How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Law Educator, Esq. Your Own Question
Law Educator, Esq.
Law Educator, Esq., Lawyer
Category: Consumer Protection Law
Satisfied Customers: 116792
Experience:  Attorney experienced in commercial litigation.
Type Your Consumer Protection Law Question Here...
Law Educator, Esq. is online now
A new question is answered every 9 seconds

I bought an extended warranty with my last auto purchase of

This answer was rated:

I bought an extended warranty with my last auto purchase of a used vehicle, had a problem with the A/C called the dealer who I purchased vehicle from and they said they could not get me in so I took it to another local dealer. When this dealer called on the warranty they were told the vehicle had to be seen at the dealer that the contract was purchased from since it was within a 40 mile radius of my home. I was never told about this at the time of purchase. What options do I have?
Thank you for your question. I look forward to working with you to provide you the information you are seeking.

First step is you have to actually read the warranty. It makes little sense that a warranty would have such a restriction, since a vehicle can break down anywhere and need service that is covered by the warranty.

Second, under the Manguson Moss Warranty Act (federal law) the state attorney general consumer protection unit is the first step in a warranty claim dispute and you would file a complaint with them to ask them to help mediate a resolution of your warranty claim.

Finally, if the attorney general cannot resolve your dispute, your next step is you will have to file suit for breach of contract (warranty) in the small claims court to seek to get coverage for the repairs needed that are covered under the terms of your warranty, which you can do without an attorney. Most times the warranty company will not let it get to this point because it will cost them more to defend your suit than it will to just pay the claim.

I truly aim to please you as a customer, but please keep in mind that I do not know what you already know or don't know, or with what you need help, unless you tell me. Please consider that I am answering the question or question that is posed in your posting based upon my reading of your post and sometimes misunderstandings can occur. If I did not answer the question you thought you were asking, please respond with the specific question you wanted answered.

Kindly remember the ONLY WAY experts receive any credit at all for spending time with customers is if you click on OK, GOOD or EXCELLENT SERVICE even though you have made a deposit or are a subscription customer. YOU MUST COMPLETE THE RATING FOR THE EXPERT TO RECEIVE ANY CREDIT, if not the site keeps your money on deposit.

Also remember, sometimes the law does not support what we want it to support, but that is not the fault of the person answering the question, so please be courteous.

Law Educator, Esq. and 4 other Consumer Protection Law Specialists are ready to help you