How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Cat Man Your Own Question
Cat Man
Cat Man, Cat Engine Expert
Category: Construction and Road Equipment
Satisfied Customers: 8958
Experience:  I am ASE Master Certified.
Type Your Construction and Road Equipment Question Here...
Cat Man is online now
A new question is answered every 9 seconds

My husband is at sea and has a 3406E Caterpillar which won't

Customer Question

My husband is at sea and has a 3406E Caterpillar which won't start and he has a message on the screen in the wheel house J1939 Data Communication Loss. There are Zero Volts also. What do I tell him to do to fix the problem?
Submitted: 2 years ago.
Category: Construction and Road Equipment
Expert:  Cat Man replied 2 years ago.
Hi. Thanks for asking your question! I will try and help you out.
When you say the engine will not start. Do you mean the engine spins over but does not run? Or does it not even spin over?
Customer: replied 2 years ago.
I am not sure - he said it doesn't turn over and he had to be towed to a reef where he could get coverage to phone.
Expert:  Cat Man replied 2 years ago.
I see. Thanks for the information.
If it does not turn over, there are two things I would suspect.
The first is a faulty starter or starter relay.
Second is there may be coolant, oil, or fuel on top of one of the piston.
Please reply back if you need more help or have more questions. I am happy to assist.
Expert:  Cat Man replied 2 years ago.
Hey. I just wanted to see how things were going. Please let me know if you need more help. I am happy to assist. If my information was helpful, please leave a good or higher rating so that I receive credit. Thanks.