Consumer Protection Law

Consumer Protection Law Questions? Ask a Lawyer Now.

Ask a Lawyer,
Get an Answer ASAP!

Consumer Protection Law
This answer was rated:

what rights do consumers have when receiving items unassembled

without any prior knowledge that...
what rights do consumers have when receiving items unassembled without any prior knowledge that the items would be received that way?
Show More
Show Less
Ask Your Own Consumer Protection Law Question
Answered in 12 minutes by:
11/15/2013
Andrea, Esq.
Andrea, Esq., Lawyer
Category: Consumer Protection Law
Satisfied Customers: 12,554
Experience: 25 yrs. of experience in employment law, real estate and business law, family law, criminal defense and immigration.
Verified

Hi, my name is XXXXX XXXXX I will do my very best to help,

 

 

Please be kind enough to number your answers to correspond with the questions, Thank you,

 

 

1. Did you order the chairs from a mail order catalogue, or internet ?

 

2. What is the name of the company from which you ordered the chairs ?

 

3. If so, were there pictures of the chairs and how were the chairs described ?

 

4. There was nothing to indicate that the chairs would arrive unassembled ?

 

5. How were the chairs described

 

 

Ask Your Own Consumer Protection Law Question
Customer reply replied 4 years ago
I ordered the chairs from Joss & Main on the internet
The chairs were pictured and materials and dimensions were described
No indication that the chairs would be unassembled

Please let me know if I will be charged more than $38
Customer reply replied 4 years ago
still waiting for reply to my answer---I thought I would get an answer in 15 minutes

Thank you for your reply,

 

We do not have access to customer's accounts, but charged only for the amount he authorized and it does not cost you anything additional to leave a positive rating for me.

 

You asked,

 

"what rights do consumers have when receiving items unassembled without any prior knowledge that the items would be received that way?"

 

 

Answer

 

There is no specific law or Statute that addresses the exact issue of merchandise delivered unassembled to the consumer. This issue would be governed by false and deceptive advertising and false and deceptive business practices. A failure to disclose a material fact to a consumer is just as deceptive as making a false statement or misrepresenting merchandise in their description.

 

If Joss & Main did not disclose that the chairs would be delivered unassembled, then they failed to disclose a material fact about the chairs and how you would be receiving the chairs and that you would have to assemble them. They are in violation of the Massachusetts Unfair and Deceptive Trade Practices Act. Where a merchant's engages in deceptive advertising such as showing the chairs in photographs as fully assembled, it does not matter whether or not the merchant has a return policy or not; They will have to take them back if you do not want them.

 

If you want to return the chairs, inform Joss & Main by Certified letter, Return Receipt Requested. If they refuse to accept the return of the chairs, you should report them and file a formal Complaint against them with the Federal Trade Commission ("FTC"). They are the Federal agency that acts as the consumers' "watchdog" and they have the power and authority to investigate ad prosecute them. You can file your formal Complaint on their Official website,

 

http://www.ftc.gov/



You should also file a formal Complaint with the Massachusetts Attorney General,

 

http://www.mass.gov/ago/

 

The Attorney General also has the power and authority to investigate, prosecute, and fine them, but more importantly, the Office of the Attorney General can prevent them from doing any business with Massachusetts residents,

 

 

Please be kind enough to rate Excellent Service" so that I receive credit for assisting you, it will not cost you anything additional to leave a positive rating, and that is the only way I can receive credit, Thank you for understanding,

 

If you receive a Customer Satisfaction Survey from JustAnswer, Please rate a 10 as it gives me a greater opportunity to assist other customers on this website and is greatly appreciated,

 

 

Thank you for allowing me the opportunity to assist you,

 

ANDREA

 

 

 

 

 

Andrea, Esq.
Andrea, Esq., Lawyer
Category: Consumer Protection Law
Satisfied Customers: 12,554
Experience: 25 yrs. of experience in employment law, real estate and business law, family law, criminal defense and immigration.
Verified
Andrea, Esq. and 87 other Consumer Protection Law Specialists are ready to help you
Ask your own question now
Ask Andrea, Esq. Your Own Question
Andrea, Esq.
Andrea, Esq.
Andrea, Esq., Lawyer
Category: Consumer Protection Law
Satisfied Customers: 12,554
12,554 Satisfied Customers
Experience: 25 yrs. of experience in employment law, real estate and business law, family law, criminal defense and immigration.

Andrea, Esq. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Mr. Kaplun clearly had an exceptional understanding of the issue and was able to explain it concisely. I would recommend JustAnswer to anyone. Great service that lives up to its promises!

Gary B.Edmond, OK

My Expert was fast and seemed to have the answer to my taser question at the tips of her fingers. Communication was excellent. I left feeling confident in her answer.

EricRedwood City, CA

I am very pleased with JustAnswer as a place to go for divorce or criminal law knowledge and insight.

MichaelWichita, KS

PaulMJD helped me with questions I had regarding an urgent legal matter. His answers were excellent.

Three H.Houston, TX

Anne was extremely helpful. Her information put me in the right direction for action that kept me legal, possible saving me a ton of money in the future. Thank you again, Anne!!

ElaineAtlanta, GA

It worked great. I had the facts and I presented them to my ex-landlord and she folded and returned my deposit. The 50 bucks I spent with you solved my problem.

TonyApopka, FL

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

< Previous | Next >

Meet the Experts:

Infolawyer

Infolawyer

Lawyer

6,930 satisfied customers

Licensed attorney helping individuals and businesses.

Ely

Ely

Counselor at Law

3,422 satisfied customers

Private practice with focus on family, criminal, PI, consumer protection, and business consultation.

Barrister

Barrister

Lawyer

1,607 satisfied customers

Attorney,17 years experience in consumer protection areas

Tina

Tina

Lawyer

1,587 satisfied customers

17 years legal experience including consumer protection law.

P. Simmons

P. Simmons

Lawyer

1,184 satisfied customers

16+ yrs. of legal experience.

LADY LAWYER

LADY LAWYER

Lawyer

748 satisfied customers

Consumer Lawyer

RGMacEsq

RGMacEsq

Lawyer

582 satisfied customers

Licensed Texas General Practice Attorney

< Previous | Next >

Related Consumer Protection Law Questions
I have a cosmetic company charging my bank account $100 per
I have a cosmetic company charging my bank account $100 per month and I don't know how they got into my bank account. My wife and I are retired and on a fixed income and I can't get them to stop or gi… read more
Attyadvisor
Attyadvisor
Doctoral Degree
7,180 satisfied customers
I was deceived into verbally agreeing to a car repair
i was deceived into verbally agreeing to a car repair contract. the company in question sent me a mailer with HONDA logo and the appearance of official Honda business stating my warranty was expiring … read more
Gerald, Esq
Gerald, Esq
Juris Doctor
3,553 satisfied customers
Bornstein and weiss called me and I see they are notorious.
Bornstein and weiss called me and I see they are notorious. … read more
Zoey, JD
Zoey, JD
Doctoral Degree
181 satisfied customers
I get a note saying that code I enter from itune gift card
I get a note saying that code I enter from itune gift card is a false # … read more
Zoey, JD
Zoey, JD
Doctoral Degree
181 satisfied customers
I need some direction......... I bought a car from Duarte
I need some direction......... I bought a car from Duarte Nissan on October 9, 2017. As of today they still have not found financing for me, I was under the impression that I had financing when I drov… read more
LegalGems
LegalGems
Juris Doctorate
10,728 satisfied customers
I'm interested in checking my free annual credit report on
I'm interested in checking my free annual credit report on line. There seems to be to many options out there. Is there a particular site out there that you know of that wouldn't compromise my personal… read more
Zoey, JD
Zoey, JD
Doctoral Degree
181 satisfied customers
I, and apparently many many others, are having big problems
I, and apparently many many others, are having big problems with the new AOL Desktop Gold. Is there any legal recourse or class action suit being planned? … read more
Attyadvisor
Attyadvisor
Doctoral Degree
7,180 satisfied customers
UGI fixed a gas leak in front of my driveway. Two months
UGI fixed a gas leak in front of my driveway. Two months later Roto Roter came to unclog my drain. After trying to use the psi truck with a hose with a camera. They told me UGI probably caused the pro… read more
Attyadvisor
Attyadvisor
Doctoral Degree
7,180 satisfied customers
I recently tried to activate service with Verizon wireless
I recently tried to activate service with Verizon wireless without a hard credit inquiry but was met with horrible customer service and told that it couldn't be done. I wrote an email to Verizon regar… read more
PaulmoJD
PaulmoJD
Attorney At Law
Doctoral Degree
106 satisfied customers
American Sweepstakes Network claims that I have won 2nd
American Sweepstakes Network claims that I have won 2nd prize and they have not been able to notify me of my winnings. I spoke to a CFO for the company and he state that I am a winner and I need to pa… read more
LegalKnowledge
LegalKnowledge
Juris Doctor
28,198 satisfied customers
In Idaho, can we cancel a home health device that was sold
In Idaho, can we cancel a home health device that was sold to us in our home last Friday? … read more
LegalGems
LegalGems
Juris Doctorate
10,728 satisfied customers
I purchased a refrigerator a few years ago, it has been
I purchased a refrigerator a few years ago, it has been repaired multiple times and is still under warranty. Every time it takes a month for them to fix it. A month ago I had to get it fixed again, it… read more
Attyadvisor
Attyadvisor
Doctoral Degree
7,180 satisfied customers
I was contacted by Signature Luxury Properties for, to sell
I was contacted by Signature Luxury Properties for … read more
LegalGems
LegalGems
Juris Doctorate
10,728 satisfied customers
Sorry, I am looking for a CPA, I need some information on
I need some information on Sweepstakes tickets and when I am supposed to send in the ID voucher that was sent to me. … read more
Ray
Ray
Lawyer
Doctoral Degree
30,914 satisfied customers
If have a service that I perform online that I am recruiting
If have a service that I perform online that I am recruiting salespeople to sell. Is it illegal to offer some sort of incentive for those salespeople that is similar to network marketing? ie. if Georg… read more
RGMacEsq
RGMacEsq
Lawyer
Doctoral Degree
582 satisfied customers
We used a Russian mover to come from Phila. To Myrtle Beach.
We used a Russian mover to come from Phila. To Myrtle Beach . We had a 1 bedroom condo with partially finished basement. The mover,, Exclusive Van Lines DOT#2726214 gave us an estimate based on pictur… read more
Michael Bradley
Michael Bradley
JD
1,193 satisfied customers
The FTC's 3-day cooling off period Rule applies to courses
quot;The FTC's 3-day cooling off period Rule applies to courses of instruction or training." I found this statement in an FTC article explaining the cooling off period. It was an exception to an item … read more
PaulmoJD
PaulmoJD
Attorney At Law
Doctoral Degree
106 satisfied customers
I need a police report for the FTC and the police gave me a
I need a police report for the FTC and the police gave me a number but won't let me tell them what it is for. Where can I go? … read more
Phillips Esq.
Phillips Esq.
Attorney
Juris Doctor
18,406 satisfied customers

DISCLAIMER: Answers from Experts on JustAnswer are not substitutes for the advice of an attorney. JustAnswer is a public forum and questions and responses are not private or confidential or protected by the attorney-client privilege. The Expert above is not your attorney, and the response above is not legal advice. You should not read this response to propose specific action or address specific circumstances, but only to give you a sense of general principles of law that might affect the situation you describe. Application of these general principles to particular circumstances must be done by a lawyer who has spoken with you in confidence, learned all relevant information, and explored various options. Before acting on these general principles, you should hire a lawyer licensed to practice law in the jurisdiction to which your question pertains.

The responses above are from individual Experts, not JustAnswer. The site and services are provided “as is”. To view the verified credential of an Expert, click on the “Verified” symbol in the Expert’s profile. This site is not for emergency questions which should be directed immediately by telephone or in-person to qualified professionals. Please carefully read the Terms of Service (last updated February 8, 2012).

DISCLAIMER: Answers from Experts on JustAnswer are not substitutes for the advice of an attorney. JustAnswer is a public forum and questions and responses are not private or confidential or protected by the attorney-client privilege. The Expert above is not your attorney, and the response above is not legal advice. You should not read this response to propose specific action or address specific circumstances, but only to give you a sense of general principles of law that might affect the situation you describe. Application of these general principles to particular circumstances must be done by a lawyer who has spoken with you in confidence, learned all relevant information, and explored various options. Before acting on these general principles, you should hire a lawyer licensed to practice law in the jurisdiction to which your question pertains.

The responses above are from individual Experts, not JustAnswer. The site and services are provided “as is”. To view the verified credential of an Expert, click on the “Verified” symbol in the Expert’s profile. This site is not for emergency questions which should be directed immediately by telephone or in-person to qualified professionals. Please carefully read the Terms of Service (last updated February 8, 2012).

Show MoreShow Less

Ask Your Question

x