Second Opinion) my Instagram was hacked they changed my

PLEASE READ EVERYTHING BELOW AND TAKE ANY AND ALL NECESSARY STEPS. THANK YOU!

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Hello,

Thank you for using JustAnswer, an independent question and answer portal. My name is ***** ***** I am your friendly technical expert from justanswer.com who will be assisting you today. I am sorry that you are experiencing this issue with your Instagram account. I know it can be frustrating. I am happy to assist you and will do my best to resolve it for you quickly.

Your Solution:

If you think your account has been hacked and you're still able to log in, there are things you can do to help keep your account secure (click links below to open them):

First - visit this site and READ EVERYTHING → hacked accounts (click to open)

Here's some info from Instagram that may help:

If you did not make the request to change your Instagram profile email:

You'll need to deny the request from the original email associated with your Instagram account. The email will come from***@******.*** with a special link you can click to reverse the email change and help secure your account.

Keep in mind that we only initiate this process after an email is changed from the Instagram Profile page and that we won't change your Instagram email without your permission.

Learn more about what to do if you think your Instagram account was hacked or compromised.

If you're having trouble accessing your original Instagram account email, learn what you can do.

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If you've lost access to the email or phone number you used to sign up for Instagram, you can either try to regain access to the email or phone number or you can update your profile with new account information.

Unfortunately, if you can't access the email account you registered with and didn't link your Instagram and Facebook accounts, we're unable to give you access to the account.

Try to regain access to your email account

If you've lost access to your email account, you can try to ask your email provider to help you regain access to it. Many email providers offer a way to recover access to your account if you ever forget your password ***** if the account is hacked.

When you try to log in to your email provider, there may be an option like forget your password? or trouble signing in? that will allow you to contact them or complete a request for additional support. You may need to provide them with a phone number, answers to security questions, or other information to verify your access request. Instagram can't provide any assistance with helping you get back into your email account.

Change your Instagram account email or phone number

If you can't regain access to the email or phone number you used to sign up for Instagram, you'll need to log into Instagram and change the email or phone number on your profile with a new email account that you can access. This is necessary to ensure you can continue to access Instagram and to ensure someone else can't gain access to your Instagram account with an email or phone number you no longer use.

Note: Before you begin, make sure you can already access Instagram either with your email, phone number or by logging in with Facebook. If you can't access Instagram and reach your Instagram profile settings, you won't be able to continue.

Once you're logged into Instagram, you can learn how to change your email from your Instagram profile. If you signed up for Instagram with your Facebook account, your email will be the same as the one associated with your Facebook account. If you didn't sign up for Facebook or Instagram with a phone number, then there will not be an email associated with your account, but you can add one if you want.

After you've changed your Instagram email, both the original email and new email will receive requests to confirm or deny the change.

I can't access Instagram in order to change my email or phone number

If you can't access your Instagram account or the email or phone number you signed up with:

1. Open the Instagram app on your mobile device and enter your last known email address or phone number.

2. Tap Forgot password?.

3. Tap Need more help?.

4. Follow the on-screen instructions to submit a support request.

Instagram Login Support FORM: https://help.instagram.com/contact/272476913194545 (CLICK TO OPEN AND FILL OUT)

Other tools to recover your account

• Change your password (click to open) or send yourself a password ***** email.

• Try a password ***** if you have trouble logging in HERE.

• Turn on two-factor authentication for additional security.

• Confirm your phone number and email address in account settings are correct.

• Check Accounts Center and remove any linked accounts you don’t recognize.

• Revoke access to any suspicious third-party apps.

Check your email account for a message from Instagram

If you received an email from***@******.*** letting you know that your email address was changed, you may be able to undo this change by selecting revert this change in that message. If additional information was also changed (example: your password), and you're unable to change back your email address, request a login link or security code from Instagram.

If you can't access your Instagram account or the email or phone number you signed up with:

1. Open the Instagram app on your mobile device and enter your last known email address or phone number.

2. Tap Forgot password?.

3. Tap Need more help?.

4. Follow the on-screen instructions to submit a support request.

When you try to log in to your email provider, there may be an option like forget your password? or trouble signing in? that will allow you to contact them or complete a request for additional support. You may need to provide them with a phone number, answers to security questions, or other information to verify your access request. Instagram can't provide any assistance with helping you get back into your email account.

Learn more about what you can do if you need help logging into Instagram.

Request a login link from Instagram

To help Instagram confirm that you own the account, you can request that they send a login link to your email address or phone number.

To request a login link:

1. On the login screen, tap Get help logging in. (Android) or Forgot password? (iPhone).

2. Enter the username, email address, or phone number associated with your account, then tap Next. Note: If you don’t know the username, email address, or phone number associated with your account, tap Need more help? below the Next button and follow the on-screen instructions.

3. Select either your email address or phone number, then tap Send Login Link.

4. Click the login link in your email or a text message (SMS) and follow the on-screen instructions.

Request a security code or support from Instagram

If you're unable to recover your account with the login link they sent to you, you may be able to request support from Instagram.

To request support from Instagram:

On Android:

1. On the login screen, tap Get help logging in. below Log In.

2. Enter the username, email address, or phone number associated with your account, then tap Need more help?. Keep in mind that if you have more than one Instagram account you may need to select the account you’re having trouble logging into first, then follow the on-screen instructions.

3. Tap Need more help? then follow the on-screen instructions.

4. Select either your email address or phone number, then tap Send Security Code.

5. If you don’t receive a security code, tap I can’t access this email or phone number below Send Security Code, then follow the on-screen instructions.

On iPhone:

1. From the login link screen, tap Need more help? below Send Login Link. Select either your email address or phone number, then tap Send Security Code.

2. If you don’t receive a security code, tap I can’t access this email or phone number below Send Security Code, then follow the on-screen instructions.

Be sure to enter a secure email address that only you can access. Once you've submitted your request, you should receive an email from Instagram with next steps.

Learn more about what you can do if you don't know your username

Verify your identity

Once you submit your support request, you should receive an auto-response email from the Support Team at Facebook asking you to help them verify your identity. You'll be asked for one or both of the following:

• A photo of yourself holding a paper with a handwritten code we've provided you.

• The email address or phone number you signed up with and the type of device you used at the time of sign up (example: iPhone, Android, iPad, other).

Once you provide information to help Instagram verify your identity, they'll send you specific instructions to recover your account at the secure email address you provided.

These are the only methods to regain access. Please work through them and keep me posted.

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Please note that the steps above are proven to resolve your issue, so be sure to follow EVERY STEP (and go through all the suggestions too) carefully!

Thanks for using JustAnswer and have a wonderful rest of your day!

Stay safe and God bless,

Steve

More information from this page (click to open):

If you think your account has been hacked or taken over, there are several actions you may be able to take to secure your account. Some of these recovery steps may not be available to you depending on the type of account you're trying to recover, but we recommend trying them all.

Check your email account for a message from Instagram

If you received an email from***@******.*** letting you know that your email address was changed, you may be able to undo this change by selecting revert this change in that message. If additional information was also changed (example: your password), and you're unable to change back your email address, request a login link or security code from Instagram

Request a login link from Instagram

To help us confirm that you own the account, you can request that we send a login link to your email address or phone number.

To request a login link:

1. On the login screen, tap Get help logging in. (Android) or Forgot password? (iPhone).
2. Enter the username, email address, or phone number associated with your account, then tap Next. Note: If you don’t know the username, email address, or phone number associated with your account, tap Need more help? below the Next button and follow the on-screen instructions.
3. Select either your email address or phone number, then tap Send login link.
4. Click the login link in your email or a text message (SMS) and follow the on-screen instructions.

Request a security code or support from Instagram

If you're unable to recover your account with the login link we sent to you, you may be able to request support from us.

To request support from Instagram:

Instagram app for Android:

Instagram app for iPhone:

Be sure to enter a secure email address that only you can access. Once you've submitted your request, you should receive an email from Instagram with next steps.

Learn more about what you can do if you don't know your username

Verify your identity

If you submitted a support request for an account without photos of you, you should receive an auto-response email from the Support Team at Facebook. We’ll ask you to help us verify your identity by providing the email address or phone number you signed up with and the type of device you used at the time of sign up (example: iPhone, Android, iPad, other).

If you request support for an account with photos of you, you'll be asked to take a video selfie of you turning your head in different directions to help us check that you’re a real person and confirm your identity.

Once you submit the video selfie to help us verify your identity, you’ll receive an email from Instagram at the secure email address you provided.

Keep in mind that the video you submit will never be visible on Instagram and will be deleted within 30 days.

If we weren’t able to confirm your identity from the video you submitted, you can submit a new video and we’ll review it again.

If you're still able to log into your Instagram account

If you think your account has been hacked or an attempt to hack your account has been made and you're still able to log in, there are things you can do to help keep your account secure:

• Change your password or send yourself a password ***** email.
• Turn on two-factor authentication for additional security.
• Confirm your phone number and email address in account settings are correct.
• Check Accounts Center and remove any linked accounts you don’t recognize.
• Revoke access to any suspicious third-party apps.

If you're still having trouble accessing your account, we'd like to hear more about your experience so we can continue to improve our support options.