I ordered a set of art prints last week. I received an

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Please allow me to start by telling you what I understand that you said:

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You own and operate an online account with eBay. You placed an order with one seller last week. You received an email invoice and you believe that you paid it. It would not allow you to pay with Paypal, so you paid with a credit card. Then you received a second invoice for a lower amount. When you contacted the seller, she said she had not received any payment. You received an email notice from eBay notifying you of unusual activity in your account. You don't find any record of the first payment.

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Please confirm: Did I understand all your issues correctly?

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We are www.justanswer.com, an independent paid consulting service.

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With the information I have, please allow me to give you a general answer. If you need additional information, please let me know, OK?

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1. There are enough yellow flags in your story to think that there is a scam somewhere. You need to review everything:

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2. First, please find the credit card that you made that first payment with and confirm that there is a charge. If your memory is wrong, and you did not pay, there is nothing to pursue

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3. Second: I imagine that you paid through eBay, right? Or at least, through something online that looked like eBay?

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4. Please find the email message with the first invoice. Now, please look at BOTH the name and the email address of the sender. Some scammers cleverly use the name field to make it look like a valid email address. But it is the name. If the email address is not @eBay.com, that email message is a scam.
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5. Now, please start a reply to that email message. Please do not send it, just start it, so you can see to what email address would the response go
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7. If this convinces you that the email is a scam, please report it to eBay, and to the authorities, and to your credit card as a fraudulent transaction, so they refund you.

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8. If the email message is authentic, and you paid through eBay, then eBay has a record of your payment:

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9. Please log in to your eBay account, then select my eBay, my Purchases, and check the status of that purchase.

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10. If you paid through eBay and my Purchases says that payment is pending, eBay has a mess up. You need to bring it to their attention

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11. please call eBay customer service at this number:
1(###) ###-####br/>.
Or chat with them live in the "Chat with us" window in this page:
https://ocsnext.ebay.com/ocs/eua?pid=882
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Or contact them otherwise through the options in this page:
https://www.ebay.com/help/call_us?type=ContactUs&initFrom=HOME&topicId=4000
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This is the best third-party how-to page for contacting eBay. The page claims there is a way to have them call you back
- Please read the whole page once for a better understanding, then go back to the top, and follow the instructions
https://www.businessinsider.com/how-to-contact-ebay
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12. If the email is authentic and eBay says your purchase is paid, the seller is lying. You need to bring it to the attention of eBay

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13. Please scroll down to "Ask eBay to step in and help"
https://www.ebay.com/help/buying/returns-refunds/get-help-item-hasnt-arrived?id=4042

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14. If I missed anything, or your situation is different, please let me know.

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This is my first version of an answer to your question. If you have follow-up questions, please feel free to continue the discussion.

- I am not closing this conversation. In fact, you can come back any time, unless you close it.

Thank you for the opportunity to assist you.