Consumer Protection Law

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We purchased new furniture that was defective and returned
We purchased new furniture that was defective and returned it. We do not want the furniture now and the merchant is saying the sale was final. It is on the receipt however we did not know this prior t… read more
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We purchased a 2018 Forest River Sierra 305MKOM fifth wheel,
We purchased a 2018 Forest River Sierra 305MKOM fifth wheel, when it was delivered it was damaged I told them then to take it back they said they couldn't do that, but they would send us replacements … read more
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I need an advice, I don't know what else to do. I have purchased
I need an advice, I don't know what else to do. I have purchased furniture, which was delivered to me damaged. Company has assured me that they will exchange it for the new one. After that, they had s… read more
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My question is about a claim for damages and lost items from a moving company. The claim was filed with the mover. They made an offer to pay for the lost items. But they ONLY made an offer to settle t… read more
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We hired an insured painting company to paint the interior
We hired an insured painting company to paint the interior of our home. He used our kitchen sink to rinse out his gritty rags and scratched up our brand new (of which he was aware) brushed stainless, … read more
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We live in Michigan, USA. We purchased a bedroom set from
We live in Michigan, USA. We purchased a bedroom set from Cymax, a Canadian company in British Columbia. The bedroom set included a bed frame, two nightstands, and a dresser. When the furniture was de… read more
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My Mother In Law (age 81) purchased a new table and chairs.
My Mother In Law (age 81) purchased a new table and chairs. When the items were delivered they set the table up as requested, placing one damaged chair against the wall. Since the chair was behind the… read more
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I BOUGHT A NEW "LIVING ROOM SET" + A $200.00 5 YEAR WARRANTY
I BOUGHT A NEW "LIVING ROOM SET" + A $200.00 5 YEAR WARRANTY ON THE LEATHER, 5/14/11. THE CO. DELIVERED 2 DAMAGED PIECES, COFFEE TABLE AND SOFA. ATER AN INSPECTION, BOTH PIECES WERE TO BE REPLACED IN … read more
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I purchased a sectional sofa from Ashley Furniture in
I purchased a sectional sofa from Ashley Furniture in Pflugerville, Texas, but the sofa they delivered would not operate without causing significant damage to the furniture. They picked up the furnitu… read more
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We bought a bedroom suite from Ashley Furniture. Their policy
We bought a bedroom suite from Ashley Furniture. Their policy is no refund only exchange or store credit within 7 days of delivery date. The furniture was delivered at 8:00pm on Wednesday and today is… read more
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in the process of delivering my new refrigerator the floor
in the process of delivering my new refrigerator the floor was damaged. The company said they would have it repaired and have sent two people to look at the damage. The floor has to be replaced entire… read more
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I recently relocated from Singapore to Houston, Tx. My household
I recently relocated from Singapore to Houston, Tx. My household goods were packed out very nicely in Singapore and crated in a plywood box. The shipping company in New York that received the shipment… read more
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I purchased a dining room set from a local furniture store.
I purchased a dining room set from a local furniture store. It took over 1 month to be delivered after I was told it would only take 2 weeks. When it did arrive after a month two of the chairs were mi… read more
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Hi, I purchased a bedroom set from Serranos furniture in Handford
Hi, I purchased a bedroom set from Serranos furniture in Handford ca. They also let me open credit with them for the first time. They had me give them a $257.00 dollar down payment. The furniture was … read more
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A vendor of online furniture from Massachuetts delivered a
A vendor of online furniture from Massachuetts delivered a bedroom set I ordered for $2428,00 but the headboard and drawers were damaged. All this was duly noted and they agreed to replace the parts. … read more
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Hello, I purchased some furniture late last year. Once it
Hello, I purchased some furniture late last year. Once it was delivered, I noticed a gouge in my wood floor from a product defect during delivery. I notified the store manager who said the delivery se… read more
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I had bought furniture from a store in Michigan for ...
I had bought furniture from a store in Michigan for delivery to Tennessee. I have faced tremendous harassment in getting the furniture delivered. First it was delivered more than a month later than or… read more
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DISCLAIMER: Answers from Experts on JustAnswer are not substitutes for the advice of an attorney. JustAnswer is a public forum and questions and responses are not private or confidential or protected by the attorney-client privilege. The Expert above is not your attorney, and the response above is not legal advice. You should not read this response to propose specific action or address specific circumstances, but only to give you a sense of general principles of law that might affect the situation you describe. Application of these general principles to particular circumstances must be done by a lawyer who has spoken with you in confidence, learned all relevant information, and explored various options. Before acting on these general principles, you should hire a lawyer licensed to practice law in the jurisdiction to which your question pertains.

The responses above are from individual Experts, not JustAnswer. The site and services are provided “as is”. To view the verified credential of an Expert, click on the “Verified” symbol in the Expert’s profile. This site is not for emergency questions which should be directed immediately by telephone or in-person to qualified professionals. Please carefully read the Terms of Service (last updated February 8, 2012).

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