Consumer Protection Law

Consumer Protection Law Questions? Ask a Lawyer Now.

Ask a Lawyer,
Get an Answer ASAP!

Consumer Protection Law
This answer was rated:

Dear Sir/Madam, By Learning that a person is a victim of a

Dear Sir/Madam, By Learning that a...
Dear Sir/Madam,
By Learning that a person is a victim of a Safe Deposit locker theft at Chase Bank through word of mouth we went couple of days later (May 18th, 2013)to check on our contents in our Safe Deposit locker.
Our bank is Chase Bank located atXXXXX Ste# XXXXX Dublin, CA 94568.
My wife went inside while I was waiting with kids to check on our box, she frantically called me to tell that we are victims of robbery as well.
I went inside and contacted the manager who took us to a room and told us that those things won't happen as you and us only have keys. But when asked about other person we heard about, she said , yes there was a previous report and that proved to be illegitimate! (Later when we called friends to call friends and finally inquired with the other victim the case was pretty much ongoing and not dismissed by any means as illegitimate). So we learned the other victim is also from the same bank!!.
She said she will start legal procedure within the bank and told us to contact local police and file a report. We promptly called local police and two cops have come in to file the report and took me and my wife to separate rooms.
Cop who questioned my wife was little aggressive and kind of interrogated her right there instead of just filing a report, by repeatedly telling her to take back the case asking her to call it as a bad call because she already was kind of passed out with the news of our life time savings were robbed and was obviously little nervous.
But our life time savings , priceless jewelry from our parents/ancestors is stolen from the so called "Safe box" and she was adamant enough till I came out from my inquiry/report filing with other cop and called me and told me about what the other cop was trying to do, then I immediately explained to the cop that we are not going to take back the report and are going to fight for our property loss. They have finally gave us the report number.
Later on Monday , May18th 2013 we went back to bank and opened a claim through executive office line (Phone number) that they have provided to us. Both police and Bank have asked for Itemized list and we have provided the list and approximate prices to them as of today May 20th 2013.
After reading through various news , blogs and previous reports we are clue less as to how we can recover our property and how the crooks will be caught. Can you please suggest what our actions should be?
We have no insurance with the bank on the safety deposit box, not sure if the home insurance will cover any thing at all as it did not happen at home!, we have few pictures of my wife/kids wearing various jewelry.
So what should we do, your invaluable advise will be greatly appreciated.

Thank you,
_Raj
Show More
Show Less
Ask Your Own Consumer Protection Law Question
Answered in 25 minutes by:
5/22/2013
Legalease
Legalease, Lawyer
Category: Consumer Protection Law
Satisfied Customers: 16,388
Experience: 13 years experience in Consumer Protection law, in particular construction law and auto repo law
Verified

Hello there

-

The only possible explanation for this theft is that there is a dishonest employee working at the bank (it would be very difficult for a member of the general public to get into the box because of the security procedures to even get into the room where the safe deposit boxes are kept). Because of this, the bank and the police will need some time to investigate the matter to see if they can determine who the dishonest employee is. If the bank is unable to make that determination, then you should be prepared for the bank to refuse to pay the claim to you and to turn around and make accusations at you and your wife again just as the police did in your first interview. Because of the secure nature of these boxes, the only way the bank will permit any recovery is if they are able to find a thief in their employees and if they are unable to do so after a reasonable length of time and you then are getting no further information, then I strongly suggest that you contact a local attorney who can prepare and file a lawsuit against the bank for the loss or theft of your property. Legally, if the property was in their possession and now it is gone then the bank is negligent and a court will most likely make them pay for the claim unless they have some hard evidence that either you or your wife were involved (I am not saying that you are -- I am saying that the bank is going to get more and more aggressive in their accusations against you and your wife if they are unable to locate a thief in their own employees in a reasonable amount of time). You need a lawyer who specializes in insurance property claims (that way you can look into a claim with your house insurance as well as the banks insurance). A very good part of a claim in your case will be the fact that this happened to someone else recently and if you have their contact information then your lawyer may even be able to bring claims against the bank for the both of you together (and possibly find even more people who have had the same thing happen to them). Here is a link to the lawyer referral service in your county -- they can give you several names of lawyers to speak with and you can then choose one that you are the most comfortable with for this case -- http://www.getareferral.com/Alameda_County_Lawyers.cfm

-

Please let me know if you have further questions.

-

Please press the 3rd, 4th or 5th smile face below so I will be paid for my time. I am paid NOTHING unless you press a positive rating below so I DO appreciate it! Pressing the 3rd, 4th or 5th smile face below will NOT cost you any additional money -- it simply acts as a trigger to Just Answer to pay me for my time. Bonuses are always appreciated and after you press a positive rating below a bonus box will appear for your consideration ! THANK YOU VERY MUCH !!

Legalease
Legalease, Lawyer
Category: Consumer Protection Law
Satisfied Customers: 16,388
Experience: 13 years experience in Consumer Protection law, in particular construction law and auto repo law
Verified
Legalease and 87 other Consumer Protection Law Specialists are ready to help you
Ask your own question now
Customer reply replied 4 years ago

Hi Madam Leagalease,


 


Thank you for your response.


 


The case now went to detectives and they called me and my wife and held a preliminary interview and they have asked same questions as were asked by the police but in a much polite and elegant manner.


We do not have any updates on the case yet after that.


We have learned that the other victim when returned the call from detectives received an answer saying that they would call them in a week or so.


At this point of time, do you want us to proceed and approach the insurance based attorney from your suggested link or wait for a preliminary response from Bank/Detectives?


Some friends are also suggesting to hire a private detective?


 


Your thoughts would be greatly appreciated.


 


Thank you,


_RK

Hello again RK -

-

We do not represent customers in an offline capacity - it is against the rules of the website and not a personal decision. The link I gave to you above for the Alameda County attorney referral service is for you to contact an attorney in your local area -- you have to go to their website and call them and ask for a referral to an attorney who handles such banking matters.

-

At this point you may want to wait a few weeks to see if the detectives get back to you or the other people who had the same problem -- if there is a dishonest employee, then it will take them a while to catch that person (it will not happen overnight). If you do not hear from the detectives after a few weeks then you should contact a local attorney through the website I referred you to in order to take up a claim against the bank.

-

MARY

Ask Your Own Consumer Protection Law Question
Ask Legalease Your Own Question
Legalease
Legalease
Legalease, Lawyer
Category: Consumer Protection Law
Satisfied Customers: 16,388
16,388 Satisfied Customers
Experience: 13 years experience in Consumer Protection law, in particular construction law and auto repo law

Legalease is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Mr. Kaplun clearly had an exceptional understanding of the issue and was able to explain it concisely. I would recommend JustAnswer to anyone. Great service that lives up to its promises!

Gary B.Edmond, OK

My Expert was fast and seemed to have the answer to my taser question at the tips of her fingers. Communication was excellent. I left feeling confident in her answer.

EricRedwood City, CA

I am very pleased with JustAnswer as a place to go for divorce or criminal law knowledge and insight.

MichaelWichita, KS

PaulMJD helped me with questions I had regarding an urgent legal matter. His answers were excellent.

Three H.Houston, TX

Anne was extremely helpful. Her information put me in the right direction for action that kept me legal, possible saving me a ton of money in the future. Thank you again, Anne!!

ElaineAtlanta, GA

It worked great. I had the facts and I presented them to my ex-landlord and she folded and returned my deposit. The 50 bucks I spent with you solved my problem.

TonyApopka, FL

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

< Previous | Next >

Meet the Experts:

Infolawyer

Infolawyer

Lawyer

6,930 satisfied customers

Licensed attorney helping individuals and businesses.

Ely

Ely

Counselor at Law

3,422 satisfied customers

Private practice with focus on family, criminal, PI, consumer protection, and business consultation.

Barrister

Barrister

Lawyer

1,607 satisfied customers

Attorney,17 years experience in consumer protection areas

Tina

Tina

Lawyer

1,587 satisfied customers

17 years legal experience including consumer protection law.

P. Simmons

P. Simmons

Lawyer

1,184 satisfied customers

16+ yrs. of legal experience.

LADY LAWYER

LADY LAWYER

Lawyer

748 satisfied customers

Consumer Lawyer

RGMacEsq

RGMacEsq

Lawyer

582 satisfied customers

Licensed Texas General Practice Attorney

< Previous | Next >

Related Consumer Protection Law Questions
I have to file a notice of dispute with an online video game
I have to file a notice of dispute with an online video game I play. The game has been VERY expensive and their rules have been subverted by other members, resulting in the release of my families name… read more
Asad Rahman
Asad Rahman
Attorney
J.D.
2,303 satisfied customers
Is there legal ramification for a legitimate company (a
Is there legal ramification for a legitimate company (a large one) that will not stop relentless email spamming without an unsubscribe button or means to get off the spam list? I've asked 5-6x and the… read more
Lori
Lori
Juris Doctor
318 satisfied customers
I have been looking for the same information about the
HI , I have been looking for the same information about the united/DTC INS PREM that my father has on his bank statement and can not find any thing about … read more
Zoey, JD
Zoey, JD
Doctoral Degree
181 satisfied customers
My name victor Assouline I was charged $ 50.90 and $2 on the
My name victor Assouline I was charged $ 50.90 and $2 on the 12/27/2017 for a ride I never did . I was all this at the hospital where my wife was having chimio … read more
Zoey, JD
Zoey, JD
Doctoral Degree
181 satisfied customers
I have been contacted by American dream sweepstake that I've
I have been contacted by American dream sweepstake that I've won 1.3 million dollars. How do I find one … read more
LawGuy
LawGuy
Juris Doctor
123 satisfied customers
Could you answer or send me websites which answers this: we
Could you answer or send me websites which answers this: we are arranging a private 10 day packaged tour as a group of 15 people, with a travel-tour company. Our group leader collects money and then p… read more
LegalGems
LegalGems
Juris Doctorate
10,728 satisfied customers
A mechanic determined my transmission needed replaced in my
A mechanic determined my transmission needed replaced in my 97 Ford F-150. He said he couls find me a used one or a remanufactured one. I told him to find a used one. He did and it was no good, the an… read more
Dwayne B.
Dwayne B.
Juris Doctor
28,704 satisfied customers
In the state of WA, can a social worker share medication and
In the state of WA, can a social worker share medication and diagnosis information with any family member? This includes any treatments for a doctor managed pain condition while pregnant? … read more
WiseOwl58
WiseOwl58
JD Honors Graduate
3,723 satisfied customers
I graduated from ITT-Tech with an associates degree about 2
Hello, I graduated from ITT-Tech with an associates degree about 2 years ago. They assured me that I could transfer my credits to UTD but that was not true. I tried transferring my credits even to a c… read more
Thelawman2
Thelawman2
Doctoral Degree
1,299 satisfied customers
Back in November I received a confirmation email from eBay
Back in November I received a confirmation email from eBay regarding a camera for $3097.99 that was purchased from eBay and that it was on the way to me. I immediately replied to that email stating th… read more
Phillips Esq.
Phillips Esq.
Attorney
Juris Doctor
18,406 satisfied customers
In Nov 2017 I filed a complaint with the calsb against a
In Nov 2017 I filed a complaint with the calsb against a contractor that I had retained in Jan 2017 to build me a garden room, approx 180 sq ft that was supposed to be completed by July 2017. We enter… read more
Phillips Esq.
Phillips Esq.
Attorney
Juris Doctor
18,406 satisfied customers
I was served regarding credit card debt a couple of weeks
I was served regarding credit card debt a couple of weeks ago. The statute of limitations on this debt is up Nov. 2018. The court date is Dec. 2018. How do I respond to the summons?… read more
RGMacEsq
RGMacEsq
Lawyer
Doctoral Degree
582 satisfied customers
In a NYS Supreme Court instant foreclosure matter the
Second opinion] In a NYS Supreme Court instant foreclosure matter the plaintiff claims in their complaint to be in compliance with RPAPL 1304. However, the name of the servicer/insurance carrier is to… read more
Damien Bosco
Damien Bosco
3,395 satisfied customers
I just found a hard credit inquiry from a hospital on a day
Hi! I just found a hard credit inquiry from a hospital on a day my 13 yr old son had an xray (which was 100% covered by insurance and was known to be covered). I am quite perplexed at how a hospital c… read more
Olivia Kent
Olivia Kent
Managing Partner
Doctoral Degree
1,972 satisfied customers
In Arizona do auto service facilities require that customers
In Arizona do auto service facilities require that customers must see or inspect parts that have been replaced? I know, 1st hand, that this is the law in many other states … read more
LegalGems
LegalGems
Juris Doctorate
10,728 satisfied customers
Are you familiar with TN Consumer Law? The complaint is
The complaint is against an Auto Dealer and, yes, they are fully aware and even lawyered up due to a complaint I filed with Consumer Insurance and Titles. … read more
LegalGems
LegalGems
Juris Doctorate
10,728 satisfied customers
I was rear ended by a suburban 12-14-17. Pushed into car in
I was rear ended by a suburban 12-14-17. Pushed into car in front of me. 1-16 my car was totaled. I have lost week of work, parents killed in car accident has been brought back to mind, worried about … read more
Legal Eagle
Legal Eagle
Attorney
Doctoral Degree
7,440 satisfied customers
I am a auto shop in the state of PA I have a customer that
I am a auto shop in the state of PA I have a customer that owes money on his truck repair. I said that he can not have the truck until the bill is paid. he called the police and they said I need to al… read more
lucy7368
lucy7368
Juris Doctor
763 satisfied customers

DISCLAIMER: Answers from Experts on JustAnswer are not substitutes for the advice of an attorney. JustAnswer is a public forum and questions and responses are not private or confidential or protected by the attorney-client privilege. The Expert above is not your attorney, and the response above is not legal advice. You should not read this response to propose specific action or address specific circumstances, but only to give you a sense of general principles of law that might affect the situation you describe. Application of these general principles to particular circumstances must be done by a lawyer who has spoken with you in confidence, learned all relevant information, and explored various options. Before acting on these general principles, you should hire a lawyer licensed to practice law in the jurisdiction to which your question pertains.

The responses above are from individual Experts, not JustAnswer. The site and services are provided “as is”. To view the verified credential of an Expert, click on the “Verified” symbol in the Expert’s profile. This site is not for emergency questions which should be directed immediately by telephone or in-person to qualified professionals. Please carefully read the Terms of Service (last updated February 8, 2012).

DISCLAIMER: Answers from Experts on JustAnswer are not substitutes for the advice of an attorney. JustAnswer is a public forum and questions and responses are not private or confidential or protected by the attorney-client privilege. The Expert above is not your attorney, and the response above is not legal advice. You should not read this response to propose specific action or address specific circumstances, but only to give you a sense of general principles of law that might affect the situation you describe. Application of these general principles to particular circumstances must be done by a lawyer who has spoken with you in confidence, learned all relevant information, and explored various options. Before acting on these general principles, you should hire a lawyer licensed to practice law in the jurisdiction to which your question pertains.

The responses above are from individual Experts, not JustAnswer. The site and services are provided “as is”. To view the verified credential of an Expert, click on the “Verified” symbol in the Expert’s profile. This site is not for emergency questions which should be directed immediately by telephone or in-person to qualified professionals. Please carefully read the Terms of Service (last updated February 8, 2012).

Show MoreShow Less

Ask Your Question

x