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I sold an phone on ebay.com ( PayPal company ) and I received…

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I sold an phone on...
I sold an phone on ebay.com ( PayPal company ) and I received my money on paypal.com . after a received the money I shipped the phone by usps mail service i have the tracking # XXXXX it show that he receive it , and on October 31 ,2011 the buyer receive the phone and send me email that he get the phone ( i have the email ) . on January 10 , 2012 the buyer open charge back case throw his credit card company , so PayPal but a hold on my money . I contact paypal.com and i told them that i have every think that he receive the phone they said we have access to all your communication and we have the information we need to fight for you and the refuse to give me the other gay credit card company to try to call and get it fix .and on Feb. 16 , 2016 they said the close it if favor of the buyer . PayPal have something called seller protection against people like that guy .. there are any way i can get my money back ??
Submitted: 6 years ago.Category: Consumer Protection Law
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Answered in 10 minutes by:
2/24/2012
Consumer Protection Lawyer: Law Educator, Esq., Lawyer replied 6 years ago
Law Educator, Esq.
Category: Consumer Protection Law
Satisfied Customers: 125,311
Experience: Attorney experienced in commercial litigation.
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This is a common scam on eBay with paypal. In fact, I have actually been involved and the victim of the similar scam. Paypal always claims the buyer wins, it requires you to present evidence to them and appeal their decision that the phone was exactly as advertised and you sent a working phone and the fact it was received and was as ordered. You need to contact paypal and continue to dispute their decision and you need to pull up their phone number and call them as well as dispute their final decision online through their appeals process. If that fails, I am afraid you would have to sue the buyer and file a police complaint for theft against him in the place where the buyer is located.


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Law Educator, Esq.
Category: Consumer Protection Law
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Customer reply replied 6 years ago
the buyer not in usa , and he didn't file the case on paypal he did it on his credit card company ? is there are any way i can get my money by law ? from paypal becouse the transaction hapen on paypal . can i file a case aginast paypal in small claims court ??
Consumer Protection Lawyer: Law Educator, Esq., Lawyer replied 6 years ago
You would have to complete your appeals to paypal and sending them all of your proof and then after you exhaust your appeals with paypal you can consider suing them but if you read your paypal agreement you have to sue them in CA, which is why so many people never do sue them.
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