Consumer Protection Law

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Consumer Protection Law
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I have purchased internet based access to see Inidian TV channel

I have purchased internet based...
I have purchased internet based access to see Inidian TV channel from a provider called YuppTv, which will allow me to see some indXXXXX XXXXXnel through an app installed in TVs and blurays connected to internet. initially they were charging $39.99 for accessing indian TV channels for one device. then i have ordered another device. they charged $20 as one time charge and $2.99 for monthly payment. i used both devices for 4 months. suddenly they removed one device from my list without informing me. also they are charging for two devices even after they removed one from my profile. i have asked why they are charging for two when i have only one device in my list of access. they didnt get me any proper answer. also i asked for the receipt/bill for the amount that i am paying for. but they didnt give me receipt. can i sue this bussiness. is it against my rights?
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Answered in 5 minutes by:
8/18/2013
Infolawyer
Infolawyer, Lawyer
Category: Consumer Protection Law
Satisfied Customers: 58,056
Experience: Licensed attorney helping individuals and businesses.
Verified

INFOLAWYER :

Hello and thank you for the question.

INFOLAWYER :

You may pursue a claim on theory of breach of contract, fraud, misrepresentation and unjust enrichment.

INFOLAWYER :

This can be handled through local court but as a consumer you have other options

INFOLAWYER :

Those include demanding compensation from management, filing a complaint with the BBB and the state attorney general office.

Customer:

what are the documents i need to get through this.

INFOLAWYER :

those options are more utilized.

Customer:

is there person/lawyer that i can approach for this?

INFOLAWYER :

If you have a contract for services, e-mails or other contact with their representatives for evidence. The agencies will have you fill out a complaint online or in local office

INFOLAWYER :

You may involve a local consumer protection lawyer

INFOLAWYER :

locally you may find one using martindale.com

INFOLAWYER :

but you can save on lawyer fees and lodge the complaint personally

INFOLAWYER :

Is that clear?

INFOLAWYER :

awaiting your reply

Customer:

can i sue them and get some money out of it? if so can i use a local lawyer for me to represent. because i am

Customer:

new to this law suit etc

Customer:

not familier with law offices and court formalities

INFOLAWYER :

In court, you appear and fill out a summons and complaint

INFOLAWYER :

the clerk would help you

INFOLAWYER :

and this begins a lawsuit against the company

INFOLAWYER :

you fill in names, what happened, and the clerk will schedule a hearing

INFOLAWYER :

the BBB is another option

Customer:

what is BBB

Customer:

also i am not good at english

Customer:

which is the court near to my place . my zip code s 95126

INFOLAWYER :

You can hire a lawyer to help but the court clerk will often provide a translator

INFOLAWYER :

https://www.bbb.org/consumer-complaints/file-a-complaint/get-started

INFOLAWYER :

that is a link for a BBB complaint

INFOLAWYER :

I would suggest that over a lawsuit

INFOLAWYER :

a lawsuit is more effective if you have at least $1000 in losses

INFOLAWYER :

here it is a consumer complaint

INFOLAWYER :

and you can fill out a complaint with the BBB and I gave you a link above

Customer:

ok cool..

INFOLAWYER :

Good luck

INFOLAWYER :

Have a nice sunday

Customer:

i have less than $200 loss

INFOLAWYER :

Please click on an excellent rating for the answer

INFOLAWYER :

suing doesnt make sense over that amount

INFOLAWYER :

the agency complaints I mentioned would be better

Customer:

then what you mean $1000?

Customer:

i dont understand about that part

Customer:

"



10:36 PM



a lawsuit is more effective if you have at least $1000 in losses



"

INFOLAWYER :

I meant if you had a loss of more than $1000, suing makes sense

INFOLAWYER :

here your loss is under $200

Customer:

ok

INFOLAWYER :

so a lawsuit is not a good use of time

Customer:

so you dont suggest the sue

INFOLAWYER :

correct

INFOLAWYER :

I suggest a BBB complaint

INFOLAWYER :

and I gave you a link for that

Customer:

how much i can benefit from this

INFOLAWYER :

and negotiating with management again

Customer:

can i get any money if i win

INFOLAWYER :

The $200 you mentioned at best

Customer:

ok, what happen to my illness due this

INFOLAWYER :

If so you can show that you may be able to recover additional damages

INFOLAWYER :

and then you would turn to a court action

INFOLAWYER :

and a lawyer to work for you on commission

INFOLAWYER :

to prove those damages

Customer:

ohh

Customer:

ok

INFOLAWYER :

martindale.com is a good resource for that

INFOLAWYER :

I wish you the best.

Customer:

let me try with BBB

INFOLAWYER :

and a pleasant day

Customer:

and go for the martindale

Customer:

thanks much

INFOLAWYER :

very welcome

Customer:

one more question

INFOLAWYER :

I agree with that plan

INFOLAWYER :

sure

Customer:

all this is based on California law

Customer:

am i right

INFOLAWYER :

Yes

Customer:

cool

Customer:

thanks

INFOLAWYER :

Good luck

INFOLAWYER :

Please click on an excellent rating

INFOLAWYER :

for the answer.

Infolawyer
Infolawyer, Lawyer
Category: Consumer Protection Law
Satisfied Customers: 58,056
Experience: Licensed attorney helping individuals and businesses.
Verified
Infolawyer and 87 other Consumer Protection Law Specialists are ready to help you
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Infolawyer
Infolawyer
Infolawyer, Lawyer
Category: Consumer Protection Law
Satisfied Customers: 58,056
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Experience: Licensed attorney helping individuals and businesses.

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The responses above are from individual Experts, not JustAnswer. The site and services are provided “as is”. To view the verified credential of an Expert, click on the “Verified” symbol in the Expert’s profile. This site is not for emergency questions which should be directed immediately by telephone or in-person to qualified professionals. Please carefully read the Terms of Service (last updated February 8, 2012).

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