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Machine ran well for short time. Went thru the motions and…

Customer Question
Second opinion] Machine ran...

Second opinion] Machine ran well for short time. Went thru the motions and shut down. Console totally dead and key switch has no power.

Mechanic's Assistant: What is the complete model and serial number of your machine?

312 Track type excavator

Mechanic's Assistant: Are you fixing this yourself? What have you tried so far?

S/N 7DK02085

Mechanic's Assistant: Anything else you want the equipment mechanic to know before I connect you?

Replace batts, checked power at key switch. No power anywhere.

Submitted: 4 years ago.Category: Construction and Road Equipment
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Answered in 5 days by:
10/31/2018
Mechanic: Jeremy, Technician replied 4 years ago
Jeremy
Jeremy, Technician
Category: Construction and Road Equipment
Satisfied Customers: 4,370
Experience: ASE Medium/Heavy Duty Technician, Hydraulics, Brakes, Electrical Certified
Verified

My name is ***** ***** I will assist you with your question today.

I'm an independent user of the site and I don't get paid until a rating has been made.

We can go back and forth as needed to help resolve the issue you are having. Follow ups are free after ratings, so rate in confidence!

I see this question has sat for a while and I’m not sure as to why. I don’t normally work on these, but I can try to assist you where I can. Did you still need assistance with this? Or do you prefer to work with a tech that knows the equipment better?

_______________________________________________________________________________

You want a 5 star service and I want to provide a 5 star service. Please consider that I don't know your skill level as well as I can't see, touch, smell, hear the vehicle/machine in question. Please provide as much detail as possible and I will provide as much back.

Once an answer is provided, you should see a rating screen. Please rate my personal service to you. The ratings are my personal feedback, they are not the site feedback.

Do note that I don’t know what the site states are the response times or have control over them. I do work in the shop full time and come on the site when I’m available and can only reply to questions the site allows me to see. I respond as soon as I see them.

Thank you for allowing me to assist you through Just Answer!

Jeremy

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