I have a tab s6 and I its working very slow what can cause…

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Thank you in advance.

Thank you

My apologies. I don't understand your last message. May I ask for you to rephrase what you said again so that I may understand?Thank you, ***** *****

Whenever you run an update, you run the risk of it running slower or running faster. Once it turns back on please let me know how the speed looks.

Welcome back. How does the speed on the tablet look now?

Is the issue that your Wi-Fi is slow or is the issue that your tablet is running slow?

Which speed are you able to download on this slower tablet?

Are you connecting the tablet to the 2.4 GHz network or are you connecting it to the 5.0 GHz network?

I'm asking you to tell me which signal it is connecting to.

Do you know the name of the networks or do you have both of the networks named the same thing?

The point is, you should connect to the 5 GHz network if you want the faster speed. If you connect to the 2.4 GHz network, it will be a lot slower.

Are you suggesting that it connects to the higher speed or are you do you know that is connected to higher speed network?

Does your last message mean that the tablet says it is connected at a 899 MB/second connection? Where do you see that information?

I don't understand what you said. Right now, look at the wireless network section on your tablet and view where it shows that you are connected. Are you saying that it shows this on that page?

When you connect another device to the TMOBILE-19AA network are you able to download faster?

Which app or website are you using to test the speed?

I asked you which app or website you are using to test the speed.

Yes, you said all of those things, earlier.

Which application or website are you using to test the Internet speed?

You gave me the title of a website. What is the address to that website?

Instead, go to this page and test it on that page: https://speedtest.xfinity.com

Thank you. ***** ask what the distance is between the tablet and the wireless modem when you ran that test?

Have you ever been able to download using the faster speeds with this tablet?

Did it download at a faster rate at some point?

Have you considered simply factory resetting the tablet?

In the Settings app, you can do so: FromSettings, select General management >Reset>Factorydatareset>RESETDEVICE > DELETE ALL.

Your Google photos, contacts, etc will be returned once you sign back in with the same Google account.

You can verify that the photos are available on this page: https://photos.google.com

You can verify that the contacts are available on this page: https://contacts.google.com

You may also verify that any documents are stored on this page: https://drive.google.com/

My apologies. I cannot speak on the phone. What would you like to talk about?

You can view your photos, contacts, files, etc on the page given above. As far as the other types of files, which app types of applications do you wish to verify that the information is saved?

No, the options are limitless.

How old is the tablet?

Actually, one thing you can do is to go to the reset section and choose to reset the "Network" settings. Do that and test the speed once more.

Actually, one thing you can do is to go to the reset section and choose to reset the "Network" settings. Do that and test the speed once more.

In that case, either the system is faulting or apps are running in the background that slows it down.

You are most welcome. We can continue later if needed.

I wish you a sparkling rest of your day, in your part of the world.

-Jason

Hi,

It's Jason again. I just wanted to check with you to verify that my help was more than satisfactory and that you are all set.