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09 cat 420e backhoe shut off cranks erratically and will not…

Customer Question
09 cat 420e backhoe...

09 cat 420e backhoe shut off cranks erratically and will not start

Mechanic's Assistant: What is the complete model and serial number of your machine?

Model 420e sn g9f01623 prod #cat0420epdj01362

Mechanic's Assistant: Are you fixing this yourself? What have you tried so far?

Yes new batteries change oil and check for debris spray silicon and crank smokes but no start and crank is erratic

Submitted: 4 years ago.Category: Construction and Road Equipment
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Customer reply replied 4 years ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call.Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 1 hour by:
8/20/2018
Mechanic: Dan, Technician replied 4 years ago
Dan
Dan, Technician
Category: Construction and Road Equipment
Satisfied Customers: 14,875
Experience: 17+ yrs. shop and field experience with all major brands of heavy equipment and trucks - 1995 WyoTech graduate.
Verified
Hi my name is***** be glad to help. We can follow up as needed on here. please post the serial number of your machine and if you can get the engine model and serial number as well from the engine ID tag. When you say it cranks erratically do you mean that sometimes it will not crank it all but sometimes it will and if this is the case under what conditions or is it just completely random? Also when it is cranking over are you getting any signs of smoke out of the exhaust?
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Customer reply replied 4 years ago
Says did not match any documents when i try to go to that addressThats different
Mechanic: Dan, Technician replied 4 years ago
Hi what do you mean? Did you read my post as I was asking you for further detail? Scroll back and read my last response. Let me know.
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Mechanic: Dan, Technician replied 4 years ago

Hi,Did you get this resolved?

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