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Curtis B.
Curtis B., Technician
Category: Construction and Road Equipment
Satisfied Customers: 1167
Experience:  Technican turned service manager with multiple lines of equipment and rental units.
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I HAVE A 416 CAT BACKHOE 1986 WITH 10,080 HOURS, WAS WORKING

Customer Question

I HAVE A 416 CAT BACKHOE 1986 WITH 10,080 HOURS, WAS WORKING GOOD TILL SATURDAY STILL HAVE FORWARD, HAVE TO SHUT MACHINE OFF TO SHIFT , BILL, SEEMS TO HAVE LOST REVERSE, WILL BACK UP SLOWLY ON LEVEL, BUT QUITS BACKING AS SOON AS YOU NEED A LITTLE THROTLE
JA: We'll do all we can to help. Is there anything else important you think the Heavy Equipment Mechanic should know?
Customer: NOT REALY, I AQUIRED THIS MACHINE, 2 MONTHS AGO, CAME FROM A SCHOOL, WHERE THEY TRAIN OPERATORS, SO HAD A PRETTY EASY LIFE.
Submitted: 11 months ago.
Category: Construction and Road Equipment
Expert:  andreab-cssm replied 11 months ago.
We received your customer service inquiry, however, we are unable to respond to you because we do not have your email address. Please contact customer support at***@******.*** and provide us with your email address and a link to this question page so that we can help you. (paste the question link into the response). Thank you, ***** ***** Customer Support Team.
Expert:  Dan replied 11 months ago.

Hi my name is***** will be glad to try to help. What is your machine serial number?

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