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Answered in 5 minutes by:
9/29/2021
VerifiedHello! Welcome to JustAnswer. Thank you for your question. I'm Francisco, and I will be assisting you to fix the issue you are facing.
I’m sorry to hear you're having trouble. I know that can be frustrating. Hopefully, we can get this resolved quickly.
I know your question is important, and I'm working on answering the question now.
Customer reply replied 7 months ago
Ok
Can you submit a log-in issue form with Facebook using this link? https://www.facebook.com/help/contact/357439354283890
Helpful TIPS:
• Please explain the situation calmly and politely.
• Provide as many details and answer as many questions as possible to prove that you are the account owner.
• Make sure to upload a picture of your ID as strong proof to prove your identity and ownership of the account.
• The Facebook security team will verify your information and contact you within 3-5 days.
Customer reply replied 7 months ago
That's all?
Yes. As it is the way to recover a disabled account. Also, when you log in to the account, what is the message that you are receiving?
Customer reply replied 7 months ago
It says it's an error logging in
Have you tried to reset the password ***** your Facebook account?
Customer reply replied 7 months ago
Yed
Okay. Now try to fill-up the form from this link https://www.facebook.com/help/contact/357439354283890
Once done, wait for 3-5 days, and the issue should be removed.
Customer reply replied 7 months ago
Ok hopefully it will
It will be. May I know what kind of photos did you uploaded? Because if you violated their policy it is most likely the issue will be resolved after 7 days.
Customer reply replied 7 months ago
Someone in a bikini that i mistakenly posted it wasn't intentional
I understand. You may violate facebook's policy. If you already filled out the form, you will receive an email regarding your violated policy.
Please let me know if you need me to clarify anything or have any additional questions-I am happy to help!
Customer reply replied 7 months ago
How do i fill out the form?
Go to this link:https://www.facebook.com/help/contact/357439354283890
And here are some helpful TIPS:
• Please explain the situation calmly and politely.
• Provide as many details and answer as many questions as possible to prove that you are the account owner.
• Make sure to upload a picture of your ID as strong proof to prove your identity and ownership of the account.
• The Facebook security team will verify your information and contact you within 3-5 days.
Customer reply replied 7 months ago
Do i do it on the computer or my mobile phone?
Please use your computer.
Customer reply replied 7 months ago
I will definitely do that
Thank you.
Customer reply replied 7 months ago
I just sent facebook an e-mail and they said i should be getting a response shortly
Okay. Thank you.
Please let me know if you need me to clarify anything or have any additional questions-I am happy to help!
Customer reply replied 7 months ago
How long would facebook respond to my e-mail?
They will respond within 1-3 days. But for the recovery of your account might take up to 7 days.
Customer reply replied 7 months ago
Ok
Please let me know if you need me to clarify anything or have any additional questions-I am happy to help!
Customer reply replied 7 months ago
I tried to reset my account and tried to log into my facebook account but when i tried to log in, it said "an unexpected error occured please try again" a log in error I'm trying to figure out what the error is
It is a possible server error try to restart your wifi and the device you are using and try again.
Customer reply replied 7 months ago
How do i restart my wifi i never done it before
To restart your wifi you will need to unplug the wifi router from power for 2 minutes and plut it back and make sure it turns on. Once done try to restart your computer and try to reset the password *****
Customer reply replied 7 months ago
I don't have a computer only my mobile phone
Okay, try to restart the phone and access facebook using safari
Customer reply replied 7 months ago
What is safari
It is a built in browser for iPhone if you are using android use chrome or the web browser you are using on your device.
Customer reply replied 7 months ago
I have chrome
Okay try to use chrome to access.Also, did Facebook sent you an email for the instructions already?
Customer reply replied 7 months ago
No they didn'tWhen i go on chrome what do i do first?
If you are still unable to reset the password ***** will need to wait the email from Facebook. Did you filled up the form from the link that I gave you?On chrome go to www.facebook.com and try to log in
Customer reply replied 7 months ago
I just did and it still not letting me log in
Then lets wait for the email from facebook. Upon filling the form from the link I gave you it will take up to 5-7 days.
Customer reply replied 7 months ago
I told them about my account being disabled and gave them my email to e-mail me back
Okay. Then let's wait for their email. They normally respond after 24 hours but it will take up to 7 days.
Please let me know if you need me to clarify anything or have any additional questions-I am happy to help!
Customer reply replied 7 months ago
Ok
Thank you!
Customer reply replied 7 months ago
I created another instagram account my other instagram account also got disabled because it was connected to facebook. So I'm not going to connect it to facebook on this account if they reopen my Facebook
Okay. No worries.
Please let me know if you need me to clarify anything or have any additional questions-I am happy to help!
Customer reply replied 7 months ago
I tried to create a new Facebook account but it said an unknown error occured.
Where did you create your new Facebook account? Is it on your phone or computer?
Customer reply replied 7 months ago
My phone
Would you mind uninstalling the Facebook app on your phone and re-installing it on the Play Store or App Store, then log in to the new account and see if the error message will still show.
Customer reply replied 7 months ago
Well i didn't make the new account i tried doing that on my phone but it wouldn't let me all it said was "an unexpected error occurred"
I suggest doing it on your phone's browser and see if the error is still occurring. Please let me know how it goes.
Customer reply replied 7 months ago
What browser?
I suggest that you use built-in browsers like Google chrome or the internet application.
Hello? Did my suggestion work?
Customer reply replied 7 months ago
I didn't do it yetWhat is the internet application?
Ok. Let me know if it works.
For example, the internet application on most android phones are Google Chrome, Internet Browser, Samsung browser and many more.
If you are using a iPhone you can use Safari.
Customer reply replied 7 months ago
I uninstalled the facebook app do i uninstall the facebook messenger app because my facebook messenger is also disabled
Do you have a computer that you can use to create a new Facebook account?
Customer reply replied 7 months ago
I don't have a home computer i always go to the library to use the computer
Ok. Can you tap on this link: https://www.facebook.com/reg/. This link will direct you to create a new Facebook account.
Customer reply replied 7 months ago
On the computer?
On your phone, since you don't have an available computer at the moment.
Customer reply replied 7 months ago
I'll go to the library to use the computer
Ok. You may use the link that I provided to create a new Facebook account. You need to fill up the information to create a new account. Please let me know how it goes.
Customer reply replied 7 months ago
Do i reinstall the facebook app after i create a new account on the computer?
Yes. After creating an account, please reinstall the Facebook app on the App Store or Play Store, and log in to the new Facebook account.
Customer reply replied 7 months ago
But what will happen if facebook recover my old account?
Since your old account got disabled, I suggest filling up this form to appeal. Would you mind going on this link: https://www.facebook.com/help/contact/269030579858086
Customer reply replied 7 months ago
When i go on the link what would i need to do or write?
Yes. Type your Contact Email, Attach your ID, and you can explain the situation on the Additional Info. It is optional, so you can leave it blank if you want.
Customer reply replied 7 months ago
How do i attach my ID
I suggest doing it on your phone. You need to take a picture of your ID and tap on the Upload or Attach button below your ID on your screen.
Hello. How was it? Are you able to submit the appeal form?
Customer reply replied 7 months ago
It won't let me do it on my phoneI'm at the library on the computer right now
Ok. I suggest creating a new Facebook account first since the appeal will take a couple of days to reinstate your old account. Would you please use this link: https://www.facebook.com/reg/?
Then to submit and fill up the appeal form. Would you mind going to this link: https://www.facebook.com/help/contact/269030579858086?
Does your library have a scanner? Since you will need to scan your ID to send it to Facebook.
Customer reply replied 7 months ago
I'm on the link right now on the computer
Ok. Please let me know if you need me to clarify anything or have any additional questions-I am happy to help!
Customer reply replied 7 months ago
I'm on the computer right now on the appeal profile and it's saying please attach a copy of my ID How do i do that?
Does your library have a scanner available?
Customer reply replied 7 months ago
I need to ask
Ok. Please let me know.
Customer reply replied 7 months ago
they scanned the ID but when i tried to send it it said unable to upload photoit said photos should be less than 4 MB and saved as JPG GIF TIFF or webP files
The scanned file may be formatted as PDF, which will not work. Would you mind asking for assistance to rescan the ID and have it save as an image/photo (jpg or png)
Hello. How was it? Have you submitted the appeal request?
Customer reply replied 7 months ago
No
Ok. I suggest emailing facebook to have your account reinstated. Would you mind sending an email to Facebook support using one of the following emails?
***@******.***
***@******.***
***@******.***
Please provide them the following:
Contact Email:
Contact Number:
Additional Information:
and Attach your ID
Customer reply replied 7 months ago
I just sent them a e-mail on my phone
Ok. We will wait for a couple of days, and the Facebook security team will verify your information and contact you on your email or the email you provided.
Customer reply replied 7 months ago
I sent the e-mail on my phone
I understand. We will wait for a couple of days, and the Facebook security team will verify your information and contact you.
Customer reply replied 7 months ago
It said my e-mail message was not delivered because***@******.*** because it couldn't be foundWhat should i do?
I suggest ignoring it. It looks like that email address has already been deleted or is not active. How about the other two email addresses?
Customer reply replied 7 months ago
I tried that too the same response
It looks like the *****@******.*** email is not active anymore. The other two will work fine.
Customer reply replied 7 months ago
I just sent an email to the other one
Ok. We will now wait for a response. If you have any additional questions-I am happy to help!
Customer reply replied 7 months ago
Hopefully my e-mail got through to them
It will. Please let me know if you got an email response from Facebook the day after tomorrow.
Customer reply replied 7 months ago
OkI took a picture of my ID with my phone and e-mailed it to them
Ok. Just email Facebook once and wait for a reply within a couple of days.
Customer reply replied 7 months ago
Okay
Thank you.
Customer reply replied 7 months ago
Did you e-mail me this morning?
Facebook will be emailing you after 5-7 days, and please wait for their email.
Customer reply replied 7 months ago
Ok thank you very much!
Please let me know if you need me to clarify anything or have any additional questions-I am happy to help!
Customer reply replied 7 months ago
Ok thank you
You're welcome.
Customer reply replied 7 months ago
Just one more question, yesterday i emailed facebook a photo of my ID i took with my phone camera, exactly what will they do with that photo of my ID?
Facebook requires your ID for verification purposes and to prove the ownership of the account.
Customer reply replied 7 months ago
did i do the right thing by sending them a photo of my ID?
Yes. We're going to wait for Facebook's reply to your email. Please message me tomorrow if you got or haven't got an email from Facebook.
Customer reply replied 7 months ago
I think i forgot to give then my contact email or contact number
It looks like we need to send them another email.
Please provide them the following:
Contact Email:
Contact Number:
Additional Information or Explain your concern:
and Attach your ID
And send it to *****@******.*** and***@******.***
Customer reply replied 7 months ago
Is my contact number my phone number?
Yes.
Customer reply replied 7 months ago
Will they respond if i send them another e-mail?
Facebook doesn't like spam email. Since we sent the email yesterday, we can send a new email today. Hopefully, they will respond tomorrow or the day after.
Customer reply replied 7 months ago
If they get suspicious how do i explain to them about me sending them another e-mail
We will need to send them the appeal request using the form which you tried yesterday. If you like, I can submit your appeal request. If you want.
Customer reply replied 7 months ago
submit the appeal request please
Ok. Would you mind sending the photo of your ID to my email: (*****@******.***) so I can attach it to the Appeal form?
Customer reply replied 7 months ago
Customer attachment 10/1/2021 7:07:51 PM
This will work too. Please wait.
Ok. Can you provide the following information below:
• Contact Email:
• Additional Information(Optional):
Customer reply replied 7 months ago
What kind of additional information?
Like other Contact Information to prove that the account is yours, or we can leave it blank if you want.
Customer reply replied 7 months ago
My contact e-mail is***@******.***My contact number is(###) ###-####My name on facebook is Rondall HawkinsMy date of birth is February 8, 1983Do i send this to you or your e-mail?
No, it's okay. I send the appeal form just now. We will be going to wait for 3-5 days. Please ensure that you check your email within the 3-5 day period. Also, check on the Spam/Trash folder.
Customer reply replied 7 months ago
What's in the spam/trash folder
I mean that you should also check on the Spam/Trash folder if the email coming from facebook will show in there.
Customer reply replied 7 months ago
I don't see anything from facebook in the spam/trash folder
Please wait for 3-5 days since we send the appeal form just now. It will take time to verify your account.
Customer reply replied 7 months ago
Did you send my date of birth too?
Yes. I have included all the information that you provided.
Customer reply replied 7 months ago
Okay that should help.
Yes. Please wait for 3-5 days, and please ensure that you check your email daily.
Customer reply replied 7 months ago
Ok i will
Thank you.
Customer reply replied 7 months ago
You're very welcome
Please let me know if you need me to clarify anything or have any additional questions-I am happy to help!
Customer reply replied 7 months ago
Thanks
Thank you again for visiting JustAnswer. Have a great day, and Keep safe!
VerifiedFrancisco and 87 other Computer Specialists are ready to help you
Ask your own question now
Customer reply replied 7 months ago
How did you attach the photo if my ID that i sent you to the appeal form?
I downloaded the photo that you gave me and sent it to Facebook support.
Customer reply replied 7 months ago
You didn't send it on the appeal form?
I did send an appeal to Facebook support. Now, all we need to do is to wait for their email.
Customer reply replied 7 months ago
Ok because a few days ago i read somewhere where it said "There is mo direct way to contact facebook via telephone or by e-mail"No direct way
We reach them using Facebook's help center.
Customer reply replied 7 months ago
you're saying your e-mail won't reach them at all?
It should reach them because that is the primary email address of Facebook support.
Customer reply replied 7 months ago
I just wanted to make sure that the e-mail address is real and not fake
Their email is***@******.*** or***@******.***
Customer reply replied 7 months ago
Which e-mail did you send the appeal to
I use this link to submit an appeal https://www.facebook.com/help/contact/269030579858086
Customer reply replied 7 months ago
Oh because i thought you said***@******.*** wasn't active anymore.
They are going to use that email address to reach you.
Customer reply replied 7 months ago
My e-mail address?
This is your email address correct***@******.***
That is the email address that I used and attach it to the appeal form.
Customer reply replied 7 months ago
the photo of the ID too right?
Of course!
Customer reply replied 7 months ago
Ok good
No worries.
Customer reply replied 7 months ago
Now i just have to be patient and wait for their response
Yes. That is the last step in this process.
Customer reply replied 7 months ago
When they disabled (suspended) my account on Tuesday, they said i had 30 days for a review before my account is permanently disabled. What does that mean?
They will review your appeal before they make their decision on what will they do on your facebook account.
Customer reply replied 7 months ago
I just hope they don't permanently disable it
Please let me know if you need me to clarify anything or have any additional questions-I am happy to help!
Customer reply replied 7 months ago
Does that mean they are going to disable my account for good even if they review the appeal?
No, they will review first. If Facebook sees something wrong with it, then they will disable your account. If they accept your appeal, you are free to use your account again.
Customer reply replied 7 months ago
Anything wrong like what?
Since you explained it to Facebook about posting the photo, they will review it if your explanation is valid. If it is valid, you can use your account again. otherwise, your account is disabled permanently.
Customer reply replied 7 months ago
I had already deleted it before they disabled it i think they saw it before i deleted it and they disabled the account
I assume, yes they saw it before you deleted it.
Customer reply replied 7 months ago
Hopefully everything will be okay. I been on facebook 5 years and i would be heartbroken if they permanently disable my account!
Don't worry as long as you explained it to them that your photo is not intentional and you didn't want to violate Facebook's rules and regulation. You are safe.
Customer reply replied 7 months ago
Did u give an explanation of the situation when you sent the appeal or did you leave it blank?
I said, "I didn't mean to send that photo. As soon as I saw that wrong photo, I deleted it immediately.I'm sorry if I violated your rules and regulation, it won't happen again."
Customer reply replied 7 months ago
That's what you sent?
Something like that. In a more professional way.
Customer reply replied 7 months ago
Ok good. You saved me. I should be safe.
Please let me know if you need me to clarify anything or have any additional questions-I am happy to help!
Customer reply replied 7 months ago
I hope they don't ignore the appeal you sent
Customer reply replied 7 months ago
I'm hoping
Sorry for the delayed reply. Don't worry. Facebook will receive the appeal form. It will take time to verify the appeal form that we submitted, and you will get a response email within a couple of days.
Customer reply replied 7 months ago
I don't think facebook is going to respond i haven't heard from them yet
They will send you a reply soon. My account was disabled too back then. I thought it was hopeless too, but I just waited and created a temporary account for communicating with my loved ones.
Customer reply replied 7 months ago
How long it take for your account to reopen?
They will give you a process on how to enable your account attached to the email.
Customer reply replied 7 months ago
Ok
It will take seven days since we sent an appeal for them to review it. But I hope they respond soon so you can use your account.
Customer reply replied 7 months ago
It's been 4 days so it should be 3 more days until they e-mail mw?Me?
Would you mind checking your email and search for any email made by Facebook? Please check on the Spam folder too.
Customer reply replied 7 months ago
I did
How was it? Where there any email regarding your account recovery?
Customer reply replied 7 months ago
No
Please wait.
Customer reply replied 7 months ago
Ok
Is it possible if I try to log in to your account? So I can check the detailed issue of your account?
May I ask what your Facebook's current password *****?
Customer reply replied 7 months ago
I don't have it with me
Ok. I will try to reset your Facebook password. Would you mind checking your Gmail account? Facebook will send you an email, and would you mind sending here the 8 Digit Code?
Customer reply replied 7 months ago
OkThe code is 76489578
What new password ***** you like?
Customer reply replied 7 months ago
5?:="z
It needs to be 8-characters long. Would you mind adding more?
Customer reply replied 7 months ago
F#The last 2
Rh5?:="z is your new password. Then I add the R and h based on the first letter of your first and last name. Would you mind logging in? There is a check point, and I can't get past that.
Customer reply replied 7 months ago
A check point where?
You will need to approve the log in on your phone or computer that your previously used to log in to your account. If that is not possible, you will need to Identify your recent comments.
If you don't see a checkpoint, then that is on my end. Are you now able to log in?
Customer reply replied 7 months ago
I didn't do it yet
Please try and let me know how it goes.
Customer reply replied 7 months ago
I tried but it didn't work
Did the checkpoint show up when you log in?
Customer reply replied 7 months ago
No
What didn't work? The password?
Customer reply replied 7 months ago
No it didn't work
Your password ***** *****?:="z
The 'R' on the password ***** ***** so you should make it capital/big letter when you type it in.
Customer reply replied 7 months ago
It's not working
That odd. I used your email to log in to your account, please see this image
Customer reply replied 7 months ago
Yeah
Would you mind doing logging in the exact same credentials as the image I previously sent or the credentials below:
***@******.***Rh5?:="z
Customer reply replied 7 months ago
The image below
How was it? Are you able to log in?
Customer reply replied 7 months ago
No
Where are you trying to log in to your account? Is it your phone or on the library's computer?
Customer reply replied 7 months ago
My phone
Ok. I suggest that you uninstall your Facebook app and re-download it on the Play Store/App Store. Then use your email and your new password ***** you log in.
Customer reply replied 7 months ago
Reinstall the app?
Yes.
Customer reply replied 7 months ago
I just uninstalled it
Ok. Please reinstall it on the Play Store/App Store.
Customer reply replied 7 months ago
I just reinstalled it
Ok. Open the app and re-log into your account using your email and the new password.
Customer reply replied 7 months ago
Still not working
We will try to log in to your account on your phone's browser. Open Google Chrome or other browser apps on your phone, go to Facebook.com and try logging in to your account.
Customer reply replied 7 months ago
It says show my picture of my ID
I suggest doing what the page says.
Customer reply replied 7 months ago
But I'm not able to download it
What do you mean not able to download it?
I tried to log in to your account again. When the page requests your ID, please take a photo of the ID using your phone's camera, select it in the Gallery, tap on Continue, and follow the next instructions.
Customer reply replied 7 months ago
I tried pressing the "take photo" button but it won't do anything
I am sending the photo of your ID that you sent me last time. Here is the message next instructions.
Customer reply replied 7 months ago
OkDoes that mean they won't reopen my account?
We will be going to wait for a day and see if your account will be reinstated.
Customer reply replied 7 months ago
They just sent an e-mail thanking me for submitting my ID. BUT they also said that they can't give me access to my account or help with my request until they receive an accepted form of ID that matches the information listed on my account.
Would you mind sending another image of your ID again? But this time, please send an ID that is listed below:
Birth certificate
Driver's license
Passport
Marriage certificate
Official name change paperwork
Non-driver's government ID (ex: disability, SNAP card, national ID card, pension card)
Green card, residence permit, or immigration papers
Tribal identification or status card
Voter ID card
Family certificate
Visa
National age card
Immigration registration card
Tax identification card
Customer reply replied 7 months ago
I have to send all of this?
Just one.
Customer reply replied 7 months ago
Like which one?I have an ID card i don't have a driver's license
The ID that Facebook needed must be on the list that I sent previously.
Customer reply replied 7 months ago
Customer attachment 10/5/2021 8:07:06 PM
DO you have another ID? Birth certificate or Visa?
Customer reply replied 7 months ago
That's not enough proof?
Customer reply replied 7 months ago
Customer attachment 10/5/2021 8:16:03 PM
Customer reply replied 7 months ago
That's my voter's card
That great. Would you mind retaking another picture? It needs to see the whole card.
Customer reply replied 7 months ago
Customer attachment 10/5/2021 8:18:56 PM
Thanks. I will send it to Facebook. Please wait.
I am sending your ID. Please wait for the email.
Customer reply replied 7 months ago
Ok
Please let me know how it goes.
Customer reply replied 7 months ago
Will do
Customer reply replied 7 months ago
How long for they e-mail me?
After I send them your ID, the message says it will take a day to email or reinstate your account.
Customer reply replied 7 months ago
Facebook said that?
Yes. Same as the image I sent previously.
Customer reply replied 7 months ago
Okay
Thank you again for visiting JustAnswer. And if you have any follow-ups, you can reach me again on this page. Have a great day, and Keep safe!
Customer reply replied 7 months ago
They said it will take a day for them to reinstate my facebook account?
Then we will need to wait for their response; that is a piece of good news.
Customer reply replied 7 months ago
that should be today or tomorrow?
It should be by tomorrow.
Customer reply replied 7 months ago
Ok
Let me know how it goes! Have a great day.
Customer reply replied 7 months ago
Thanks
You're welcome.
Customer reply replied 7 months ago
I haven't heard from them today
Would you mind logging in to your account?
Customer reply replied 7 months ago
I forgot the password
Here is your password: Rh5?:="z
Would you mind saving your password ***** your phone's notes or a notebook?
Thank you. How was it? Are you able to log in to your account?
Customer reply replied 7 months ago
No
I logged in to your account, and it is still under review. It looks like we still need to wait probably 2-3 days.
Customer reply replied 7 months ago
They have to send me an e-mail first right?
Yes.
Customer reply replied 7 months ago
I never disagreed with their decision. What did they mean when they said that i disagreed with their decision?
It means that we disagree with Facebook's decision that your account was mistakenly disabled. They will thoroughly review your account again and see if they made a mistake.
Customer reply replied 7 months ago
Well i hope they reindstate my account soon because i miss keeping in touch with my family and friends and it will be devastating to me if they permanently disable my account.
Yes, let's wait for facebook's response. Hopefully you can use your Facebook again.
Customer reply replied 7 months ago
I e-mailed facebook and asked them how much longer will it take until my facebook account is reinstated.
This will take some time because they are reviewing your account carefully.
Customer reply replied 7 months ago
What device?
Sorry I mean the account.
Customer reply replied 7 months ago
Oh ok
Thank you.
Customer reply replied 7 months ago
I'm hoping i can get back on my facebook this week
I just rechecked your account. It is still under review. I'm not sure why Facebook is taking too long to review your account.
Customer reply replied 7 months ago
I don't know why neitherMaybe it's still suspended
Customer reply replied 7 months ago
I can submit more information for up to 30 days from when my account was disabled or my account will be permanently disabled.
That would be nice for them to have more information.
Customer reply replied 7 months ago
Like what other information should i sent i will do whatever i have to do to get my facebook back i really do miss keeping in touch with my loved ones
But for now, I suggest that we wait for their response and keep track of your account to know our next move.
Customer reply replied 7 months ago
I hear that facebook may not respond at all. I'm already on day 15 on my 30 day suspension from my account.
Please be patient as it takes time before facebook responds
Customer reply replied 7 months ago
I tried logging into my account and it said i only have 12 days to request a review and after that my account will be permanently disabled.
Customer reply replied 7 months ago
Hello??
Hello. I'm sorry, but it looks like Facebook won't be able to restore your Facebook account. Based on the What happens next section when you log in to your account, on the 2nd bullet point. It looks like they won't restore your account since you didn't follow their Community Standards, which is odd. I suggest creating a new Facebook account because they will most likely not going to restore the account.
Customer reply replied 7 months ago
How can i create a new one?
You can create a new account by going on this link: https://www.facebook.com/reg/
Customer reply replied 7 months ago
I tried but it's not letting me
Okay. Would you mind uninstalling your Facebook app on your phone and reinstall it using the App Store or Play Store app? Then when you open the Facebook app again, you will see on the bottom screen, Create New Account.
Customer reply replied 7 months ago
I saw the bottom screen that said create new account when i tried to make a new one when i went to the facebook app
Yes. I suggest uninstalling your Facebook app first. Or, on the Facebook app, since your account is still logged in, please log out of your old account by pressing the Log Out From Rondall Hawkins and tap on Log Out again to confirm. Then you may now create a new account.
Customer reply replied 7 months ago
I think i did log out of my old account
Okay. You may now tap on Create New Account.
Customer reply replied 7 months ago
I haven't reinstalled the facebook app yet
You don't need to reinstall the Facebook app if you Log out of your account in the app.
Customer reply replied 7 months ago
What do i do?
Open the Facebook app, and below the screen, tap on Create New Account.
Customer reply replied 7 months ago
How can i open the app if i haven't reinstalled it?
Okay. So you uninstall it. You may now reinstall it on the Play Store or App Store.
Customer reply replied 7 months ago
I just now reinstalled it
Okay. Please open the Facebook app, and tap on Create New Account.
Customer reply replied 7 months ago
It says allow facebook to access and make phone calls? Yes or no
Yes.
Customer reply replied 7 months ago
It said an unknown error creating account. It's not letting me create a new account
Okay. Please try creating an account on your phone's browser. On your phone, open the Chrome browser app or any browser on your phone, and type in this link on the search bar: https://www.facebook.com/reg/
Customer reply replied 7 months ago
I just tried that but it said "Sorry this feature isn't available right now, an error occurred while processing this request. Please try again later."
Okay. I created a new Facebook and Gmail account for you. Here are your login credentials:
GMAIL & Facebook:
email:***@******.***
password: Rh5?:="z
Customer reply replied 7 months ago
Wait so nobody won't be able to reach me on my old gmail or e-mail
I made the new Gmail account specifically for your new Facebook since we cannot use your old email to create a new account.
You may still use your current Gmail account for your personal email, work emails, and others.
Customer reply replied 7 months ago
i can log into my new facebook now?
Yes. Would you please logging in to your account?
Customer reply replied 7 months ago
Do sent the password ***** to be six letters long?
Yes. You password ***** ***** same as your old account:
Rh5?:="z
Customer reply replied 7 months ago
No i meant Do sent the facebook password ***** to be 6 letters long?
Yes it needs to be 6 characters long
Customer reply replied 7 months ago
Did u do a new password?Oh never mindOk it's still doing the same thing when i tried logging in last timeIt's still saying unknown error occuredI don't think they want me creating a new account
May I ask what is your phone's brand and model?
Customer reply replied 7 months ago
LG fortune
I will try to change your password. Possible that the password ***** are typing is incorrect.
Please try logging in to your account. Make sure that you use the email***@******.*** and the password: rondall99
Customer reply replied 7 months ago
OkIt has to be 6 characters long
Your password *****: rondall99
Customer reply replied 7 months ago
It said the password ***** i entered is incorrect
Did you enter the email *****@******.***?
I'm able to log in to your account.
Please try again.
***@******.***rondall99
Customer reply replied 7 months ago
Show me
Image 01
Image 02
Customer reply replied 7 months ago
Well how come i can't get into it?Everytime i try to log in it says an unexpected error occuredIt's not letting me it keep saying "log in error"
Would you mind logging in to your Facebook account using a browser on your phone?
Customer reply replied 7 months ago
What browser are you talking about?
Like Chrome browser. You can download it on the Play Store if you don't have it installed yet.
Customer reply replied 7 months ago
I do have it installed
Okay. Would you please open it and log in to your account? If you have your old account logged in, Please sign out the old account.
Customer reply replied 7 months ago
I don't know how to sign out of the old one it keep saying error occured
Okay. Would you please Clear your browsing data?
To do that, Tap on the three dots on the bottom or top right of the screen, and navigate to Settings > Privacy > Clear Browsing Data > Set the Time Range to All-Time and make sure that you selected Cookies, Site Data, and Cached Imaged and File. After that, you may now go to the Facebook website and log in to your new account.
Customer reply replied 7 months ago
Where are the 3 dots?
It's located on the top right of the screen.
Customer reply replied 7 months ago
Do i hit "clear data?"
Yes. Make sure that the Time Range is All Time and clear data. After that, you may now go to the Facebook website and log in to your new account.
Customer reply replied 7 months ago
I just did
Okay. Proceed to go to the Facebook website
Customer reply replied 7 months ago
On the chrome app or Facebook app?
On the Chrome app.
Customer reply replied 7 months ago
What's the facebook website again?
Type www.facebook.com
Customer reply replied 7 months ago
Do i hit create new account or no?
No. Please use the email and password ***** I provide you previously
Customer reply replied 7 months ago
Thanks so much now I'm finally on facebook again!
Customer reply replied 7 months ago
How do i set up a new a for facebook messenger since i can't get into the app with my old facebook account?
Customer reply replied 7 months ago
how do i get facebook messenger to my new facebook account because when i go to the messenger app it goes to my old facebook account so how do i get it to my new account so i can message my friends and family?
Sorry for the delayed reply. You may sign out your old account from your Facebook Messenger. To do that, open the messenger app, tap on the profile icon on the top left, tap on Switch Account, and select Add account. You may now use the email and password ***** your new Facebook that I provided.
Customer reply replied 7 months ago
I did with my messenger appIt's all set and done
That's great!
Customer reply replied 7 months ago
What do i do about the facebook app?
There may be an issue with the current version of our Facebook app. I suggest waiting for an update, and you may try to log in to your account. I recommend taking a note of your Facebook account so you won't forget your log-in credentials.
Customer reply replied 7 months ago
Well how do i log into facebook?
You may use the Crome browser to use your Facebook account in the meantime.
Customer reply replied 7 months ago
Ok
Customer reply replied 7 months ago
Can i change my password ***** no?
Yes, you can. To change the password, tap on the three lines on the top right of the screen. Then navigate to Settings > Security and Login > and click on Change password.
Customer reply replied 7 months ago
On facebook?
Yes, on the Facebook website on the browser.
Customer reply replied 7 months ago
It has to be 6 characters long
Yes.
Customer reply replied 7 months ago
I'm so happy. I have added my friends back on my new FacebookI will be very careful what i post on facebook so i won't go through this again.
Yes. So that your account will not commit any violations.
Customer reply replied 7 months ago
Thanks so much
Customer reply replied 7 months ago
I'm in trouble
What is the issue that you are encountering?
Customer reply replied 7 months ago
I tried to change my facebook password ***** when i put my current password "rondall99" it said that is an invalid password ***** i can't get into my accountIt logged me out
Can you try to reset the password ***** this link? https://www.facebook.com/help/2**********8
Customer reply replied 7 months ago
It's impossible they send me a code to my e-mail***@******.*** but i don't see it
Please wait for a couple of minutes or 30 minutes till the code arrives.
Customer reply replied 7 months ago
Since you created the password "rondall99" could you change the facebook passwordm for me and make it 6 characters long and not 9 characters long. That's probably why it's says that the password ***** *****
Unfortunately, I won't be able to do that as we are not associated with facebook.
Customer reply replied 7 months ago
Oh boy!
Submit Report a LogIn Issue form
If none of those worked for you, kindly fill out Report a LogIn Issue form:
https://www.facebook.com/help/contact/357439354283890
Helpful TIPS:
• Please explain the situation calmly and politely.
• Provide as many details and answer as many questions as possible to prove that you are the account owner.
• Make sure to upload a picture of your ID as strong proof to prove your identity and ownership of the account.
• The Facebook security team will verify your information and contact you within 7-14 days.
As a last resort, you may send an email to Facebook support at one of the following emails:
***@******.***
***@******.***
***@******.***
Customer reply replied 7 months ago
I had to put in my phone number to send me a code It sent me a message saying "to edit SMS preferences go to facebook.com/settings
Okay. Can you follow the instructions above to regain access to your Facebook account?
Customer reply replied 7 months ago
It said to turn off SMS for my facebook account on my mobile number reply stop
Please ignore that you should be able to receive the code.
Customer reply replied 7 months ago
I did receive it
Have you put it on the recovery page?
Okay. Now you should be able to change the password.
Customer reply replied 7 months ago
I just got an e-mail from facebook and they said " your mobile number was verified and registered by another person on facebook. This mobile number is ***** associated with my old facebook account. If I'm still receiving SMS notifications from facebook, the person (Me) that just confirmed may also see any facebook SMS notifications that will be sent to me. They also said "if i would like to continue to keep my mobile number on my new Facebook account, click the keep number button.
Do you want to use it on your old Facebook account?
Customer reply replied 7 months ago
How, It's still disabled.
Did you try to use this method?
Submit Report a LogIn Issue form
If none of those worked for you, kindly fill out Report a LogIn Issue form:
https://www.facebook.com/help/contact/357439354283890
Helpful TIPS:
• Please explain the situation calmly and politely.
• Provide as many details and answer as many questions as possible to prove that you are the account owner.
• Make sure to upload a picture of your ID as strong proof to prove your identity and ownership of the account.
• The Facebook security team will verify your information and contact you within 7-14 days.
As a last resort, you may send an email to Facebook support at one of the following emails:
***@******.***
***@******.***
***@******.***
Customer reply replied 7 months ago
What method?
The method above? Here it is again
Submit Report a LogIn Issue form
If none of those worked for you, kindly fill out Report a LogIn Issue form:
https://www.facebook.com/help/contact/357439354283890
Helpful TIPS:
• Please explain the situation calmly and politely.
• Provide as many details and answer as many questions as possible to prove that you are the account owner.
• Make sure to upload a picture of your ID as strong proof to prove your identity and ownership of the account.
• The Facebook security team will verify your information and contact you within 7-14 days.
As a last resort, you may send an email to Facebook support at one of the following emails:
***@******.***
***@******.***
***@******.***
Customer reply replied 7 months ago
I did try to log into my old account but to no avail
You will need to report a login issue form using the method above.
Customer reply replied 7 months ago
I'm on the facebook app again. I don't have to use the chrome app to log into facebook anymore.
That is great!
Customer reply replied 7 months ago
What if they reopen my old facebook account just in case?
The account won't be reopened unless you try to open it again before 30 days.
Customer reply replied 7 months ago
How do i open it again before 30 days? 99 days left
After 30 days, you won't open the Facebook account anymore as it was removed from their system.
Customer reply replied 7 months ago
It's no use, i tried logging into my old facebook and it's still under review
Okay. Please wait for it. There is a possibility that the suspension will be lifted next week.
Customer reply replied 7 months ago
It said "you disagreed with our decision"
It takes time when they review a violation. I'm sorry.
Customer reply replied 7 months ago
I'll wait for it
Thank you.
Customer reply replied 6 months ago
My old Facebook account has been permanently disabled
I'm sorry to hear that, but unfortunately, we can't do anything because it is Facebook's decision.
Customer reply replied 6 months ago
I have a new facebook page
Okay. Can you review facebook policy to avoid any account suspension? Here is the link https://www.facebook.com/help/1735443093393986
Customer reply replied 5 months ago
They just now suspended my facebook account again
Customer reply replied 5 months ago
I'm about to cry
Did you review the Facebook policy from the link that I sent?
Customer reply replied 5 months ago
No
I suggest you review it first to avoid violations on Facebook.
Here is the link https://www.facebook.com/help/1735443093393986
Customer reply replied 5 months ago
What do i do once i get on it
Would you mind going to this link to recover your account? https://www.facebook.com/login/identify
Customer reply replied 5 months ago
Can i do it on the computer I'm on the computer right now?
Yes.
Customer reply replied 5 months ago
I just did it said i have requested too many sms codes and i must wait 24 hours to receive another.
I suggest waiting for 24 hours to recover your account.
Customer reply replied 5 months ago
Ok
Customer reply replied 5 months ago
once i receive another sms code, where do i go from there?
Once the code is entered, have them continue to finish their part of the verification process. If you are having issues verifying the number you can use this link: https://www.facebook.com/help/contact/283958118330524
Customer reply replied 5 months ago
I can't connect to URL
Can you send a screenshot of the code so I can see it?
Customer reply replied 5 months ago
What code?
The SMS code that you mentioned?
Customer reply replied 5 months ago
708325 is your Facebook security code. Enter the code on Facebook to verify your account.
You will enter it again when you log in to your account.
Customer reply replied 5 months ago
Ok because i really don't want to go through this all over again like the last time
Let me know when you receive the code.
Customer reply replied 5 months ago
OkWhen i receive the code then what i do?
You will enter it again when you log in to your account.
Customer reply replied 5 months ago
Ok. I will be heartbroken if they permanently disable my account again
Customer reply replied 5 months ago
I went to 6YA for my facebook problem and they helped me. They called me directly and they helped me to what i needed to do to get back into my facebook account. I had to verify that it was indeed my account. They advised me to change my facebook password ***** sent me a facebook password ***** so i can get back into my account so i have to wait 24 hours.
Okay, let me know how it goes.
Customer reply replied 5 months ago
I'm hoping i can get back into my account
Customer reply replied 5 months ago
We they called me, they asked me what was the reason for my account suspension and i told them, then they told me give them my email to the account, then my phone number to the account, then my name on my facebook account and they told me to verify a few things to be sure that that is indeed my account.
If they asked about your account number, don't give it. It might be a scam.
Customer reply replied 5 months ago
My current facebook account number?
Account number of your bank.
Customer reply replied 5 months ago
They didn't ask about that.
Okay, let's hear their feedback about your account soon.
Customer reply replied 5 months ago
They told me to create a new facebook password ***** characters long over the phone and i gave it to them.
How does it go?
Customer reply replied 5 months ago
He told me it's all set and all i have to do is wait 24 hours.
Okay. Let's wait for tomorrow to check if you can access your account.
Customer reply replied 5 months ago
They sent me a acebook password ***** codeI'm praying this will work
Okay.
Customer reply replied 5 months ago
Before i can access my account, do i confirm my identity first?
Yes.
Customer reply replied 5 months ago
For suspended accounts, this generally requires that i enter my phone number, along with confirming some personal details that only me as the account holder would know-- such as my birth date
Yes.
Customer reply replied 5 months ago
Ok
Customer reply replied 5 months ago
I went to my facebook app and it's saying "a security check" to verify my identity to send me a SMS code. Do i log out of the app or leave it alone?
Customer reply replied 5 months ago
I'll just leave it at that and wait until tomorrow
Customer reply replied 5 months ago
I just called 6YA and they told me to wait until tuesday to log back into my facebook because if i keep trying to log into my account daily then facebook will be suspicious so they told me to be patient and wait 3 days until tuesday to log back into my account.
I suggest waiting for three days, and then you may try again.
Customer reply replied 5 months ago
I'm hoping and praying i can get into my facebook account by then!
I suggest waiting for three days, and then you may try again.
Customer reply replied 5 months ago
Hopefully i can recover my account by Tuesday
Yes.
Customer reply replied 5 months ago
Just curious, will ask me security questions to verify who i am before recovering my account?
Yes. Most likely, you will need to answer security questions before you regain access to your account.
Customer reply replied 5 months ago
Can i try to regain access to my account today or wait until tomorrow?
I suggest waiting until tomorrow.
Customer reply replied 5 months ago
Ok
Customer reply replied 5 months ago
I was informed that my facebook account got locked
Wait until tomorrow.
Customer reply replied 5 months ago
Ok
Customer reply replied 5 months ago
Can i create a new e-mail address to my facebook account?
Customer reply replied 5 months ago
I'll just create a new facebook accountCan you do that for me like last time?Like creating a new email?
Customer reply replied 5 months ago
Help me please
Okay, You can create a new Facebook account by going to this link https://www.facebook.com/reg/
Customer reply replied 5 months ago
It's not letting create a new one it saying "an error occuring while signing in"
Can you try to use a different device and go to this link? https://www.facebook.com/reg/
Customer reply replied 5 months ago
What different device?
Different phone or a laptop.
Customer reply replied 5 months ago
Ok i have my brother's phone
Let me know how it goes.
Customer reply replied 5 months ago
It's not letting me on her phone either
Customer reply replied 5 months ago
It's no use
Have you tried to use a different email?
Customer reply replied 5 months ago
No i didn't
Try to use a different email to create a new Facebook account.
Customer reply replied 5 months ago
Where and how?
On this link
https://www.facebook.com/reg/ register a different Facebook account. Ensure that there are no Facebook accounts that are logged in.
Customer reply replied 5 months ago
I started a new account from the chrome app but it's not letting me log in on the facebook app
Customer reply replied 5 months ago
Never mind i created a new facebookI have a new facebook now
Customer reply replied 5 months ago
I created a new facebook account
Hello. Do you have any follow-ups?
Customer reply replied 5 months ago
What follow ups?
Do you have any follow-up questions?
Customer reply replied 5 months ago
Oh no
Okay. Have a great day. Keep safe, and God bless!
Customer reply replied 5 months ago
Thank you so much
Customer reply replied 5 months ago
They unlocked my other facebook account from this email***@******.*** but I can't remember the password ***** try to log in so i try to get to send me a SMS code to reset my password ***** this email but the email does not exist on my mobile phone. So i tried putting in my mobile phone number for them to send me SMS code to reset my password ***** it's not sending the sms code to my phone
Customer reply replied 5 months ago
Help me please
You can reset your password ***** going on this link: https://www.facebook.com/login/identify.
Customer reply replied 5 months ago
But the facebook account is under this email***@******.***But this email is not in my google account
I created that Gmail account for you here is the email credentials.
email:***@******.***
password: Rh5?:="z
Customer reply replied 5 months ago
Add that to my gmail app?
Yes.
Customer reply replied 5 months ago
How?
Kindly open the Gmail app on your phone, tap on your account icon on the top-right > then tap on Add another account.
Customer reply replied 5 months ago
Ok i did that
Then Microsoft will verify your account and contact you later (24-48 hours)
Customer reply replied 5 months ago
I went to www.facebook.com/login/idenify and they said i need to upload a photo of my ID CARD
Have you tried sending your ID?
Customer reply replied 5 months ago
but it's not letting me
I suggest waiting for your Microsoft account.
Customer reply replied 5 months ago
How long will that take?
Microsoft will verify your account and contact you later (24-48 hours)
Customer reply replied 5 months ago
Tomorrow?
Tomorrow or the next day.
Customer reply replied 5 months ago
Can you help me create s new facebook?
Would you mind going to this link to create a new Facebook account? https://www.facebook.com/campaign/landing.php?
Customer reply replied 5 months ago
I reset my password ***** my other facebook account and tried to log in and said that my other account is temporarily locked
Would you mind going to this link to unlock your account?
Customer reply replied 5 months ago
I got an email from facebook saying that I'm having trouble logging in my account. It says i need to upload a photo of my ID and that's it.But I'm unable to upload it
Try again tomorrow. Facebook is having an update on their end.
Customer reply replied 5 months ago
Ok
Customer reply replied 5 months ago
I went to www.facebook.com/login/identify and facebook is telling me to upload my ID to help them check that the account belongs to me
If you still cannot upload your picture, I suggest you try again tomorrow.
Customer reply replied 5 months ago
But at the bottom where the button says "take photo" i keep pressing it but it's not doing anything
Have you tried using your computer?
Customer reply replied 5 months ago
I don't have a computerMy brother has a laptop
Would you mind using your brother's laptop for this process?
Customer reply replied 5 months ago
But how do i upload my photo on his laptop?
By sending your picture via email.
Customer reply replied 5 months ago
Who's email?
Your brother's email, or can you send it to your email and log in to your email account using your brother's laptop?
Customer reply replied 5 months ago
Can i just go to the library tomorrow and use the computer?
Yes.
Customer reply replied 5 months ago
How do i upload the photo on the computer?
By sending it to your email.
Customer reply replied 5 months ago
I did send the photo to my email
Okay, you can download it from there.
Customer reply replied 5 months ago
Download it to where?
To the computer in the library.
Customer reply replied 5 months ago
How
Would you mind going to this link and following the instructions to download your file using gmail? https://support.google.com/mail/answer/30719?hl=en&co=GENIE.Platform%3DDesktop
Customer reply replied 5 months ago
Ok i downloaded the photo to my email
Try that when you are in the library.
Customer reply replied 5 months ago
Would you mind doing it for me or not?
Customer reply replied 5 months ago
I tried logging in my current account but they disabled it because they want me to prove that the account belongs to me but i never did sign an email address on my current facebook account so i tried logging on by typing in my phone number but to no avail.
Try doing it tomorrow either I cannot upload an ID.
Customer reply replied 5 months ago
Customer attachment 12/26/2021 9:01:17 PM
Customer reply replied 5 months ago
Can i use this to the computer when i use the computer to send it to facebook at the library tomorrow?
Yes.
Customer reply replied 5 months ago
Customer attachment 12/26/2021 9:02:52 PM
Let me know when you are at the library.
Customer reply replied 5 months ago
OkWhen i get on the computer, where do i go to send them the photo of my ID?
Reach me out using the computer in the library to send you the link.
Customer reply replied 5 months ago
Okhttps://m.facebook.com/checkpoint/1501092823525282/?next=https%3A%2F%2Fm.facebook.com%2Flogin%2Fidentify&_rdrOr send them a photo of my birth certificate?
Just send them the required pictures.
Customer reply replied 5 months ago
Which one?
The listed information or the images that they request from you.
Customer reply replied 5 months ago
Can i let you know when I'm at the library tomorrow?
Yes.
Customer reply replied 5 months ago
Ok facebook sent me an email they sent me a confirmation code to my account and i did sent them a photo of my ID on my phone but facebook emailed me back saying that they couldn't give me access to my account or help me with my request until they receive accepted form of ID that matches the information listed on my facebook account
You will need to send them another picture.
Customer reply replied 5 months ago
What kind of picture?
Send another picture of the TV.
Customer reply replied 5 months ago
Tv?
Send another picture of your ID I'm sorry.
Customer reply replied 5 months ago
Why send another picture of my ID?
Because you said that the ID that you submit is not accepted or matched the information listed on your facebook.
Customer reply replied 5 months ago
I just did but it's saying the same thing
Unfortunately, If that is the case, Facebook can't verify you and you will need to create a new Facebook account.
Customer reply replied 5 months ago
Do i sent a photo of myself that matches the photo on my account?I think the information need to be read easily that's why they can't accept it
Can you try to scan the ID or take a picture of the ID with you?
Customer reply replied 5 months ago
How do i take a picture of it with me?
Grab the ID with you and take a selfie.
Customer reply replied 5 months ago
Oh
Please send it to Facebook and wait for a Facebook response.
Customer reply replied 5 months ago
Oh hold onI just did
Okay, now lets wait for their response.
Customer reply replied 5 months ago
Ok
Customer reply replied 5 months ago
I got good news, i just got an e-mail from facebook and they unlocked my current account and I'm back on facebook
That is great!
Customer reply replied 4 months ago
I can't log into my messenger. Whenever i try to log in, it will say "SERVICE TEMPORARILY UNAVAILABLE"
It seems like the messenger is down.
Customer reply replied 4 months ago
Are you sure?I tried logging in and it said "SERVICE TEMPORARILY UNAVAILABLE" i thought i lost access to messenger
50% of the users are encountering a server issue.
Customer reply replied 4 months ago
How long will this be?
There are no exact time, but can you try to restart the device and try to access Messenger again?
Customer reply replied 4 months ago
I just did that
Can you try to log in using this link? https://www.facebook.com/
Customer reply replied 4 months ago
It's just messenger it's not facebook
Can you try to use messenger on this link? https://www.messenger.com/
Customer reply replied 4 months ago
what do i do when i go there?
Try to check if you are encountering the same error as you encountered on your mobile device.
Customer reply replied 4 months ago
What do i do when i get on that link? I don't see where to log into messenger
Can you select continue as " " on the messenger page?
Customer reply replied 4 months ago
It did not go to the messenger page
Then it seems like there is an issue. Can you try to reinstall the messenger on your phone and install it again?
Customer reply replied 4 months ago
I did try to update the app. and i did restart my phone earlier but that didn't seem to work
Can you try to uninstall the messenger and install it again?
Customer reply replied 4 months ago
I'll try
Thank you.
Customer reply replied 4 months ago
How do i uninstall it?
Go to the play store or app store and search for messenger. Once done, select uninstall.
Customer reply replied 4 months ago
Ok i just did it
Now try to install it again and check if it works.
Customer reply replied 4 months ago
It's reinstalled
Can you try it again?
Customer reply replied 4 months ago
It worked. But it's loading right now.
It will take time.
Customer reply replied 4 months ago
Time for what?
For messenger to load fully. Please wait. But it should work.
Customer reply replied 4 months ago
Ok
Customer reply replied 4 months ago
My google app isn't available
Is it the Google app or the Google Chrome app?
Customer reply replied 4 months ago
Google app
You may try uninstalling the app and reinstalling it on the Google play store.
Customer reply replied 4 months ago
It says to install the app or update it, I'll have to remove apps i no longer need like facebook instagram, Twitter and i don't want to remove those apps
Try updating the Google app and uninstall the apps you don't want
Customer reply replied 4 months ago
I don't want to remove the instagram, twitter, messenger or the facebook appthat was the google shortcut app
Kindly update the Google app.
Customer reply replied 4 months ago
It's workingThanks
No worries.
Customer reply replied 4 months ago
I don't think my other facebook page is disabled
Can you try to sign it in on this link? https://www.facebook.com/
Customer reply replied 4 months ago
Well it says upload a picture ID.
Can you try to upload an ID?
Customer reply replied 4 months ago
It won't let me
Try to restart the phone and take it again.
Customer reply replied 4 months ago
It was disabled on December 18. It's been more than 30 days. I know it's permanently disabled but i just checked to see if the other account is permanently disabled, it says to upload my ID i have only 1 more day for a review and after that it will be disabled and i know my other account it permanently disabled.
kindly fill out Report a LogIn Issue form: https://www.facebook.com/help/contact/357439354283890
Customer reply replied 4 months ago
I went to that link and it said "this page isn't available or may have been removed."
Can you try to use a different device?
Customer reply replied 4 months ago
I did but i can't find my other account on another device
As a last resort, you may send an email to Facebook support at one of the following emails:***@******.******@******.******@******.***
Customer reply replied 4 months ago
I still have my current facebook
you should have.
Customer reply replied 4 months ago
i don't need 2 pages
you may send an email to Facebook support at one of the following emails:***@******.******@******.******@******.***
Customer reply replied 4 months ago
I just got an email saying that my email account could get easily hacked. Are there any steps to keep my email account secure
You may use this instructions on how to secure your Facebook account: https://www.facebook.com/help/213481848684090
Customer reply replied 4 months ago
No not my facebook account. It's my email account.
May I know who your email provider is?
Customer reply replied 2 months ago
I don't know what's wrong but my phone will not let me make any outgoing calls. I tried calling people but it just keep automatically hangs up and not letting me make calls
May I know who your email provider is?
Customer reply replied 2 months ago
Why?
Have you tried reporting it to your service provider?
Customer reply replied 2 months ago
Nevermind it's fixed
Customer reply replied 1 month ago
My twitter app is not working
Can you try to uninstall the twitter app then install it again?
Customer reply replied 1 month ago
I just uninstalled it
Now download and install it by going to the app store on your phone and searching for twitter.
Customer reply replied 1 month ago
It's working
Thank you again for visiting JustAnswer. And if you have any follow-ups, you can reach me again on this page. Have a great day. Keep safe, and God bless!
Customer reply replied 22 days ago
I'm trying to update the new version of the facebook app but it won't update itthe chrome app
If you cannot update your apps on the app store, can you check if there is any software update on your iPhone by going to the Settings app> tap General> and tap Software Update.
Customer reply replied 22 days ago
I don't have an iPhone
If you are using an Android phone, please open the Settings app> scroll down, and tap About phone> and there should be an Update option or Check for update option.
Customer reply replied 22 days ago
Android phone
If you are using an Android phone, please open the Settings app> scroll down, tap About phone>, and there should be an Update option or Check for update option.
Customer reply replied 22 days ago
Then what?
If there is an update, please proceed to update your phone to fix the issue with updating apps on your Google play store.
If not, you may do the same method I provided previously by uninstalling the app and reinstalling it to get the latest version.
Customer reply replied 22 days ago
It said software update is up to date
In that case, you may do the same method I provided previously by uninstalling the app and reinstalling it to get the latest version.
Customer reply replied 22 days ago
Ok
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