Consumer Protection Law
Consumer Protection Law Questions? Ask a Lawyer Now.
Make the demand once more to the dealership for the rust to be repaired as it is covered under warranty regardless of what the service manager said. If the dealership refuses to fix it, you can contact the manufacture for redress. You need to ask to be directed to the manufacturer's customer service department. I am confident that the issue would be resolved to your satisfaction.
So rust is covered under the warranty based on what is written on their website? Response 1: Yes. I'm not sure how to approach the service manager again when has told me they cannot doing anything because it is not causing the powered seats to not work and that "it happens". Any advice on how to re approach? Response 2: Direct the service manager to the statement on their web site and the warranty and make another request for the rust to be fixed. Let the manager know that you would escalate the issue to the manufacturer if they still refuse to fix the rust. However, before pointing to a statement on their web site, make sure to do a screenprint of the web page because they can change the statement and deny that they ever made it and that you misunderstood. So, do a screenprint first or print the web page and keep it for your records before contacting them again. When they say they build all Cadillacs to be rust and corrosion resistant, should that include anything and everything in the car? Response 3: Yes. I would take them at their own words.
If I have exhausted all possible actions can I proceed with legal actions? Response: Yes, you can. You can file lawsuit against the dealership and the manufacture for unfair and deceptive act and practice for refusing to perform work covered under their warranty. You may consider retaining the services of a local consumer Attorney to assist you with your case. Most consumer Attorneys work on contingent fee basis and would not ask for upfront fees unless they win the case for you. Even then, you may not have to pay out of pocket as most Courts do award Attorney fees to prevailing consumers.
You can use the following sites to find local consumer Attorneys:
naca.net lawyers.com justia.com