.

Infolawyer is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Mr. Kaplun clearly had an exceptional understanding of the issue and was able to explain it concisely. I would recommend JustAnswer to anyone. Great service that lives up to its promises!

Gary B.Edmond, OK

My Expert was fast and seemed to have the answer to my taser question at the tips of her fingers. Communication was excellent. I left feeling confident in her answer.

EricRedwood City, CA

I am very pleased with JustAnswer as a place to go for divorce or criminal law knowledge and insight.

MichaelWichita, KS

PaulMJD helped me with questions I had regarding an urgent legal matter. His answers were excellent.

Three H.Houston, TX

Anne was extremely helpful. Her information put me in the right direction for action that kept me legal, possible saving me a ton of money in the future. Thank you again, Anne!!

ElaineAtlanta, GA

It worked great. I had the facts and I presented them to my ex-landlord and she folded and returned my deposit. The 50 bucks I spent with you solved my problem.

TonyApopka, FL

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

< Previous | Next >

Meet the Experts:

Infolawyer

Infolawyer

Lawyer

61,534 satisfied customers

Licensed attorney helping individuals and businesses.

Ely

Ely

Counselor at Law

3,422 satisfied customers

Private practice with focus on family, criminal, PI, consumer protection, and business consultation.

Barrister

Barrister

Lawyer

1,607 satisfied customers

Attorney,17 years experience in consumer protection areas

Tina

Tina

Lawyer

1,587 satisfied customers

17 years legal experience including consumer protection law.

P. Simmons

P. Simmons

Lawyer

1,184 satisfied customers

16+ yrs. of legal experience.

LADY LAWYER

LADY LAWYER

Lawyer

748 satisfied customers

Consumer Lawyer

RGMacEsq

RGMacEsq

Lawyer

582 satisfied customers

Licensed Texas General Practice Attorney

< Previous | Next >

Related Consumer Protection Law Questions
My california identification was posted on facebook with
my california identification was posted on facebook with threats and statements that they were in my vehicle removed my wallet and took my money i have printed out all posts can i get a restraining or… read more
Phillips Esq.
Phillips Esq.
Attorney
JD
19,552 satisfied customers
I purchase a vehicle with a invalid VIN number on the
I purchase a vehicle with a invalid VIN number on the dashboard the dealership is no longer in service so could I sue the finance company that finance a car with a invalid VIN number … read more
Phillips Esq.
Phillips Esq.
Attorney
JD
19,552 satisfied customers
My second morgage provider Carrington sey they haven't
my second morgage provider Carrington sey they haven't received my last payment even though i saw mail man take it they wont payment in full of 8000$ witch i don t have and will not call me back what … read more
WiseOwl58
WiseOwl58
JD Honors Graduate
4,106 satisfied customers
What can i do if i bought a used truck from a dealer with no
what can i do if i bought a used truck from a dealer with no warranty and the trucks engine locks up after only 3 days … read more
LegalKnowledge
LegalKnowledge
Juris Doctor
29,806 satisfied customers
My husband and I purchased furniture from a company called
Hi. My husband and I purchased furniture from a company called Ashley Furniture in November of 2016, or so we thought. They had a kiosk in their store that said something to the effect of “apply for f… read more
LegalGems
LegalGems
Juris Doctorate
11,915 satisfied customers
Sears sold me a washer from Samsung that flooded my home
sears sold me a washer from Samsung that flooded my home sears replaced it and that washer flooded my entire downstairs 3 times due to negligence on segdewicks and sears part then washer recalled but … read more
PaulmoJD
PaulmoJD
Attorney At Law
Doctoral Degree
106 satisfied customers
I hope this doesn't seem petty to you... but the more I
i hope this doesn't seem petty to you... but the more I think about what's happened, the more violated I feel and I'm just wondering if you think there is something under the law that I can use to mak… read more
Phillips Esq.
Phillips Esq.
Attorney
JD
19,552 satisfied customers
My legal question is regarding a Home Builder's Limited
Hello, my legal question is regarding a Home Builder's Limited Warranty that covers construction defects. This 10 year limited warranty expired on my home on April 5, 2015. I have recently discovered … read more
Damien Bosco
Damien Bosco
Attorney
Doctoral Degree
4,482 satisfied customers
A TV repair guy has my TV. For 2 months he has said "next
A TV repair guy has my TV. For 2 months he has said "next week". Meanwhile, I find parts available and can be shipped in 4 days. He has refused to give me part… read more
PaulmoJD
PaulmoJD
Attorney At Law
Doctoral Degree
106 satisfied customers
I received a call from a saying that he was the Mgr of the
I received a call from a ***** ***** saying that he was the Mgr of the American Cash Awards to win 7,5 million dollars and a 2018 S Class Mercedes Benz, but I did not enter anything? … read more
RobertJDFL
RobertJDFL
Attorney
Juris Doctorate
5 satisfied customers
My husband purchased a truck a month ago and this week the
My husband purchased a truck a month ago and this week the engine went. We took it to a shop where the engine was pulled and inspected before being replaced and it's obvious the seller was very dishon… read more
LegalKnowledge
LegalKnowledge
Juris Doctor
29,806 satisfied customers
My wife purchased a travel protection policy on April 27 for
My wife purchased a travel protection policy on April 27 for a cruise in November 24,l 2018. She did not realize that our credit card company provides a similar coverage as a benefit to card holders. … read more
WiseOwl58
WiseOwl58
JD Honors Graduate
4,106 satisfied customers
If i only have my permite (which means i can only drive if i
If i only have my permite (which means i can only drive if i have someone over 21 with a license) and i let my friend who has her intermediate (can drive alone with certain restrictions) but she's not… read more
WiseOwl58
WiseOwl58
JD Honors Graduate
4,106 satisfied customers
My husband and I purchased a used RV in Texas (we are in
Hello - my husband and I purchased a used RV in Texas (we are in VA). We received it today and immediately we noticed severe water damage, including mold. We did purchase it as is, but I specifically … read more
Phillips Esq.
Phillips Esq.
Attorney
JD
19,552 satisfied customers
Can Medicare come back to my home health care provider and
Can Medicare come back to my home health care provider and reclaim monies that Medicare has already paid to them on my behalf? … read more
WiseOwl58
WiseOwl58
JD Honors Graduate
4,106 satisfied customers
Pearl - I need some direction. Citibank closed 4 of my
Hi Pearl - I need some direction. Citibank closed 4 of my accounts. They sent letters since January inquiring about information update. Each time I responded by either going to the bank (spoke with Ma… read more
Infolawyer
Infolawyer
Lawyer
61,534 satisfied customers
My question is I was sold a car two years ago and wasn't
Hello my question is I was sold a car two years ago and wasn't told my car was defected until I tried to trade it in. So now what do I do from this point. … read more
PaulmoJD
PaulmoJD
Attorney At Law
Doctoral Degree
106 satisfied customers
I bought a Toyota Camrywhich is still in warrantee. The
Hi, I bought a Toyota Camrywhich is still in warrantee. The stereo system does not perform per the owners manual. I had a Camry same year which was totaled which performed per the manual. Therefor I k… read more
PaulmoJD
PaulmoJD
Attorney At Law
Doctoral Degree
106 satisfied customers

DISCLAIMER: Answers from Experts on JustAnswer are not substitutes for the advice of an attorney. JustAnswer is a public forum and questions and responses are not private or confidential or protected by the attorney-client privilege. The Expert above is not your attorney, and the response above is not legal advice. You should not read this response to propose specific action or address specific circumstances, but only to give you a sense of general principles of law that might affect the situation you describe. Application of these general principles to particular circumstances must be done by a lawyer who has spoken with you in confidence, learned all relevant information, and explored various options. Before acting on these general principles, you should hire a lawyer licensed to practice law in the jurisdiction to which your question pertains.

The responses above are from individual Experts, not JustAnswer. The site and services are provided “as is”. To view the verified credential of an Expert, click on the “Verified” symbol in the Expert’s profile. This site is not for emergency questions which should be directed immediately by telephone or in-person to qualified professionals. Please carefully read the Terms of Service (last updated February 8, 2012).

DISCLAIMER: Answers from Experts on JustAnswer are not substitutes for the advice of an attorney. JustAnswer is a public forum and questions and responses are not private or confidential or protected by the attorney-client privilege. The Expert above is not your attorney, and the response above is not legal advice. You should not read this response to propose specific action or address specific circumstances, but only to give you a sense of general principles of law that might affect the situation you describe. Application of these general principles to particular circumstances must be done by a lawyer who has spoken with you in confidence, learned all relevant information, and explored various options. Before acting on these general principles, you should hire a lawyer licensed to practice law in the jurisdiction to which your question pertains.

The responses above are from individual Experts, not JustAnswer. The site and services are provided “as is”. To view the verified credential of an Expert, click on the “Verified” symbol in the Expert’s profile. This site is not for emergency questions which should be directed immediately by telephone or in-person to qualified professionals. Please carefully read the Terms of Service (last updated February 8, 2012).

Show MoreShow Less

Ask Your Question

x