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Help accessing my account. 817-825-5169. I type it in and i…

Customer Question

Help accessing my account ...

Help accessing my account

Technician's Assistant: The Computer Expert can help you recover your account. Do you have an email address or phone number linked to it?

Customer:(###) ###-####

Technician's Assistant: Do you remember having changed the password ***** your account?

I type it in and i have two accounts with this number but i only can access one

Submitted: 11 days ago.Category: Computer

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Ask Your Own Computer Question

Answered in 1 minute by:

5/20/2023

Tech Support Specialist: Jason Jones, Computer Expert and Extraordinaire replied 11 days ago

Jason Jones, Computer Expert and Extraordinaire

Category: Computer

Satisfied Customers: 37,004

Experience: Over 15 years of professional experience. Including all versions of Windows and Mac OS, printers, hardware, and software.

Verified

Hello and welcome to JustAnswer.com,

My name is ***** *****, and I'm an expert on JustAnswer with over twenty years in the computer field and all things related.

I understand that you're having an issue with your account.

Which type of account are you trying to access?

Customer reply replied 11 days ago

personal

Tech Support Specialist: Jason Jones, Computer Expert and Extraordinaire replied 11 days ago

Which type of personal account are you trying to access? (e.g. Email, Facebook, Skype, etc)

Customer reply replied 11 days ago

microsoftemail

Tech Support Specialist: Jason Jones, Computer Expert and Extraordinaire replied 11 days ago

What is stopping you from logging into the Microsoft email?

Customer reply replied 11 days ago

forgetting my username or password ***** I'm not sure which one

Tech Support Specialist: Jason Jones, Computer Expert and Extraordinaire replied 11 days ago

Thank you for responding. I will post the needed information on this page, momentarily.

Hello again,

Thank you for your time and patience while I compiled the information below.

I will help you follow the instructions that I've typed below to make it easy for you to recover your account and data.

Microsoft allows its users to reset their passwords in one of several ways. Those varied resolutions are outlined, below.

Your 'username' is your email address.

Resolution #1:

Start the recovery process detailed on the page linked below:

Email Recovery: https://account.live.com/password/reset

Resolution #2:

If manually resetting your password ***** work, you may try submitting a recovery request on the page linked below:

Recovery Request: https://account.live.com/acsr

Resolution #3:

If necessary, you can directly contact Microsoft Support on the page linked below:

Contact Microsoft: https://support.microsoft.com/en-us/contactus/

Contact Microsoft via Chat https://support.microsoft.com/getsupport/hostpage.aspx?locale=EN-US&ln=EN-US&pesid=10123&oaspworkflow=start_1.0.0.0&WFname=MSA&ccsid=*****************4

Resolution #4:

If you prefer to speak with someone on the phone rather than by email, a list of phone numbers for Microsoft is found on the page linked below:

Microsoft Phone Numbers: https://support.microsoft.com/en-us/topic/global-customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2

Resolution #5:

If the account is locked, you may unlock it on the page linked below:

Locked Account Recovery: https://www.microsoft.com/en-us/concern/accountreinstatement

I am a user of this website just as you are. My goal is to help you. My goal is to provide you with excellent 5-Star service regarding your issue.

Please let me know if you need more assistance or have any trouble. I am happy to continue to assist you until we resolve the problem.

Thank you,

***** *****

Tech Support Specialist: Jason Jones, Computer Expert and Extraordinaire replied 11 days ago

Hi,

It's Jason again. I just wanted to check with you to verify that my help was more than satisfactory and that you are all set.

Tech Support Specialist: Jason Jones, Computer Expert and Extraordinaire replied 11 days ago

Hello,

I'm hoping that I was able to answer your question. If you would like to ask me another question in the future, you can add me as a favorite Expert. You'll have the option to do that on your "My Questions" page if you choose to rate our interaction or you can request me by name if you wish, again my name is ***** *****.

~ I wish you a sparkling rest of your day, in your part of the world.

Thank you,

***** *****

As a note: If you are not satisfied with my help, please let me know. I will continue working with you as long as it takes. We can continue later today, tomorrow, or any day of your choosing.

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