Thank you for your question. I look forward to working with you to provide you the information you are seeking.
Yes, they have an F rating with the Better Business Bureau. See: Smart Shoppers BBB
. Yes, there are numerous complaints about them being a scam. See: Scambook
and Ripoff Report
You need to send them a letter telling them effective immediately they must terminate your service. You need to send the collection agency a letter telling them you dispute the debt under the Fair Credit Reporting Act and the Fair Debt Collection Practices Act and to cease and desist all communications. You need to tell the company you will file a complaint with the Attorney General's Consumer Protection Unit as well. They do not have a history of suing anyone over this scam, they just call and bully and threaten them. If this is on your credit card, you need to cancel your credit card account they have so they cannot charge you any more money.
I truly aim to please you as a customer, but please keep in mind that I do not know what you already know or don't know, or with what you need help, unless you tell me. Please consider that I am answering the question or question that is posed in your posting based upon my reading of your post and sometimes misunderstandings can occur. If I did not answer the question you thought you were asking, please respond with the specific question you wanted answered.
Kindly remember the ONLY WAY experts receive any credit at all for spending time with customers is if you click on OK, GOOD or EXCELLENT SERVICE even though you have made a deposit or are a subscription customer. YOU MUST COMPLETE THE RATING FOR THE EXPERT TO RECEIVE ANY CREDIT, if not the site keeps your money on deposit.
Also remember, sometimes the law does not support what we want it to support, but that is not the fault of the person answering the question, so please be courteous.