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Curtis B.
Curtis B., Technician
Category: Construction and Road Equipment
Satisfied Customers: 1231
Experience:  Technican turned service manager with multiple lines of equipment and rental units.
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What do codes F9A3 and F9C4 on a Deere 310SC backhoe mean?

Customer Question

What do codes F9A3 and F9C4 on a John Deere 310SC backhoe mean?
JA: We'll do all we can to help. Tell me a bit more about what's going on so the Construction Equipment Mechanic can help you best.
Customer: Won't start
JA: Is there anything else the Construction Equipment Mechanic should be aware of?
Customer: No
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Construction Equipment Mechanic about your situation and then connect you two.
Submitted: 1 year ago.
Category: Construction and Road Equipment
Expert:  John Oliver replied 1 year ago.

good afternoon my name is ***** ***** don't have a listing for a 310SC...maybe a SG or SE?

Customer: replied 1 year ago.
Expert:  John Oliver replied 1 year ago.

oh man that's not good. I suspect that the machine will not start with those 2 codes together?

Customer: replied 1 year ago.
Nope sure won't. What are the codes for?
Expert:  John Oliver replied 1 year ago.

F9C4 is CAN messages not being received by the ECM

9A3 is monitor fails to receive power configuration message

if you have an email address I can send you some info on this

Expert:  John Oliver replied 1 year ago.

you have one of he most difficult codes to diagnose. CAN bus codes can take a trained technician hours to work threw and sometimes you find the issue within a few minutes

Customer: replied 1 year ago.
Expert:  John Oliver replied 1 year ago.

any of that make scence?

Expert:  John Oliver replied 1 year ago.

any luck here?